Is Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool or Knowledge Article Feedback cheaper?

Knowledge Article Feedback is the cheaper option — it offers a free plan (free). Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Which works better for small vs large Salesforce AppExchange admins?

Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool typically suits early-stage and growth-mode teams based on its published review base (40 reviews). Knowledge Article Feedback typically suits early-stage and growth-mode teams based on its published review base (28 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Communicat-O - SMS | vs Knowledge Article — Salesforce

Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool vs Knowledge Article Feedback

Side-by-side comparison · 24 data points

Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool

5.0·40reviews

Communicat-O is a multi channel messaging tool built on Salesforce to manage communication across SMS, WhatsApp, Facebook, Telegram, WeChat, Line, Zalo, Viber & Google GMB Chat on a unified platform, easily assign conversations & get real-time analytics.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Communicat-O - SMS \| WhatsApp \| Facebook Messenger Business Messaging Tool	Knowledge Article Feedback
Tagline	“Communicat-O is a multi channel messaging tool built on Salesforce to manage communication across SMS, WhatsApp, Facebook, Telegram, WeChat, Line, Zalo, Viber & Google GMB Chat on a unified platform, easily assign conversations & get real-time analytics.”254 chars	“Knowledge Article Feedback component allows you to improve your knowledge articles by collecting feedback on article content and managing feedback resolution.”158 chars
Description	1200 / 2000 chars60% used	1187 / 2000 chars59% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	Manras Technologies UK Limited	Salesforce Labs
Listed	February 10, 2022

At a glance

7 metrics · auto-computed

Feature comparison between Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool and Knowledge Article Feedback
Metric	Communicat-O - SMS \| WhatsApp \| Facebook Messenger Business Messaging Tool	Knowledge Article Feedback
Rating	★ 5.0 ★	2.9 ★
Total reviews	★ 40	28
Free plan	—	★ Yes
Pricing	paid	free
Listed features	★ 9	3
Languages	1 supported	1 supported
Listed since	Feb 2022	Jan 2019

Last updated	—	—

2. Features

As listed by each developer

Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool

Delayed response leads to customer loss. So, Communicat-O brings together messages across all platforms like WhatsApp, WeChat, Facebook, Telegram, Zalo, Line, Viber & many more to a unified inbox to ensure you do not miss out on a single Customer/message.
Communicat-O lets you send bulk messages to customers on their preferred platforms effortlessly. It helps to track performance with indepth reports, also helps in analyzing trends & to optimize campaigns in real time for better engagement.
Communicat-O enables seamless, lag-free communication with zero downtime. Effortlessly integrate with SMS, WhatsApp, WeChat, Facebook, Instagram, Telegram, Line, Viber, Zalo, Intercom and GMB chat for efficient, uninterrupted messaging across channels.
CommunicatO revolutionizes business communication with seamless WhatsApp integration. It helps centralize interactions and boost efficiency. Hence, simplifying workflows, ensuring exceptional experiences, & unlocking growth opportunities.
Simplify your business communication with Communicat-O's SMS integration. You can streamline your workflow and provide a unified customer experience. No more bouncing between different channels—Communicat-O consolidates all.
Simplify communication management with seamless Telegram integration by Communicat-O. You can consolidate all your interactions. Stay connected with your customers, respond promptly, and never miss a message again.
Effortlessly manage Instagram interactions with CommunicatO. You can consolidate all your conversations, respond efficiently, and nurture customer relationships. Simplify social media management and unlock Instagram's communication potential.
Try Communicat-O's seamless integration with Facebook Messenger. You can manage your Facebook Messenger interactions alongside other communication channels, all from one centralized platform.
Effortless Communication with Line & Communicat-O! Simplify interactions, stay connected, and never miss a message. Respond instantly and manage all customer chats in one place - seamless, efficient, and hassle-free this simple salesforce integration!

Knowledge Article Feedback

Setup Instructions: Install the package. Goto the community or lightning builder, search for 'Article Feedback' custom component. Drag it to the desired location.
The (Choose a general reason) picklist values are configurable in the Custom Metadata type: 'Reasons'. Manage records here and that would automatically reflect in the component dropdown. Check 'Like' field for liked reasons.
On click of thumbs up or down, you can enter the feedback. Navigate to the report 'Article Feedback Report' to get a quick glance of the feedbacks grouped by an article. You can navigate to the article feedback detail record for more details.

4. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Communicat-O - SMS \| WhatsApp \| Facebook Messenger Business Messaging Tool	Knowledge Article Feedback
feedback	Not ranked	#2
article	Not ranked	#3
for seamless	#4	Not ranked
seamless	#5	Not ranked
chatbot	#15	Not ranked

5. App details

Long-form description · keyword frequency

Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool

Communicat-O is a powerful multi-channel messaging solution that integrates seamlessly with Salesforce and brings together all communications across social media platforms like WhatsApp, Facebook, SMS, Telegram, Viber, Zalo, Line, Intercom and Google My Business chat into a single interface, making it easier for the companies to respond & keep track of all their previous interactions across all platforms at once place. This all-in-one interface enhances customer engagement, streamlines team collaboration, and ensures no customer interaction is missed. Businesses can efficiently manage conversations, assign chats to the right team members, and handle multiple conversations simultaneously with the multi-chat window feature. With AI-powered responses, bulk messaging, and real-time analytics, Communicat-O helps businesses optimize customer communication and drive better results. The shared inbox boosts productivity, while the mobile-ready solution allows seamless communication on the go. With additional features like pre-configured chatbot responses, automated templates, taggable conversations, & its exceptional quality of being the only seamless mobile-ready solution in the market.

Top keywords

conversations3×1.94%
customer3×1.94%
businesses2×1.29%
communicat-o2×1.29%
communication2×1.29%
interface2×1.29%
messaging2×1.29%
mobile-ready2×1.29%
platforms2×1.29%
responses2×1.29%
seamless2×1.29%
team2×1.29%

Knowledge Article Feedback

Knowledge Centered Service (KCS) is a methodology to help an organization best leverage Knowledge as a key asset of the business. A key practice of the KCS methodology is periodically evaluating your knowledge content quality. Users in a community have the option to assign articles a thumbs up or thumbs down vote but they can not indicate the reason the article is not relevant. This Article Feedback component allows you to improve your knowledge articles by collecting feedback on article content and managing feedback resolution. With a simple click, community users can indicate whether an article was helpful/relevant. This crowdsourced feedback allows for continuous improvement. This component tracks feedback from internal staff and Communities users. The organization that is responsible for Article content and quality can make sure that feedback is handled by assigning the feedback to the right people and tracking the status of feedback assigned. This information can then be incorporated into reports to track trends. The article feedback is saved in 'Article Feedback' object. Article title, version, URL, type are captured. Check out the screenshot for more details.

Top keywords

feedback9×4.95%
article7×3.85%
knowledge4×2.20%
content3×1.65%
users3×1.65%
allows2×1.10%
article content2×1.10%
article feedback2×1.10%

Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool vs Knowledge Article Feedback

Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool

1. Listing metadata

Knowledge Article Feedback

At a glance

AppRanks verdict

2. Features

3. Categories & rankings

4. Search rankings

5. App details

Frequently asked

Is Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool or Knowledge Article Feedback cheaper?

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Which works better for small vs large Salesforce AppExchange admins?

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