Is Centro: Achieve Full Control Between Slack and Salesforce or Conviva for Service Cloud cheaper?

Both Centro: Achieve Full Control Between Slack and Salesforce and Conviva for Service Cloud offer paid plans only. Centro: Achieve Full Control Between Slack and Salesforce starts at paid; Conviva for Service Cloud starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Centro: Achieve Full Control Between Slack and Salesforce or Conviva for Service Cloud?

AppRanks cannot separate these two on rating, because neither publishes one. Centro: Achieve Full Control Between Slack and Salesforce does carry the larger published review base (44 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Centro: Achieve Full Control Between Slack and Salesforce or Conviva for Service Cloud?

Both apps are one-click installs from the Salesforce AppExchange. Centro: Achieve Full Control Between Slack and Salesforce has the deeper published review base (44 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Centro: Achieve Full Control Between Slack and Salesforce typically suits early-stage and growth-mode teams based on its published review base (44 reviews). Conviva for Service Cloud typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Centro: Achieve Full Control Between Slack and Salesforce and Conviva for Service Cloud?

Migration support varies by app and category. Centro: Achieve Full Control Between Slack and Salesforce and Conviva for Service Cloud both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Conviva for Service Cloud" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Centro: Achieve Full vs Conviva for Service — Salesforce

Centro vs Conviva for Service Cloud

Side-by-side comparison · 24 data points

Centro

5.0·44reviews

The top-rated Slack, Microsoft Teams, and Salesforce integration on the AppExchange. An integration that works, and a customer-first support model to help you along the way. MS Teams and Slack Customers love our world-class support and pragmatic approach!

salesforcepaid

Change

1. Listing metadata

Field-level data

	Centro	Conviva for Service Cloud
Tagline	“The top-rated Slack, Microsoft Teams, and Salesforce integration on the AppExchange. An integration that works, and a customer-first support model to help you along the way. MS Teams and Slack Customers love our world-class support and pragmatic approach!”255 chars	“Empower customer care agents with viewer experience & stream performance data made available directly within Salesforce Service Cloud. With this data, agents have the power to troubleshoot and resolve issues faster with clear insights on each customer.”252 chars
Description	1197 / 2000 chars60% used	1157 / 2000 chars58% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	Centro LLC	Conviva Inc.
Listed	November 30, 2020

At a glance

8 metrics · auto-computed

Feature comparison between Centro: Achieve Full Control Between Slack and Salesforce and Conviva for Service Cloud
Metric	Centro: Achieve Full Control Between Slack and Salesforce	Conviva for Service Cloud
Rating	5.0 ★	—
Total reviews	44	0
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 2 tiers	1 tier
Listed features	★ 9	3
Languages	1 supported	1 supported
Listed since	Nov 2020	Sep 2021

Last updated	—	—

3. Features

As listed by each developer

Centro

View every Slack or Microsoft Teams channel connected to a Salesforce record in one place. Create channels for important customer conversations, surface them in Salesforce with Centro Linked Records, and save hours spent catching up.
Bring Salesforce records into Slack or Microsoft Teams so your team can act in seconds. Build custom notifications with Flow, or let users create their own with Centro Nudges. Notify, respond, and move work forward faster.
Keep Salesforce updated from wherever conversations happen. Create cases or tasks from Slack and Microsoft Teams messages using custom forms, automatically deflect common requests, and streamline even more workflows.
Agentforce for Teams: Access Agentforce directly in Microsoft Teams. Get trusted answers, ask follow-up questions, receive proactive alerts, and update Salesforce records using natural language.
Swarming for Teams: Create Salesforce case swarms in Microsoft Teams with one click. Collaborate, edit records, track updates, and resolve customer issues faster without duplicating work.
Salesforce Channels for Teams: Connect Microsoft Teams chats and channels to any Salesforce record. Collaborate in context, add participants, edit records, and associate shared files with the right opportunity or case.
Support Customers in Slack Connect: Let customers create and manage Salesforce cases from Slack Connect. Route requests, sync messages and status updates, support agent replies, and share surveys—all within the conversation.
Embedded Slack in Experience Cloud: Embed record-linked Slack conversations in Experience Cloud. Users can message and @mention teammates from Salesforce while keeping discussions synchronized across Slack and the customer experience.
Centro Broadcasts lets you send bulk messages to customers, partners, vendors, or internal teams through Slack Connect or Microsoft Teams. Get notified about responses and track every engagement in one place.

