Side-by-side comparison · 24 data points
| GridMate | 360 CTI for Salesforce | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer |
Telephony for Salesforce: Native CTI, Open CTI & Power Dialer for phone calling, SMS, WhatsApp & voice messages with call recording & transcription for call center. Increase productivity, improve customer experience, & close more deals with no setup cost.
| Metric | GridMate: Inline Editing, Smart Related List & List View Grids, Multi Calendar | 360 CTI for Salesforce: Telephony | Click to Call | Power dialer | Call Routing |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.9 ★ |
| Total reviews | ★ 133 | 82 |
| Free plan | — | — |
| Pricing | paid | paid |
| Pricing tiers | 1 tier | 1 tier |
| Listed features | 9 | 9 |
| Languages | 6 supported | 16 supported |
| Listed since | Sep 2019 | Dec 2022 |
GridMate: Inline Editing, Smart Related List & List View Grids, Multi Calendar edges out 360 CTI for Salesforce: Telephony | Click to Call | Power dialer | Call Routing on rating (5.0★ vs 4.9★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.
Pricing entry tiers: GridMate: Inline Editing, Smart Related List & List View Grids, Multi Calendar at paid, 360 CTI for Salesforce: Telephony | Click to Call | Power dialer | Call Routing at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
GridMate: Inline Editing, Smart Related List & List View Grids, Multi Calendar has the larger user base (133 reviews vs 82), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. 360 CTI for Salesforce: Telephony | Click to Call | Power dialer | Call Routing's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage admins who need fast install and low risk should default to GridMate: Inline Editing, Smart Related List & List View Grids, Multi Calendar; mid-market and enterprise admins with specific feature requirements should evaluate both — 360 CTI for Salesforce: Telephony | Click to Call | Power dialer | Call Routing's 82-review base may include the workflow context that matches your specific use case better than GridMate: Inline Editing, Smart Related List & List View Grids, Multi Calendar's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: GridMate: Inline Editing, Smart Related List & List View Grids, Multi Calendar audit • 360 CTI for Salesforce: Telephony | Click to Call | Power dialer | Call Routing audit
| Listed |
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| Last updated | — | — |
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| Keyword | GridMate | 360 CTI for Salesforce |
|---|---|---|
| teams | #5 | #12 |
| contact | #11 | #36 |
| freeform | #6 | #73 |
| poll | #27 | #88 |
| contact form | #72 | #84 |
Both GridMate: Inline Editing, Smart Related List & List View Grids, Multi Calendar and 360 CTI for Salesforce: Telephony | Click to Call | Power dialer | Call Routing offer paid plans only. GridMate: Inline Editing, Smart Related List & List View Grids, Multi Calendar starts at paid; 360 CTI for Salesforce: Telephony | Click to Call | Power dialer | Call Routing starts at paid. Compare the per-tier features in the Pricing section above before committing.
GridMate: Inline Editing, Smart Related List & List View Grids, Multi Calendar has the higher average rating (5.0★ from 133 reviews) compared to 360 CTI for Salesforce: Telephony | Click to Call | Power dialer | Call Routing (4.9★ from 82 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
GridMate: Inline Editing, Smart Related List & List View Grids, Multi Calendar holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. GridMate: Inline Editing, Smart Related List & List View Grids, Multi Calendar has the deeper published review base (133 vs 82), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
GridMate: Inline Editing, Smart Related List & List View Grids, Multi Calendar typically suits early-stage and growth-mode teams based on its published review base (133 reviews). 360 CTI for Salesforce: Telephony | Click to Call | Power dialer | Call Routing typically suits early-stage and growth-mode teams based on its published review base (82 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. GridMate: Inline Editing, Smart Related List & List View Grids, Multi Calendar and 360 CTI for Salesforce: Telephony | Click to Call | Power dialer | Call Routing both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from 360 CTI for Salesforce: Telephony | Click to Call | Power dialer | Call Routing" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.