Which has better reviews, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Grids: Related List Views, Inline Edit, Reporting, Data Management?

Grids: Related List Views, Inline Edit, Reporting, Data Management has the higher average rating (5.0★ from 59 reviews) compared to Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics (4.7★ from 699 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Grids: Related List Views, Inline Edit, Reporting, Data Management?

Grids: Related List Views, Inline Edit, Reporting, Data Management holds the higher average rating (5.0★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Grids: Related List Views, Inline Edit, Reporting, Data Management?

Both apps are one-click installs from the Salesforce AppExchange. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the deeper published review base (699 vs 59), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). Grids: Related List Views, Inline Edit, Reporting, Data Management typically suits early-stage and growth-mode teams based on its published review base (59 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and Grids: Related List Views, Inline Edit, Reporting, Data Management?

Migration support varies by app and category. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and Grids: Related List Views, Inline Edit, Reporting, Data Management both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Grids: Related List Views, Inline Edit, Reporting, Data Management" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Talkdesk for vs Grids: Related List — Salesforce

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs Grids

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

salesforcepaid

Change

1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Grids
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“Grid interface lets users view, edit, and manage records in a fast, spreadsheet-style interface with inline editing, related lists, filters, bulk actions and much more. All built natively with LWC. ”199 chars
Description	1127 / 2000 chars56% used	1076 / 2000 chars54% used
Screenshots	—	—
Languages	enfrdeptes	arnlenfifr+11 more
Platforms	Salesforce	Salesforce
Developer	Talkdesk	RavenApps

At a glance

8 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and Grids: Related List Views, Inline Edit, Reporting, Data Management
Metric	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Grids: Related List Views, Inline Edit, Reporting, Data Management
Rating	4.7 ★	★ 5.0 ★
Total reviews	★ 699	59
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	3	3
Languages	5 supported	16 supported
Listed since	Apr 2016	Aug 2021

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Grids: Related List Views, Inline Edit, Reporting, Data Management is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 4.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics at paid, Grids: Related List Views, Inline Edit, Reporting, Data Management at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 59), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Grids: Related List Views, Inline Edit, Reporting, Data Management's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Grids: Related List Views, Inline Edit, Reporting, Data Management; mid-market and enterprise admins with specific feature requirements should evaluate both — Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 699-review base may include the workflow context that matches your specific use case better than Grids: Related List Views, Inline Edit, Reporting, Data Management's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit • Grids: Related List Views, Inline Edit, Reporting, Data Management audit

Listed	April 14, 2016	August 24, 2021

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Grids
agentic ai	#1	Not ranked
agentforce ai	#1	Not ranked
agentic	#1	Not ranked
interface	Not ranked	#2
inline editing	Not ranked	#2

6. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

Grids

• Includes 40+ Pre-built CRM Sample Grids • Inline Create, Inline Edit, Mass Edit • Invoke Flow (Header, Row or Mass Action) • Quick Filtering without requiring save view • Grid Views • Conditional Formatting • Multi-Sort • Multi-Object & Cross-Object Grid • Experience Cloud • Summaries (Aggregate Totals) • Download • Mass Delete • Search • Usage Insights - help seeing ROI • All built on fully native Lightning LWC technology Column Field Types: • Long Text & Short Text • Rich Text • Lookup • Picklist • Formula (Image, Sparkline) • File Upload to Record • Grids within Grid - drill into related/unrelated data grids • Checkbox • Phone & Click-to-Dial • Number, Currency & Percent • Date & Date Time ✔ Grids for SFDC is great for Sales, Service, Marketing, Operations and File Management. ✔ Please book a call or email us, happy to help get you setup and welcome any questions or feature requests. We are actively updating this App. ✔ Install today and start on the 'FREE 2 Grids and 2 Users' and feel all the benefits the Grid tables can bring to your business.

Top keywords

grids5×3.18%
grid4×2.55%
mass3×1.91%
text3×1.91%
date2×1.27%
edit2×1.27%
file2×1.27%
inline2×1.27%

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs Grids

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

1. Listing metadata

Grids

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Grids: Related List Views, Inline Edit, Reporting, Data Management cheaper?

Which has better reviews, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Grids: Related List Views, Inline Edit, Reporting, Data Management?

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Grids: Related List Views, Inline Edit, Reporting, Data Management?

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Grids: Related List Views, Inline Edit, Reporting, Data Management?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

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