Is BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer or ChatBox - Salesforce Chat & WhatsApp Business cheaper?

BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer is the cheaper option — it offers a free plan (freemium). ChatBox - Salesforce Chat & WhatsApp Business starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Which has better reviews, BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer or ChatBox - Salesforce Chat & WhatsApp Business?

BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer (5.0★, 2 reviews) and ChatBox - Salesforce Chat & WhatsApp Business (5.0★, 16 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer or ChatBox - Salesforce Chat & WhatsApp Business?

AppRanks cannot separate these two on rating — both sit at 5.0★. ChatBox - Salesforce Chat & WhatsApp Business does carry the larger published review base (16 vs 2). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer or ChatBox - Salesforce Chat & WhatsApp Business?

Both apps are one-click installs from the Salesforce AppExchange. ChatBox - Salesforce Chat & WhatsApp Business has the deeper published review base (16 vs 2), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer typically suits early-stage and growth-mode teams based on its published review base (2 reviews). ChatBox - Salesforce Chat & WhatsApp Business typically suits early-stage and growth-mode teams based on its published review base (16 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer and ChatBox - Salesforce Chat & WhatsApp Business?

Migration support varies by app and category. BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer and ChatBox - Salesforce Chat & WhatsApp Business both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

BeCloud - Cloud vs ChatBox - Salesforce — Salesforce

BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer vs ChatBox - Salesforce Chat & WhatsApp Business

Side-by-side comparison · 24 data points

BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer

5.0·2reviews

The BeInContact solution offers, together with Salesforce, a powerful routing engine unifying all contact channels in one single user interface.

salesforcefreemium

Change

1. Listing metadata

Field-level data

	BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer	ChatBox - Salesforce Chat & WhatsApp Business
Tagline	“The BeInContact solution offers, together with Salesforce, a powerful routing engine unifying all contact channels in one single user interface.”144 chars	“Native Salesforce telephony and CTI solution. Make and receive calls with an AI phone dialer, click-to-call, automated call logging, voice insights, and omnichannel messaging (WhatsApp & SMS) directly inside Sales and Service Cloud.”232 chars
Description	970 / 2000 chars49% used	1077 / 2000 chars54% used
Screenshots	—	—
Languages	nlenfrdeit+3 more	en
Platforms	Salesforce	Salesforce
Developer	BeCloud Solutions	Inno Valley Works Private Limited

At a glance

7 metrics · auto-computed

Feature comparison between BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer and ChatBox - Salesforce Chat & WhatsApp Business
Metric	BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer	ChatBox - Salesforce Chat & WhatsApp Business
Rating	5.0 ★	5.0 ★
Total reviews	2	★ 16
Free plan	★ Yes	—
Pricing	freemium	paid
Listed features	6	★ 9
Languages	8 supported	1 supported
Listed since	Jan 2019	Feb 2022

Listed	January 2, 2019	February 15, 2022

Last updated	—	—

2. Features

As listed by each developer

BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer

EASY TO DECIDE: You will be Live in a few days without waiting for whole months. After examining your request and your needs you will be able to be operational within a few days or weeks, depending on the complexity of the project.
EASY TO USE: BeInContact is designed to be simple and intuitive. Through a short training, both remotely and in on premise, you will be able to fully grasp the entire solution and have complete access to it.
FULLY CUSTOMISABLE: BeInContact can be personalised to suite every business needs, including working with multiple communication channels. (Voice, Mail, SMS Chatbots, socials, etc...)
FULL CLOUD PLATFORM: no expansive hardware, nor IT infrastructures are needed to make BeInContact work. No defined physical location either. An internet connection is all you need
MANAGEMENT OPTIMIZATION: Manage customer interactions and agents operations without shifting from one channel to the other. All the analytics will be at your disposal on one single screen
CTI integration with Search and Pop up screens Leads and contacts-based Click to Call and Outbound campaigns Call Recording & Transcript

