Plivo CX Omnichannel Customer Service | Call Center | Voice, Chat, WhatsApp, SMS
Plivo CX is a cloud customer service platform designed for SMBs, mid-market customer-obsessed companies to simplify omnichannel customer service and delight their customers at scale. The elegant user interface integrates with popular CRM, order management, or ticketing systems to display relevant customer information and inquiry tracking details in a single-page, user-friendly agent workbench. Grow your customer support beyond phone calls and emails with Whatsapp, SMS/MMS messaging, and live chat. Plivo CX's intuitive IVR workflow builder, live dashboards, and historical reports empower customer support leaders with data-driven performance insights. Say no to technical complexity and implementation headaches. Say yes to simplicity and scale when you need it - with Plivo CX!
Top keywords
- customer5×4.50%
- plivo3×2.70%
- customer service2×1.80%
- customer support2×1.80%
- cx2×1.80%
- live2×1.80%
- plivo cx2×1.80%
- say2×1.80%
- scale2×1.80%
- service2×1.80%
- support2×1.80%
Voicespin
Transform your agent experience with a unified communication powerhouse built for the modern enterprise. With VoiceSpin, all inbound and outbound interactions—voice, chat, bots, and messaging—come together in a single, AI-powered agent panel. The AI Holistic Suite combines voice bots, chatbots, speech analytics, AI suggestions, and automated summarization, working together to streamline workflows and deliver exceptional customer experiences. Agents benefit from an all-rounded omnichannel panel that unifies SMS, bulk messaging, web chat, social media, WhatsApp, and Telegram in one intuitive interface, making it easy to manage conversations across every channel. AI VoiceBots and Chatbots handle routine inquiries, lead qualification, bookings, and outbound campaigns, while seamlessly escalating complex cases to human agents with full context preserved. A built-in AI Agent Assist system empowers agents with real-time suggestions, reply prompts, and best-answer recommendations, reducing response times and increasing accuracy. With 24/7/365 support, VoiceSpin ensures your business never misses a conversation and your team always has the tools to succeed.
Top keywords
- ai4×2.50%
- agent3×1.88%
- agents3×1.88%
- bots2×1.25%
- chat2×1.25%
- chatbots2×1.25%
- messaging2×1.25%
- outbound2×1.25%
- panel2×
