ChatBox - Salesforce Chat & WhatsApp Business for Salesforce AppExchange
ChatBox - Salesforce Chat & WhatsApp Business is the #10 ranked campaign management app on Salesforce, with a 5.0 average rating from 16 reviews, as a paid app, as of Sep 11, 2026.
ChatBox - Salesforce Chat & WhatsApp Business is a Salesforce AppExchange app by Inno Valley Works Private Limited. With a rating of 5.0★ from 16 reviews, it currently ranks #10 in the Campaign Management category.
AppRanks data: ChatBox - Salesforce Chat & WhatsApp Business ranks #10 in Campaign Management on Salesforce AppExchange, placing it in the top 8% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
ChatBox - Salesforce Chat & WhatsApp Business is a category-leading Salesforce app with a limited review volume. It is listed in the Campaign Management category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 16 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Published by Inno Valley Works Private Limited — established developer track record
Cons
- −Limited review base (16) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About ChatBox - Salesforce Chat & WhatsApp Business
How ChatBox - Salesforce Chat & WhatsApp Business works
Turn your Salesforce CRM into a complete, native CTI telephony and contact center platform. WatBox AI eliminates expensive third-party middleware, delivering 100% native voice calling, power dialer, and CTI directly inside the Salesforce Lightning Platform.
Whether running a high-velocity sales team or a customer support center, WatBox provides a complete voice toolkit natively inside standard Salesforce records.
## Key Telephony & CTI Features
* Native Softphone & CTI Adapter: Make and receive crystal-clear voice calls inside Sales Cloud, Service Cloud, and Console. * Automated Power Dialer: Execute high-volume outbound calling campaigns directly from standard or custom Salesforce List Views. * Click-to-Dial & Auto-Logging: Instant click-to-call on Accounts, Leads, Contacts & Cases with automatic call logging and dispositioning. * Inbound Call Routing & IVR: Route inbound calls to agents or queues using native Salesforce Flow automations. * Call Recording & Analytics: Securely record voice calls and track agent performance with native Salesforce Dashboards.
Key features
- Native Telephony & CTI Integration Complete Salesforce telephony with click-to-call, inbound/outbound phone dialer, screen pop, and instant call routing inside Lightning.
- Automated Power Dialer for High-Volume Outbound Sales Accelerate sales outreach with a native power dialer. Execute high-volume calling campaigns directly from standard or custom Salesforce List Views to boost agent productivity.
- AI-Powered Telephony Integration for Seamless Voice Automation AI-powered Computer Telephony Integration for seamless voice calling. Automate voice broadcasts and reach audiences simultaneously, optimizing outbound cadence with AI-driven efficiency.
- Smart Inbound Call Routing & Native IVR Call Management Route inbound callers to the right agent or queue instantly. Utilize native IVR and skill-based call routing to streamline your customer service telephony workflows natively in Salesforce.
- Click-to-Dial Softphone & Automated Call Activity Logging Enable one-click voice calling from any Account, Lead, or Case record. Automatically log all inbound and outbound calls, voicemails, and call dispositions directly to standard CRM records.
- AI Contact Center Intelligence & Real-Time Telephony Analytics Transform your CRM into an AI contact center. Track inbound call volume, outbound performance, and agent productivity using live native Salesforce Dashboards and Reports.
- Secure Call Recording & One-Click Voicemail Drop Automation Securely capture voice recordings and store them directly on standard Salesforce records. Drop pre-recorded voicemails with a single click during outbound sales calling campaigns.
- Salesforce Flow Automation for Post-Call Voice Workflows Trigger automated follow-ups, record updates, and task assignments after every phone call using native Salesforce Flow automations without writing any custom APEX code.
- Unified Sales & Service Cloud Console Softphone Integration Unify inbound telephony and outbound dialers seamlessly across Sales Cloud and Service Cloud consoles. Deliver a frictionless single-screen desktop experience for all your agents.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Call LoggingRecord and track call details for better communication management.
- Click-to-CallInitiate calls directly from your platform with a single click.
- Omnichannel MessagingSend messages across multiple channels for a unified customer experience.
- Telephony SolutionImplement a comprehensive telephony solution for communication needs.
Category rankings
As of Sep 12, 2026- Campaign Management#10of 136Top 8%
- Sales Productivity#21of 204Top 11%
- Marketing#71of 961Top 8%
- Customer Service#78of 1,137Top 7%
- Sales#134of 1,766Top 8%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
ChatBox - Salesforce Chat & WhatsApp Business ranks for 31 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #3
- Rank #4
- 3.dialerRank #4
Competitors & alternatives
ChatBox - Salesforce Chat & WhatsApp Business doesn't have curated competitor matchups yet. Other tracked campaign management apps on Salesforce:
Frequently asked questions
What is ChatBox - Salesforce Chat & WhatsApp Business?
ChatBox - Salesforce Chat & WhatsApp Business is an app for Salesforce. It currently holds a 5.0-star rating from 16 merchant reviews, and it has been listed on the marketplace since 2022. It is listed under the Campaign Management category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Inno Valley Works Private Limited.
Is ChatBox - Salesforce Chat & WhatsApp Business free?
ChatBox - Salesforce Chat & WhatsApp Business does not offer a permanent free plan on Salesforce. Pricing starts at paid. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses ChatBox - Salesforce Chat & WhatsApp Business?
ChatBox - Salesforce Chat & WhatsApp Business is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Campaign Management category on Salesforce.
Where does ChatBox - Salesforce Chat & WhatsApp Business rank on Salesforce?
ChatBox - Salesforce Chat & WhatsApp Business currently sits at position #10 in the Campaign Management category on Salesforce. That places it in the top 7% of 136 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does ChatBox - Salesforce Chat & WhatsApp Business integrate with?
ChatBox - Salesforce Chat & WhatsApp Business lists 5 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, Platform Cloud, Sales Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.