ChatBox - Salesforce Chat & WhatsApp Business

Native Telephony & CTI Integration Complete Salesforce telephony with click-to-call, inbound/outbound phone dialer, screen pop, and instant call routing inside Lightning.
Automated Power Dialer for High-Volume Outbound Sales Accelerate sales outreach with a native power dialer. Execute high-volume calling campaigns directly from standard or custom Salesforce List Views to boost agent productivity.
AI-Powered Telephony Integration for Seamless Voice Automation AI-powered Computer Telephony Integration for seamless voice calling. Automate voice broadcasts and reach audiences simultaneously, optimizing outbound cadence with AI-driven efficiency.
Smart Inbound Call Routing & Native IVR Call Management Route inbound callers to the right agent or queue instantly. Utilize native IVR and skill-based call routing to streamline your customer service telephony workflows natively in Salesforce.
Click-to-Dial Softphone & Automated Call Activity Logging Enable one-click voice calling from any Account, Lead, or Case record. Automatically log all inbound and outbound calls, voicemails, and call dispositions directly to standard CRM records.

4. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer	ChatBox - Salesforce Chat & WhatsApp Business
contact	#32	#63

6. App details

Long-form description · keyword frequency

BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer

Use the advanced BeInContact solution integrated with Salesforce to develop the communication strategy that best suits your company. BeInContact solution offers, together with Salesforce, a powerful routing engine unifying all contact channels. This way, operators of the Salesforce Contact Center are able, using the BeInContact page only, to manage all the configured contact channels in one single user interface. Integration with Salesforce allows operators to have all customer information on screen, thus optimizing and simplifying daily operations. Benefits: - Eliminate screen switching with intuitive interface; - No software installation; - Reduce call handling times with automatic CTI screen pops, identify callers and route them to the right agent; - Display caller information with CTI screen pops; - Incoming callers are instantly matched to existing contact records, which are automatically displayed; - Any browser (Chrome, Firefox, Safari, etc.)

Top keywords

contact4×2.92%
salesforce4×2.92%
screen4×2.92%
beincontact3×2.19%
callers2×1.46%
channels2×1.46%
contact channels2×1.46%
cti2×1.46%
cti screen2×1.46%
cti screen pops2×1.46%
information2×1.46%
interface2×1.46%

ChatBox - Salesforce Chat & WhatsApp Business

Turn your Salesforce CRM into a complete, native CTI telephony and contact center platform. WatBox AI eliminates expensive third-party middleware, delivering 100% native voice calling, power dialer, and CTI directly inside the Salesforce Lightning Platform. Whether running a high-velocity sales team or a customer support center, WatBox provides a complete voice toolkit natively inside standard Salesforce records. ## Key Telephony & CTI Features * Native Softphone & CTI Adapter: Make and receive crystal-clear voice calls inside Sales Cloud, Service Cloud, and Console. * Automated Power Dialer: Execute high-volume outbound calling campaigns directly from standard or custom Salesforce List Views. * Click-to-Dial & Auto-Logging: Instant click-to-call on Accounts, Leads, Contacts & Cases with automatic call logging and dispositioning. * Inbound Call Routing & IVR: Route inbound calls to agents or queues using native Salesforce Flow automations. * Call Recording & Analytics: Securely record voice calls and track agent performance with native Salesforce Dashboards.

Top keywords

salesforce6×4.29%
native5×3.57%
cti4×2.86%
voice4×2.86%
call3×2.14%
calls3×2.14%
inside3×2.14%
calling2×1.43%
center

BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer vs ChatBox - Salesforce Chat & WhatsApp Business

BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer

1. Listing metadata

ChatBox - Salesforce Chat & WhatsApp Business

At a glance

AppRanks verdict

2. Features

3. Categories & rankings

4. Search rankings

5. Activity in the last 90 days

BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer · 0 changes

ChatBox - Salesforce Chat & WhatsApp Business · 8 changes

6. App details

Frequently asked

Is BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer or ChatBox - Salesforce Chat & WhatsApp Business cheaper?

Which has better reviews, BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer or ChatBox - Salesforce Chat & WhatsApp Business?

Should I choose BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer or ChatBox - Salesforce Chat & WhatsApp Business?

Which is faster to set up, BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer or ChatBox - Salesforce Chat & WhatsApp Business?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer and ChatBox - Salesforce Chat & WhatsApp Business?