Which works better for small vs large Salesforce AppExchange admins?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). Power Chart typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Talkdesk for vs Power Chart — Salesforce

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs Power Chart

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

salesforcepaid

Change

1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Power Chart
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“The Power chart contains 3 modules including the Power Chart (Contact relationships), Company Structure (Account Hierarchy) and the Solution Map (custom player types based on almost any object in Salesforce).”208 chars
Description	1127 / 2000 chars56% used	1186 / 2000 chars59% used
Screenshots	—	—
Languages	enfrdeptes	en
Platforms	Salesforce	Salesforce
Developer	Talkdesk	Sales Optimizer, LLC

At a glance

8 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and Power Chart
Metric	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Power Chart
Rating	4.7 ★	—
Total reviews	699	0
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	3	3
Languages	5 supported	1 supported
Listed since	Apr 2016	Nov 2021

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics is the stronger choice for most Salesforce AppExchange admins — 4.7★ vs Power Chart's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics at paid, Power Chart at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Power Chart's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics; mid-market and enterprise admins with specific feature requirements should evaluate both — Power Chart's 0-review base may include the workflow context that matches your specific use case better than Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit • Power Chart audit

Listed	April 14, 2016	November 11, 2021

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Power Chart
agentic ai	#1	Not ranked
agentforce ai	#1	Not ranked
agentic	#1	Not ranked
chart	Not ranked	#4
optimizer	Not ranked	#7

6. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

Power Chart

The Power chart contains 3 modules including the Power Chart (Contact relationships), Company Structure (Account Hierarchy) and the Solution Map (custom player types based on almost any object in Salesforce). Each of the 3 available modules are completely configurable visual chart mapping tools for Salesforce which allows you to visualize your strategy within your Account and Opportunity Plans. Power Chart: Visually identify your relationships with decision makers and influencers in your Accounts and Opportunities. Quickly build a chart of the key players in your Account plan and Opportunities and build your road map into the organization by defining the influencers and relationships. Company Structure Chart: Identify relationships within the organizations company structure. Build a visual record of the current relationships between each of the units, subsidiaries, and departments. Solution Map: Configure custom player types using almost any objects in Salesforce to visualize your strategy. Expand your planning with additional apps from Sales Optimizer including the Account & Opportunity Optimizer. See the "More from this Provider" section below for more detail.

Top keywords

chart6×3.55%
relationships5×2.96%
account4×2.37%
build3×1.78%
company3×1.78%
company structure3×1.78%
map3×1.78%
power3×1.78%

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs Power Chart

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

1. Listing metadata

Power Chart

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Power Chart cheaper?

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Power Chart?

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Power Chart?

Which works better for small vs large Salesforce AppExchange admins?

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