Which has better reviews, Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording or Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds?

Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording (5.0★, 10 reviews) and Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds (5.0★, 5 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Which is faster to set up, Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording or Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording has more onboarding documentation maturity (10 reviews vs 5), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording typically suits early-stage and growth-mode stores based on its review-base composition (10 reviews). Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds aligns more with early-stage and growth-mode stores (5 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording and Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds?

Migration support varies by app and category. Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording and Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Samespace CTI | vs Cisco Customer — Salesforce

Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording vs Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds

Side-by-side comparison · 24 data points

Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording

5.0·10reviews

Samespace docks right inside Salesforce with native integration and instantly makes your sales and support teams twice as productive with automation and streamlined workflows. Dialer, IVR, chat, and AI-powered analytics all in one affordable package.

Shopifypaid

1. Listing metadata

Field-level data

	Samespace CTI \| Telephony\| Dialer \| Contact Center \| IVR \| ACD \| Call Recording	Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds
Tagline	“Samespace docks right inside Salesforce with native integration and instantly makes your sales and support teams twice as productive with automation and streamlined workflows. Dialer, IVR, chat, and AI-powered analytics all in one affordable package.”250 chars	“Cisco CJP delivers call center management, administration, routing and reporting from within Salesforce. A complete application that provides administrator, supervisor and agent level integration.”196 chars
Description	1091 / 2000 chars55% used	1140 / 2000 chars57% used
Screenshots	—	—
Languages	en	enja
Platforms	Shopify	Shopify
Developer	Samespace Inc	Cisco Systems, Inc.

At a glance

9 metrics · auto-computed

Feature comparison between Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording and Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds
Metric	Samespace CTI \| Telephony\| Dialer \| Contact Center \| IVR \| ACD \| Call Recording	Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds
Rating	5.0 ★	5.0 ★
Total reviews	★ 10	5
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	3	3
Languages	1 supported	2 supported
Listed since	Nov 2020	Oct 2014

Listed	November 11, 2020	October 6, 2014

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Samespace CTI \| Telephony\| Dialer \| Contact Center \| IVR \| ACD \| Call Recording	Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds
contact	#104	Not ranked
feedback	#104	Not ranked

9. App details

Long-form description · keyword frequency

Automate All Time-Wasting Tasks Our cutting edge automation saves your reps time-wasting tasks, like manual data entry, freeing them up to engage more customers and increase productivity 2x. Route Every Call Dynamically Connect prospects to the right reps, the first time, every time. Our dynamic routing directs leads based on anything you know about the caller, including lead source, campaign, past interaction history, and more. Real-Time Coaching and Monitoring Get your sales reps the help they need when they need it using our live monitoring and coaching. You’ll see what each rep is up to so you can monitor their activity and assist your team when needed, even during live calls. Raise Your Call IQ Add intelligence to your calls before they’re answered. Provide personalized customer service by automatically fetching data from any Salesforce object, and use it to dynamically route the conversation to the best available agent. Turbocharge Your Outbound Your sales team will love our automated dialer, following up leads and prospecting for new ones easier than ever before.

Top keywords

reps3×1.73%
call2×1.16%
calls2×1.16%
coaching2×1.16%
data2×1.16%
dynamically2×1.16%
leads2×1.16%
live2×1.16%
monitoring2×1.16%
route2×1.16%
sales2×1.16%
tasks2×1.16%

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds

Cisco CJP goes beyond agent desktop CTI integration. Cisco CJP delivers call center management, administration, routing and reporting from within Salesforce itself. Its customer, call and agent data is integrated into the Salesforce database for unified visibility, reporting and control. It adds IVR and call routing strategies driven by the data in Salesforce. It's easy to implement and cost-effective for a handful of agents and can scale to thousands. Open CTI Integration • Agent Screen Pop • Call Control • Click-to-call Build and Administer in Salesforce • Agents, Teams, Sites • Toll-free Numbers • Queues • Roles • Hours of Operation Manage in Salesforce • IVR Call Flow • Routing Rules ‒ Customer-based Routing using data in Salesforce –matches customers to agents based on need, demographics, status, value, or propensity to buy ‒ Service-level routing –adheres to speed of answer, calls per day or other commitments ‒ Agent-based Routing – Skill-based routing or uses Statistical Performance Analytics to score agents’ past performance and route calls to the best available agent • Reporting • Recording • Monitoring

Top keywords

routing7×4.40%
salesforce6×3.77%
call5×3.14%
agent4×2.52%
agents4×2.52%
data3×1.89%
reporting3×1.89%
calls2×1.26%
cisco

Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording vs Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds

Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording

1. Listing metadata

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording · 1 changes

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds · 1 changes

9. App details

Frequently asked

Is Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording or Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds cheaper?

Which has better reviews, Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording or Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds?

Should I choose Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording or Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording or Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds?

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Samespace CTI | Telephony| Dialer | Contact Center | IVR | ACD | Call Recording and Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds?