Which has better reviews, Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel or Talkative: Video Chat | Cobrowsing | Live Chat | AI Chatbot | WhatsApp?

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel (5.0★, 10 reviews) and Talkative: Video Chat | Cobrowsing | Live Chat | AI Chatbot | WhatsApp (5.0★, 2 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel or Talkative: Video Chat | Cobrowsing | Live Chat | AI Chatbot | WhatsApp?

AppRanks cannot separate these two on rating — both sit at 5.0★. Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel does carry the larger published review base (10 vs 2). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel or Talkative: Video Chat | Cobrowsing | Live Chat | AI Chatbot | WhatsApp?

Both apps are one-click installs from the Salesforce AppExchange. Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel has the deeper published review base (10 vs 2), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel typically suits early-stage and growth-mode teams based on its published review base (10 reviews). Talkative: Video Chat | Cobrowsing | Live Chat | AI Chatbot | WhatsApp typically suits early-stage and growth-mode teams based on its published review base (2 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel and Talkative: Video Chat | Cobrowsing | Live Chat | AI Chatbot | WhatsApp?

Migration support varies by app and category. Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel and Talkative: Video Chat | Cobrowsing | Live Chat | AI Chatbot | WhatsApp both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Talkative: Video Chat | Cobrowsing | Live Chat | AI Chatbot | WhatsApp" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Diabolocom CTI vs Talkative: Video Chat — Salesforce

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel vs Talkative

Side-by-side comparison · 24 data points

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel

5.0·10reviews

With our AI-powered cloud contact center combined with Salesforce, we enable efficient management of customer interactions, increase productivity and boost sales.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel	Talkative
Tagline	“With our AI-powered cloud contact center combined with Salesforce, we enable efficient management of customer interactions, increase productivity and boost sales.”162 chars	“Talkative adds voice, chat, video, and WhatsApp AI to Salesforce. Control your LLM, deflect queries, escalate to agents, and launch video chat — all securely. Fully supported and trusted by global brands. Smarter conversations, built for Salesforce.”251 chars
Description	1106 / 2000 chars55% used	944 / 2000 chars47% used
Screenshots	—	—
Languages	enfrdeitpt+2 more	en
Platforms	Salesforce	Salesforce
Developer	Diabolocom	Talkative

At a glance

8 metrics · auto-computed

Feature comparison between Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel and Talkative: Video Chat | Cobrowsing | Live Chat | AI Chatbot | WhatsApp
Metric	Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel	Talkative: Video Chat \| Cobrowsing \| Live Chat \| AI Chatbot \| WhatsApp
Rating	5.0 ★	5.0 ★
Total reviews	★ 10	2
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	6	★ 9
Languages	7 supported	1 supported
Listed since	May 2020	Jan 2020

Listed	May 4, 2020	January 26, 2020

Last updated	—	—

3. Features

As listed by each developer

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel

Connect your CRM Salesforce with our interaction management software powered by AI to streamline your agents' work, personalize every communication with your customers, and enhance customer satisfaction.
Effortlessly integrate our AI-powered solution into your Salesforce CRM within minutes. Diabolocom solution allows agents to seamlessly operate within the Salesforce interface. Handle all customer and prospect interactions directly in Salesforce.
Enhance your agents' proactive approach through CTI integration into Salesforce. We significantly simplify agents' tasks with features such as IVR, skill-based routing, automatic Answering Machine Detection, and efficient call blending using power dialer.
Integrating our AI services with Salesforce provides agents with historical context and a complete picture of customers. Agents get rid of manual data entry and workflows are automatically triggered for post-call actions.
Take advantage of Diabolocom CTI with Salesforce for real-time monitoring of agents, customizable dashboards and activity reports. Build your interaction management strategy on the unified data from Salesforce and Diabolocom.
Providing personalized customer experiences and enhancing agent efficiency—both contributing to an increase in customer satisfaction.

Talkative

Triage your most repetitive queries with generative AI conversational agents By setting up your chatbot to support repetitive and basic queries, your customer service agents can focus more on profitable pre-purchase engagement.
Train GenAI chatbots and live chat agents on brand URLs and text files Upload product and support information into an AI Knowledge Base and use a no-code Chatbot Builder to create generative AI and intent-based conversational flows.
Increase live chat agent efficiency in an instant Double your agents’ output with a host of time-saving live chat tools like AI Agent Assist, Real-Time Automatic Translation, Dynamic Canned Messages, and more.
Automatically transfer from conversational AI to human live chat agents Configure how and when chatbot interactions get escalated to your human support team, and rest assured that customers will always get the help they need.
Multimedia live chat tools for improved engagement Image / video sharing, screensharing, live video chat, voice notes, and more - all the flexible features that customers enjoy on their favourite channels.

Keyword	Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel	Talkative
ai agents	#10	#12
and ai agents	#11	#12

6. App details

Long-form description · keyword frequency

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel

Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth. Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels. As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide. Our comprehensive range of AI services, specifically designed for customer relations, elevates data quality and automates tasks. These services, fully integrated into our cloud contact center solutions, are also accessible through APIs in multiple languages. We empower Customer Service and Sales teams to effectively handle all inbound and outbound interactions thanks to our state-of-the-art dialer. Our solution seamlessly integrates with leading CRMs and offers real-time monitoring and analytics capabilities. Diabolocom, with offices across Europe, the USA, Brazil, and the UAE, proudly serves 350+ clients, with agents operating from 60+ countries.

Top keywords

customer3×2.00%
ai2×1.33%
contact2×1.33%
diabolocom2×1.33%
efficient2×1.33%
interactions2×1.33%
quality2×1.33%
sales2×1.33%
services2×1.33%
worldwide2×1.33%

Talkative

Talkative brings flexible voice and chat AI directly into Salesforce. Seamlessly integrate with Sales, Service, and Experience Cloud to transform how you engage with customers. Take full control of your large language model. Customize workflows, responses, and data sources — all while maintaining enterprise-grade security and compliance. Deflect routine queries 24/7 with AI. When it matters most, escalate instantly to live agents for a smooth, connected customer experience. Need to go further? Launch live video chat for high-touch conversations like sales consultations or tech support — all within Salesforce. Activate AI-powered WhatsApp messaging for real-time, personalized service on the world’s most used chat platform. With expert onboarding and proactive support, Talkative is more than software — it’s a fully supported solution, trusted by global brands. One powerful platform. Smarter conversations. Built for Salesforce.

Top keywords

chat3×2.26%
salesforce3×2.26%
ai2×1.50%
conversations2×1.50%
experience2×1.50%
live2×1.50%
platform2×1.50%
sales2×1.50%
service2×1.50%

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel vs Talkative

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel

1. Listing metadata

Talkative

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel or Talkative: Video Chat | Cobrowsing | Live Chat | AI Chatbot | WhatsApp cheaper?

Which has better reviews, Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel or Talkative: Video Chat | Cobrowsing | Live Chat | AI Chatbot | WhatsApp?

Should I choose Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel or Talkative: Video Chat | Cobrowsing | Live Chat | AI Chatbot | WhatsApp?

Which is faster to set up, Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel or Talkative: Video Chat | Cobrowsing | Live Chat | AI Chatbot | WhatsApp?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel and Talkative: Video Chat | Cobrowsing | Live Chat | AI Chatbot | WhatsApp?