BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer for Salesforce AppExchange
BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer is the #33 ranked campaign management app on Salesforce, with a 5.0 average rating from 2 reviews, with a free plan available, as of Sep 11, 2026.
BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer is a Salesforce AppExchange app by BeCloud Solutions. With a rating of 5.0★ from 2 reviews, it currently ranks #33 in the Campaign Management category.
AppRanks data: BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer ranks #33 in Campaign Management on Salesforce AppExchange, placing it in the top 25% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer is a category-leading Salesforce app with a limited review volume. It is listed in the Campaign Management category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 2 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by BeCloud Solutions — established developer track record
Cons
- −Limited review base (2) — ratings can shift significantly with new feedback
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About BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer
How BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer works
Use the advanced BeInContact solution integrated with Salesforce to develop the communication strategy that best suits your company. BeInContact solution offers, together with Salesforce, a powerful routing engine unifying all contact channels. This way, operators of the Salesforce Contact Center are able, using the BeInContact page only, to manage all the configured contact channels in one single user interface. Integration with Salesforce allows operators to have all customer information on screen, thus optimizing and simplifying daily operations.
Benefits: - Eliminate screen switching with intuitive interface; - No software installation; - Reduce call handling times with automatic CTI screen pops, identify callers and route them to the right agent; - Display caller information with CTI screen pops; - Incoming callers are instantly matched to existing contact records, which are automatically displayed; - Any browser (Chrome, Firefox, Safari, etc.)
Key features
- EASY TO DECIDE: You will be Live in a few days without waiting for whole months. After examining your request and your needs you will be able to be operational within a few days or weeks, depending on the complexity of the project.
- EASY TO USE: BeInContact is designed to be simple and intuitive. Through a short training, both remotely and in on premise, you will be able to fully grasp the entire solution and have complete access to it.
- FULLY CUSTOMISABLE: BeInContact can be personalised to suite every business needs, including working with multiple communication channels. (Voice, Mail, SMS Chatbots, socials, etc...)
- FULL CLOUD PLATFORM: no expansive hardware, nor IT infrastructures are needed to make BeInContact work. No defined physical location either. An internet connection is all you need
- MANAGEMENT OPTIMIZATION: Manage customer interactions and agents operations without shifting from one channel to the other. All the analytics will be at your disposal on one single screen
- CTI integration with Search and Pop up screens Leads and contacts-based Click to Call and Outbound campaigns Call Recording & Transcript
Category rankings
As of Sep 12, 2026- Campaign Management#33of 136Top 25%
- Telephony#44of 122Top 37%
- Marketing#254of 961Top 27%
- Customer Service#380of 1,137Top 34%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer ranks for 4 keywords across Salesforce AppExchange. Here are the top 3:
Competitors & alternatives
BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer doesn't have curated competitor matchups yet. Other tracked campaign management apps on Salesforce:
Frequently asked questions
What is BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer?
BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer is an app for Salesforce. It currently holds a 5.0-star rating from 2 merchant reviews, and it has been listed on the marketplace since 2019. It is listed under the Campaign Management category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by BeCloud Solutions.
Who uses BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer?
BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Campaign Management category on Salesforce.
Where does BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer rank on Salesforce?
BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer currently sits at position #33 in the Campaign Management category on Salesforce. That places it in the top 24% of 136 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer integrate with?
BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer lists 7 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, Health Cloud, Sales Cloud, Service Cloud, Financial Services Cloud, plus 1 additional integration listed on the marketplace page. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer support?
BeCloud - Cloud Contact Center Omnichannel CTI / AI / IVR / ACD / Dialer declares support for 8 languages on its Salesforce marketplace listing: nl, en, fr, de, it, pt, with 2 additional locales documented on the marketplace listing. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.