WatBox - Telephony | AI Voice | CTI Dialer for Salesforce | Twilio for Salesforce
- Category rank
- #12 in Campaign Management
- Listing audit
- 68/100
WatBox - Telephony | AI Voice | CTI Dialer for Salesforce | Twilio is a Salesforce AppExchange app by Inno Valley Works Private Limited. With a rating of 5.0★ from 22 reviews, it currently ranks #12 in the Campaign Management category.
WatBox - Telephony | AI Voice | CTI Dialer for Salesforce | Twilio is the #12 ranked Campaign Management app on Salesforce, with a 5.0 average rating from 22 reviews, as a paid app, as of Nov 9, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 9, 2026
WatBox - Telephony | AI Voice | CTI Dialer for Salesforce | Twilio ranks #12 of 141 in Campaign Management on Salesforce. It holds a 5.0★ average from 22 reviews on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- +5.0★ average across 22 reviews
- +Listed on Salesforce since 2022
Cons
- −Only 22 reviews — the average can still move with a few new ratings
- −No free plan (paid) — evaluation needs a paid plan or a trial
About WatBox - Telephony | AI Voice | CTI Dialer for Salesforce | Twilio
How WatBox - Telephony | AI Voice | CTI Dialer for Salesforce | Twilio works
Turn your Salesforce CRM into a complete, native CTI telephony and contact center platform. WatBox AI eliminates expensive third-party middleware, delivering 100% native voice calling, power dialer, and CTI directly inside the Salesforce Lightning Platform.
Whether running a high-velocity sales team or a customer support center, WatBox provides a complete voice toolkit natively inside standard Salesforce records.
## Key Telephony & CTI Features
* Native Softphone & CTI Adapter: Make and receive crystal-clear voice calls inside Sales Cloud, Service Cloud, and Console. * Automated Power Dialer: Execute high-volume outbound calling campaigns directly from standard or custom Salesforce List Views. * Click-to-Dial & Auto-Logging: Instant click-to-call on Accounts, Leads, Contacts & Cases with automatic call logging and dispositioning. * Inbound Call Routing & IVR: Route inbound calls to agents or queues using native Salesforce Flow automations. * Call Recording & Analytics: Securely record voice calls and track agent performance with native Salesforce Dashboards.
Key features
- Native Telephony & CTI Integration Complete Salesforce telephony with click-to-call, inbound/outbound phone dialer, screen pop, and instant call routing inside Lightning.
- Automated Power Dialer for High-Volume Outbound Sales Accelerate sales outreach with a native power dialer. Execute high-volume calling campaigns directly from standard or custom Salesforce List Views to boost agent productivity.
