Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice
GIRIKCTI — SALESFORCE NATIVE CTI & TELEPHONY GirikCTI is a 100% Salesforce-native CTI and telephony solution. It embeds voice and AI inside Salesforce. No external connectors. Ideal for sales and service teams. BUSINESS BENEFITS - Boost agent productivity with click-to-dial, integrated softphone, and unified UI. - Qualify leads automatically with the AI Calling Agent and automate follow-ups. - Improve CX with real-time transcripts, sentiment analysis, and AI call summaries. - Provide real-time actionable suggestions to agents during calls. - Reduce TCO and security risk. Data stays inside Salesforce. TECHNICAL HIGHLIGHTS - Integrated softphone, multi-line support, IVR, and bulk dialing. - Real-time transcription, AI call analysis, and agent recommendations. - Auto case and task creation using native Flows and Apex. - Call recording, call disposition, barge, whisper, and live monitoring. - Multilingual support and scalable architecture on Salesforce cloud. Deploy fast with a no-code setup. 24/7 support included. Drive more leads and close more deals with GirikCTI.
Top keywords
- ai4×2.58%
- call4×2.58%
- salesforce4×2.58%
- agent3×1.94%
- girikcti3×1.94%
- real-time3×1.94%
- support3×1.94%
- ai call2×1.29%
- analysis2×1.29%
- cti2×1.29%
- inside2×1.29%
- inside salesforce2×1.29%
Conviva for Service Cloud
Deliver privacy-compliant viewer intelligence directly into the hands of customer care agents. This turnkey integration enables 30 or 90 days of lookback on relevant viewer stream performance and QoE metrics surfaced in a single pane of glass within the Service Cloud interface. Delivering this viewer stream intelligence for CSRs facilitates faster first-call resolution, reduced tier 2 and 3 escalations, a context-aware support experience, chargeback verification, and ultimately churn reduction. About Conviva Conviva is the census, continuous measurement & engagement platform for streaming media. Powered by our patented Stream Sensor™ and Stream ID™, our real-time platform enables marketers, advertisers, tech ops, engineering & customer care teams to aquire, engage, monetize and retain their audiences. Conviva is dedicated to supporting brands like CCTV, DAZN, Disney+, Hulu, Paramount+, Peacock, Sky, Sling TV, TED & WarnerMedia as they unlock the incredible opportunity in streaming media. Conviva ensures digital businesses of all sizes can stream better—every stream, every screen, every second. To learn more, visit www.conviva.com.
Top keywords
- stream6×3.73%
- conviva5×3.11%
- viewer3×1.86%
- care2×1.24%
- customer2×1.24%
- customer care2×1.24%
- enables2×1.24%
- intelligence2×1.24%
