Is Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS or ChatBox - Salesforce Chat & WhatsApp Business cheaper?

Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS is the cheaper option — it offers a free plan (free_to_install). ChatBox - Salesforce Chat & WhatsApp Business starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Should I choose Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS or ChatBox - Salesforce Chat & WhatsApp Business?

ChatBox - Salesforce Chat & WhatsApp Business holds the higher average rating (5.0★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS or ChatBox - Salesforce Chat & WhatsApp Business?

Both apps are one-click installs from the Salesforce AppExchange. ChatBox - Salesforce Chat & WhatsApp Business has the deeper published review base (16 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS typically suits early-stage and growth-mode teams based on its published review base (1 reviews). ChatBox - Salesforce Chat & WhatsApp Business typically suits early-stage and growth-mode teams based on its published review base (16 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS and ChatBox - Salesforce Chat & WhatsApp Business?

Migration support varies by app and category. Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS and ChatBox - Salesforce Chat & WhatsApp Business both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS vs ChatBox - Salesforce Chat & WhatsApp Business

Side-by-side comparison · 24 data points

Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS

4.0·1reviews

Integrate Odigo telephony features with Salesforce Service Cloud Voice to empower agents and deliver value by managing each and every customer relationship. Odigo provides CTI and worldwide telco coverage (100+ countries), directly into Saleforce’s CRM.

salesforcefree_to_install

Change

1. Listing metadata

Field-level data

	Odigo for Salesforce Service Cloud Voice \| CTI, BYOT, phone, HVS	ChatBox - Salesforce Chat & WhatsApp Business
Tagline	“Integrate Odigo telephony features with Salesforce Service Cloud Voice to empower agents and deliver value by managing each and every customer relationship. Odigo provides CTI and worldwide telco coverage (100+ countries), directly into Saleforce’s CRM.”253 chars	“Native Salesforce telephony and CTI solution. Make and receive calls with an AI phone dialer, click-to-call, automated call logging, voice insights, and omnichannel messaging (WhatsApp & SMS) directly inside Sales and Service Cloud.”232 chars
Description	1180 / 2000 chars59% used	1077 / 2000 chars54% used
Screenshots	—	—
Languages	enfres	en
Platforms	Salesforce	Salesforce
Developer	Odigo	Inno Valley Works Private Limited

At a glance

8 metrics · auto-computed

Feature comparison between Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS and ChatBox - Salesforce Chat & WhatsApp Business
Metric	Odigo for Salesforce Service Cloud Voice \| CTI, BYOT, phone, HVS	ChatBox - Salesforce Chat & WhatsApp Business
Rating	4.0 ★	★ 5.0 ★
Total reviews	1	★ 16
Free plan	★ Yes	—
Pricing	free_to_install	paid
Pricing tiers	1 tier	—
Listed features	3	★ 9
Languages	3 supported	1 supported
Listed since	Jun 2021	Feb 2022

Listed	June 29, 2021	February 15, 2022

Last updated	—	—

3. Features

As listed by each developer

Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS

A native integration via a connector optimizes agent and customer experiences with multiple routing and distribution rules. Match your clients with the right agent at the right time with the right skills and on any channel.
Designed with the needs of Salesforce users in mind, and natively integrates with the CRM to build seamless omnichannel experiences. Bringing clarity to customer conversations, by enabling you to leverage data from all your voice and digital channels.
Bring not only the voice media to Salesforce but also 70 native features such as call and chat bots, call handling features, call-back management, SMS, outbound campaigns, etc.

