Which has better reviews, Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording or Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving?

Should I choose Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording or Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving?

Which is faster to set up, Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording or Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving?

Both apps are one-click installs from the Salesforce AppExchange. Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording has the deeper published review base (10 vs 8), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording typically suits early-stage and growth-mode teams based on its published review base (10 reviews). Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving typically suits early-stage and growth-mode teams based on its published review base (8 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording and Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving?

Migration support varies by app and category. Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording and Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Samespace CTI | vs Voice Essentials for — Salesforce

Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording vs Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving

Side-by-side comparison · 24 data points

Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording

5.0·10reviews

Samespace docks right inside Salesforce with native integration and instantly makes your sales and support teams twice as productive with automation and streamlined workflows. Dialer, IVR, chat, and AI-powered analytics all in one affordable package.

salesforcepaid

1. Listing metadata

Field-level data

	Samespace CTI \| Telephony\| Dialer \| Contact Center \| IVR \| ACD \| Call Recording	Voice Essentials for Service Cloud Voice - Wallboards \| Analytics \| Time Saving
Tagline	“Samespace docks right inside Salesforce with native integration and instantly makes your sales and support teams twice as productive with automation and streamlined workflows. Dialer, IVR, chat, and AI-powered analytics all in one affordable package.”250 chars	“Voice Essentials completes your SCV instance & maximizes efficiency and outcomes. Equip your agents to handle calls with ease, increase efficiency, and expand your reach. All visible through voice insights, a 360 View of your Call Center Performance.”250 chars
Description	1091 / 2000 chars55% used	1186 / 2000 chars59% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	Samespace Inc	NeuraFlash LLC

At a glance

8 metrics · auto-computed

Feature comparison between Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording and Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving
Metric	Samespace CTI \| Telephony\| Dialer \| Contact Center \| IVR \| ACD \| Call Recording	Voice Essentials for Service Cloud Voice - Wallboards \| Analytics \| Time Saving
Rating	★ 5.0 ★	4.6 ★
Total reviews	★ 10	8
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	3	★ 9
Languages	1 supported	1 supported
Listed since	Nov 2020	Jul 2022

AppRanks verdict

Generated from live data on this page

The call

Pricing

Pricing entry tiers: Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording at paid, Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Who should pick what

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Listed	November 11, 2020	July 26, 2022

Last updated	—	—

3. Features

As listed by each developer

2x Productivity We allow you to easily automate many aspects of your agents’ workflows, such as eliminating manual data entry, so they can DOUBLE their conversations and boost productivity across the board.
Superior User Experience We’re quicker to set up and start using, with a simple Drag and Drop setup, no developers required.
AI Powered Analytics Access crucial data on what your customers are saying during calls including feedback on your product, as well as mentions of competitors, so you can implement changes to make improvements across the board.

Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving

Sentiment Advisor - Real-time sentiment analysis ● Understand & Visualize Sentiment during the conversation ● Track sentiment scores for reporting and WFM
Ambient Knowledge - Automatically display Knowledge Articles ● Listen and understand real-time conversations ● Display Knowledge Articles based on conversation context ● Improve agent efficiency and accuracy
Network quality gauge - Ensure your agents connection ● Customizable thresholds for network speed ● Check for Latency with your Amazon Connect instance ● Capture specific speeds for easily sending to supervisors & WFM if there is an issue
Visual Voicemail - Manage voicemails directly in Salesforce ● Collect Voicemails ● Play Voicemail directly in console ● Create Cases with call details and call Transcript ● Create records (Cases, Leads, Tasks, etc) based on Voicemail to manage workflow
After Call Work - Control time spent after calls ● Customizable thresholds for warnings/timeouts ● Toast & Browser Notifications ● Auto-close tab to free up availability
Agent Wallboard - Track time in status ● Track Time in Status (how long have I been on break? How long have I been taking calls?) ● Dynamic time in utility title allows agents to track time without needing to open the utility ● Real-time Call Metrics
Contact Center Wallboard - Immediate call details ● Supports all Realtime & Historic metrics from AWS ● Configurable Refresh Rate ● Includes Tile and Grid style views ● Configurable SLAs for each metric
Voicemail Drop for High Velocity Sales - Reach a larger audience! ● Create pre-recorded and consistent messaging ● Drop messages when you hit a prospect’s voicemail, and move onto the next prospect ● Hit your outbound dialing quota faster
Mass Provision Users - Get users up and running in no time! ● Mass Select Users to be added to your Contact Center ● Automatically assign Service Cloud Voice licenses & permission sets ● Automatically assign AWS Routing Profiles & Security Profiles

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Samespace CTI \| Telephony\| Dialer \| Contact Center \| IVR \| ACD \| Call Recording	Voice Essentials for Service Cloud Voice - Wallboards \| Analytics \| Time Saving
voice	Not ranked	#4
cloud voice	Not ranked	#4
service cloud voice	Not ranked	#5
telephony	#7	Not ranked
dialer	#7	Not ranked

6. App details

Long-form description · keyword frequency

Automate All Time-Wasting Tasks Our cutting edge automation saves your reps time-wasting tasks, like manual data entry, freeing them up to engage more customers and increase productivity 2x. Route Every Call Dynamically Connect prospects to the right reps, the first time, every time. Our dynamic routing directs leads based on anything you know about the caller, including lead source, campaign, past interaction history, and more. Real-Time Coaching and Monitoring Get your sales reps the help they need when they need it using our live monitoring and coaching. You’ll see what each rep is up to so you can monitor their activity and assist your team when needed, even during live calls. Raise Your Call IQ Add intelligence to your calls before they’re answered. Provide personalized customer service by automatically fetching data from any Salesforce object, and use it to dynamically route the conversation to the best available agent. Turbocharge Your Outbound Your sales team will love our automated dialer, following up leads and prospecting for new ones easier than ever before.

Top keywords

reps3×1.73%
call2×1.16%
calls2×1.16%
coaching2×1.16%
data2×1.16%
dynamically2×1.16%
leads2×1.16%
live2×1.16%
monitoring2×1.16%
route2×1.16%
sales2×1.16%
tasks2×1.16%

Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving

As both a premier Salesforce partner and Amazon Connect Service Delivery Partner, NeuraFlash has delivered 100+ SCV deployments since product launch in July 2020. NeuraFlash Voice Essentials is purpose-built to fill the gaps in Salesforce’s voice offering. This product uses AWS technology (Lex & Amazon Comprehend) to provide agent & supervisor productivity enhancements as well as Voice Insights, a full set of analytics on your contact center’s performance. Voice Insights give you a 360 view of your call center performance. Voice Essentials is 100% native to the Salesforce platform, and enhances the agent experience so they can deliver an excellent customer experience. ● Top Level Dashboards and detailed reports to understand performance ● Ability to track metrics and trends ● Total Calls per day (inbound/outbound/transferred) ● Call Abandonment ● Average Agent Handle Time, Wait & Hold Times ● After Call Work Time ● First Call Resolution ● Call Reason by Case Type ● And More! ● Ability to set targets and SLAs and flag when they are met ● Allow supervisors to track long-term KPIs to service customers most efficiently

Top keywords

call5×2.94%
voice5×2.94%
agent3×1.76%
performance3×1.76%
salesforce3×1.76%
1002×1.18%
ability2×1.18%
amazon2×1.18%

Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording vs Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving

Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording

1. Listing metadata

Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording or Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving cheaper?

Which has better reviews, Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording or Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving?

Should I choose Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording or Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording or Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording and Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving?