Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or PayPal Payment Processing - B2C Commerce?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics holds the higher average rating (4.7★ vs 3.4★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which works better for small vs large Salesforce AppExchange admins?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). PayPal Payment Processing - B2C Commerce typically suits early-stage and growth-mode teams based on its published review base (9 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Talkdesk for vs PayPal Payment — Salesforce

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs PayPal Payment Processing - B2C Commerce

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

salesforcepaid

Change

1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	PayPal Payment Processing - B2C Commerce
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“PayPal helps you win sales by giving your customers the fast, flexible payment methods they want, including PayPal, Venmo (US only), Pay Later, Apple Pay® and Google Pay™, cards and local payment methods. SFRA architecture only. ”232 chars
Description	1127 / 2000 chars56% used	1198 / 2000 chars60% used
Screenshots	—	—
Languages	enfrdeptes	en
Platforms	Salesforce	Salesforce
Developer	Talkdesk	PayPal

At a glance

8 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and PayPal Payment Processing - B2C Commerce
Metric	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	PayPal Payment Processing - B2C Commerce
Rating	★ 4.7 ★	3.4 ★
Total reviews	★ 699	9
Free plan	—	★ Yes
Pricing	paid	free
Pricing tiers	1 tier	—
Listed features	3	★ 6
Languages	5 supported	1 supported
Listed since	Apr 2016	Oct 2019

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics is the stronger choice for most Salesforce AppExchange admins — 4.7★ vs PayPal Payment Processing - B2C Commerce's 3.4★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, PayPal Payment Processing - B2C Commerce offers a free tier (free) while Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 9), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. PayPal Payment Processing - B2C Commerce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics; mid-market and enterprise admins with specific feature requirements should evaluate both — PayPal Payment Processing - B2C Commerce's 9-review base may include the workflow context that matches your specific use case better than Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit • PayPal Payment Processing - B2C Commerce audit

Listed	April 14, 2016	October 28, 2019

Last updated	—	—

3. Features

As listed by each developer

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Endless automation possibilities: With pre-built and custom automations, Talkdesk for Salesforce integrates with Salesforce Lightning Flow, so you can trigger automations based on events in your call center. The possibilities are endless.
Powerful Omnichannel solution: With Talkdesk, you can provide both phone and SMS support directly within Salesforce. Easily manage work items across multiple channels by leveraging an extensive integration with Salesforce Omni-Channel.
Comprehensive real-time & historical reporting: Real-time dashboards, historical reporting, and detailed breakdowns of call center metrics give you information at-a-glance, directly embedded in Salesforce.

PayPal Payment Processing - B2C Commerce

OFFER MORE WAYS TO PAY - Accept PayPal, Pay Later, Venmo, Apple Pay and Google Pay, credit and debit cards, and local payment methods — all in one seamless checkout. With 400M+ active accounts, PayPal helps you reach more customers and boost sales.
POWER AOV WITH PAY LATER - Offer Pay Later throughout the shopping journey and experience higher average order value. Customers pay over time. You get paid up front.
REACH YOUNGER VENMO SHOPPERS - Connect with 95M active Venmo accounts to drive sales, with a payment method Gen Z and Millennials already use and trust.
CREATE A FAST GUEST CHECKOUT - Tap into the scale and trust of PayPal’s customer network to recognize shoppers and speed up guest checkout by more than 30% with Fastlane by PayPal.
GROW ACROSS BORDERS - PayPal supports cross-border trade for international payments and transfers. Reach customers in 200+ markets. Country-specific payment methods make every global transaction feel local.
PROTECT AGAINST FRAUD - Help keep your business and transactions secure with PayPal's AI-powered fraud detection, encryption and real-time monitoring. Seller Protection helps reduce fraudulent sales on all eligible transactions.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	PayPal Payment Processing - B2C Commerce
agentic ai	#1	Not ranked
agentforce ai	#1	Not ranked
agentic	#1	Not ranked
fraud	Not ranked	#12
payment form	Not ranked	#118

6. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

PayPal Payment Processing - B2C Commerce

PayPal Complete Payments is a payment solution designed to help brands reach more customers, simplify operations, and reduce friction at checkout. With one integration, merchants can offer trusted and flexible payment options across channels and geographies. Built specifically for Salesforce B2C Commerce, this solution is designed for performance and helps ongoing scalability. CHECKOUT PERFORMANCE FEATURES - Deliver a mobile-optimized checkout designed to help keep shoppers engaged. Key features include: - Secure tokenization — PCI-compliant vaulting of shopper credentials for safer, faster repeat purchases - Localized payment logic — Customize payment methods by region or buyer type -Checkout UI flexibility — Modify buttons, messaging, and placement to match brand look and feel FRAUD MANAGEMENT Help protect transactions with PayPal’s adaptive fraud tools, built-in risk intelligence, and compliance support. Tokenization, real-time fraud detection, and dispute resolution tools help safeguard customer trust while minimizing operational risk. TECHNICAL INTEGRATION & CONFIGURATION - PayPal integrates seamlessly with Salesforce B2C Commerce through certified storefront APIs

Top keywords

payment4×2.56%
checkout3×1.92%
designed3×1.92%
fraud3×1.92%
paypal3×1.92%
b2c2×1.28%
b2c commerce2×1.28%
commerce2×1.28%

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs PayPal Payment Processing - B2C Commerce

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

1. Listing metadata

PayPal Payment Processing - B2C Commerce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or PayPal Payment Processing - B2C Commerce cheaper?

Which has better reviews, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or PayPal Payment Processing - B2C Commerce?

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or PayPal Payment Processing - B2C Commerce?

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or PayPal Payment Processing - B2C Commerce?

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