ChatBox - Salesforce Chat & WhatsApp Business

Native Telephony & CTI Integration Complete Salesforce telephony with click-to-call, inbound/outbound phone dialer, screen pop, and instant call routing inside Lightning.
Automated Power Dialer for High-Volume Outbound Sales Accelerate sales outreach with a native power dialer. Execute high-volume calling campaigns directly from standard or custom Salesforce List Views to boost agent productivity.
AI-Powered Telephony Integration for Seamless Voice Automation AI-powered Computer Telephony Integration for seamless voice calling. Automate voice broadcasts and reach audiences simultaneously, optimizing outbound cadence with AI-driven efficiency.
Smart Inbound Call Routing & Native IVR Call Management Route inbound callers to the right agent or queue instantly. Utilize native IVR and skill-based call routing to streamline your customer service telephony workflows natively in Salesforce.
Click-to-Dial Softphone & Automated Call Activity Logging Enable one-click voice calling from any Account, Lead, or Case record. Automatically log all inbound and outbound calls, voicemails, and call dispositions directly to standard CRM records.
AI Contact Center Intelligence & Real-Time Telephony Analytics Transform your CRM into an AI contact center. Track inbound call volume, outbound performance, and agent productivity using live native Salesforce Dashboards and Reports.
Secure Call Recording & One-Click Voicemail Drop Automation Securely capture voice recordings and store them directly on standard Salesforce records. Drop pre-recorded voicemails with a single click during outbound sales calling campaigns.
Salesforce Flow Automation for Post-Call Voice Workflows Trigger automated follow-ups, record updates, and task assignments after every phone call using native Salesforce Flow automations without writing any custom APEX code.
Unified Sales & Service Cloud Console Softphone Integration Unify inbound telephony and outbound dialers seamlessly across Sales Cloud and Service Cloud consoles. Deliver a frictionless single-screen desktop experience for all your agents.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Odigo for Salesforce Service Cloud Voice \| CTI, BYOT, phone, HVS	ChatBox - Salesforce Chat & WhatsApp Business
automated call	Not ranked	#3
dialer	Not ranked	#4
power dialer	Not ranked	#5

7. App details

Long-form description · keyword frequency

Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS

History with Salesforce Odigo has been providing an Open CTI integration with Salesforce since 2013, with worldwide coverage and advanced features such as callbot, SMS, callback, outbound campaigns ... Back in 2021, Odigo was the 1st European Contact Center vendor to become a Salesforce Service Cloud Voice partner with Bring Your Own Telephony. Up-to-date features Odigo brings its Contact Center and Voice expertise in Salesforce, with a complete feature set. With Odigo's real time transcriptions (120+ languages supported, and the most accurate phone transcription in the French market) natively connected with Salesforce Einstein AI, clients can have their customer service agents supported with the AI (Next Best Action, Call summaries) for faster call resolution and greater customer satisfaction. Odigo and Salesforce integrate to create unified agent and digital channel experiences for faster, smarter and more personalized services that can be supervised from anywhere in real-time. Odigo strengths: 35 year history of innovation in Contact Center; Telecom operator and worldwide coverage; End-to-end commitment to provide both expertise and support; Open solutions.

Top keywords

salesforce6×3.55%
odigo5×2.96%
center3×1.78%
contact3×1.78%
contact center3×1.78%
ai2×1.18%
call2×1.18%
coverage2×1.18%
customer2×1.18%
expertise2×1.18%
faster2×1.18%
history2×1.18%

ChatBox - Salesforce Chat & WhatsApp Business

Turn your Salesforce CRM into a complete, native CTI telephony and contact center platform. WatBox AI eliminates expensive third-party middleware, delivering 100% native voice calling, power dialer, and CTI directly inside the Salesforce Lightning Platform. Whether running a high-velocity sales team or a customer support center, WatBox provides a complete voice toolkit natively inside standard Salesforce records. ## Key Telephony & CTI Features * Native Softphone & CTI Adapter: Make and receive crystal-clear voice calls inside Sales Cloud, Service Cloud, and Console. * Automated Power Dialer: Execute high-volume outbound calling campaigns directly from standard or custom Salesforce List Views. * Click-to-Dial & Auto-Logging: Instant click-to-call on Accounts, Leads, Contacts & Cases with automatic call logging and dispositioning. * Inbound Call Routing & IVR: Route inbound calls to agents or queues using native Salesforce Flow automations. * Call Recording & Analytics: Securely record voice calls and track agent performance with native Salesforce Dashboards.

Top keywords

salesforce6×4.29%
native5×3.57%
cti4×2.86%
voice4×2.86%
call3×2.14%
calls3×2.14%
inside3×2.14%
calling2×1.43%
center

Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS vs ChatBox - Salesforce Chat & WhatsApp Business

Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS

1. Listing metadata

ChatBox - Salesforce Chat & WhatsApp Business

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS · 0 changes

ChatBox - Salesforce Chat & WhatsApp Business · 8 changes

7. App details

Frequently asked

Is Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS or ChatBox - Salesforce Chat & WhatsApp Business cheaper?

Which has better reviews, Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS or ChatBox - Salesforce Chat & WhatsApp Business?

Should I choose Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS or ChatBox - Salesforce Chat & WhatsApp Business?

Which is faster to set up, Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS or ChatBox - Salesforce Chat & WhatsApp Business?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

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