BeInContact CTI for Salesforce - Cloud Contact Center Omnichannel for Salesforce
- Category rank
- #30 in Campaign Management
- Price
- Free plan
- Listing audit
- 71/100
BeInContact CTI for Salesforce - Cloud Contact Center Omnichannel is a Salesforce AppExchange app by BeCloud Solutions. With a rating of 5.0★ from 2 reviews, it currently ranks #30 in the Campaign Management category.
BeInContact CTI for Salesforce - Cloud Contact Center Omnichannel is the #30 ranked Campaign Management app on Salesforce, with a 5.0 average rating from 2 reviews, with a free plan available, as of Nov 5, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 5, 2026
BeInContact CTI for Salesforce - Cloud Contact Center Omnichannel ranks #30 of 141 in Campaign Management on Salesforce. It holds a 5.0★ average from 2 reviews on Salesforce. A free plan is available, so the entry feature set can be tried without a paid subscription.
Pros
- +Free plan available — no paid subscription needed to start
- +Listed on Salesforce since 2019
Cons
- −Only 2 reviews — the average can still move with a few new ratings
About BeInContact CTI for Salesforce - Cloud Contact Center Omnichannel
How BeInContact CTI for Salesforce - Cloud Contact Center Omnichannel works
Use the advanced BeInContact solution integrated with Salesforce to develop the communication strategy that best suits your company. BeInContact solution offers, together with Salesforce, a powerful routing engine unifying all contact channels. This way, operators of the Salesforce Contact Center are able, using the BeInContact page only, to manage all the configured contact channels in one single user interface. Integration with Salesforce allows operators to have all customer information on screen, thus optimizing and simplifying daily operations.
Benefits: - Eliminate screen switching with intuitive interface; - No software installation; - Reduce call handling times with automatic CTI screen pops, identify callers and route them to the right agent; - Display caller information with CTI screen pops; - Incoming callers are instantly matched to existing contact records, which are automatically displayed; - Any browser (Chrome, Firefox, Safari, etc.)
Key features
- EASY TO DECIDE: You will be Live in a few days without waiting for whole months. After examining your request and your needs you will be able to be operational within a few days or weeks, depending on the complexity of the project.
- EASY TO USE: BeInContact is designed to be simple and intuitive. Through a short training, both remotely and in on premise, you will be able to fully grasp the entire solution and have complete access to it.
- FULLY CUSTOMISABLE: BeInContact can be personalised to suite every business needs, including working with multiple communication channels. (Voice, Mail, SMS Chatbots, socials, etc...)