Conviva for Service Cloud

Accelerate first call resolution - Give CSR’s full visibility into the performance of each stream, allowing agents to quickly form an accurate picture of the viewer experience in order to provide faster and more context-aware customer care.
Troubleshoot with a glance – With granular insights into bitrate, ISP, CDN, device, and more, agents can quickly determine whether issues are last-mile or device-related or the result of a broader network service delivery issue affecting other customers.
Chargeback verification - With Conviva's Streaming Performance Index scores, agents can instantly identify which programs had a poor experience in order to verify customer issues and the extent of their impacted experience before processing chargebacks.

Keyword	Centro	Conviva for Service Cloud
keeping teams	#2	Not ranked
slack	#2	Not ranked
microsoft teams	#3	Not ranked
customer care	Not ranked	#8

7. App details

Long-form description · keyword frequency

Centro

Surround your customer with the team with data and actions. This is the Salesforce, Slack, and Microsoft Teams integration you've been waiting for. Centro saves you hours, increases customer satisfaction, and gives comfort that everything is tied to Salesforce. Keep everything Centro-lized. 🔗 Linked Salesforce records to discover, organize, and engage Slack or MS Teams inside Salesforce. 🧙 Smart channel summary. Spend less time reading and more time engaging. ✨ Agentforce Agents in MS Teams! 🦾 Automate anything in Slack and MS Teams. Create and manage Channels and Chats using Salesforce Flow and our workplace chat triggers 📝 Create Salesforce Forms in Slack or MS Teams, leveraging a shared Salesforce connection. Let anyone in Slack Connect log a Case, for example 😬 Replace Chatter with Slack or MSTeams, embedded in any Salesforce record. A mini-chat client inside of Salesforce! ☁️ We are 100% focused on the Salesforce, Slack, and Microsoft Teams platforms Centro is a truly native UI and workflow experience inside Salesforce, Slack, and Microsoft Teams. One horizontal app to manage. Build out any use case you can imagine, get started today with a 14-day free trial!

Top keywords

salesforce11×6.08%
slack8×4.42%
teams7×3.87%
ms4×2.21%
ms teams4×2.21%
inside3×1.66%
microsoft3×1.66%
microsoft teams3×1.66%
salesforce slack3×1.66%
slack and microsoft3×1.66%
case2×1.10%
centro2×1.10%

Conviva for Service Cloud

Deliver privacy-compliant viewer intelligence directly into the hands of customer care agents. This turnkey integration enables 30 or 90 days of lookback on relevant viewer stream performance and QoE metrics surfaced in a single pane of glass within the Service Cloud interface. Delivering this viewer stream intelligence for CSRs facilitates faster first-call resolution, reduced tier 2 and 3 escalations, a context-aware support experience, chargeback verification, and ultimately churn reduction. About Conviva Conviva is the census, continuous measurement & engagement platform for streaming media. Powered by our patented Stream Sensor™ and Stream ID™, our real-time platform enables marketers, advertisers, tech ops, engineering & customer care teams to aquire, engage, monetize and retain their audiences. Conviva is dedicated to supporting brands like CCTV, DAZN, Disney+, Hulu, Paramount+, Peacock, Sky, Sling TV, TED & WarnerMedia as they unlock the incredible opportunity in streaming media. Conviva ensures digital businesses of all sizes can stream better—every stream, every screen, every second. To learn more, visit www.conviva.com.

Top keywords

stream6×3.73%
conviva5×3.11%
viewer3×1.86%
care2×1.24%
customer2×1.24%
customer care2×1.24%
enables2×1.24%
intelligence2×1.24%

Centro vs Conviva for Service Cloud

Centro

1. Listing metadata

Conviva for Service Cloud

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Centro · 1 changes

Conviva for Service Cloud · 0 changes

7. App details

Frequently asked

Is Centro: Achieve Full Control Between Slack and Salesforce or Conviva for Service Cloud cheaper?

Should I choose Centro: Achieve Full Control Between Slack and Salesforce or Conviva for Service Cloud?

Which is faster to set up, Centro: Achieve Full Control Between Slack and Salesforce or Conviva for Service Cloud?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Centro: Achieve Full Control Between Slack and Salesforce and Conviva for Service Cloud?

See full keyword rankings, install trends, and weekly alerts

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