Contacto vs Pega Process Extender for Salesforce Lightning

Based on the data on this page, Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Pega Process Extender for Salesforce Lightning's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing entry tiers: Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS at paid, Pega Process Extender for Salesforce Lightning at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Recommended by size: small/early-stage admins who need fast install and low risk should default to Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS; mid-market and enterprise admins with specific feature requirements should evaluate both — Pega Process Extender for Salesforce Lightning's 0-review base may include the workflow context that matches your specific use case better than Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS's broader-but-shallower coverage.

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Is Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS or Pega Process Extender for Salesforce Lightning cheaper?

Both Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS and Pega Process Extender for Salesforce Lightning offer paid plans only. Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS starts at paid; Pega Process Extender for Salesforce Lightning starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS or Pega Process Extender for Salesforce Lightning?

AppRanks cannot separate these two on rating, because neither publishes one. Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS does carry the larger published review base (25 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS or Pega Process Extender for Salesforce Lightning?

Both apps are one-click installs from the Salesforce AppExchange. Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS has the deeper published review base (25 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS typically suits early-stage and growth-mode teams based on its published review base (25 reviews). Pega Process Extender for Salesforce Lightning typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.