Which has better reviews, Einstein Contact Us Bot or Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool?

Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool has the higher average rating (5.0★ from 40 reviews) compared to Einstein Contact Us Bot (4.0★ from 8 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Einstein Contact Us Bot or Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool?

Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool holds the higher average rating (5.0★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Einstein Contact Us Bot or Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool?

Both apps are one-click installs from the Salesforce AppExchange. Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool has the deeper published review base (40 vs 8), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Einstein Contact Us Bot typically suits early-stage and growth-mode teams based on its published review base (8 reviews). Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool typically suits early-stage and growth-mode teams based on its published review base (40 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Einstein Contact Us Bot and Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool?

Migration support varies by app and category. Einstein Contact Us Bot and Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Einstein Contact Us Bot" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Einstein Contact Us vs Communicat-O - SMS | — Salesforce

Einstein Contact Us Bot vs Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool

Side-by-side comparison · 24 data points

Einstein Contact Us Bot

4.0·8reviews

Replace your Web2Lead and Web2Case static forms with a conversational experience, available 24/7 to create, qualify and route new Leads, answer your most common questions and if needed, create, qualify and route Cases within your contact center.

salesforcefree

Change

1. Listing metadata

Field-level data

	Einstein Contact Us Bot	Communicat-O - SMS \| WhatsApp \| Facebook Messenger Business Messaging Tool
Tagline	“Replace your Web2Lead and Web2Case static forms with a conversational experience, available 24/7 to create, qualify and route new Leads, answer your most common questions and if needed, create, qualify and route Cases within your contact center.”245 chars	“Communicat-O is a multi channel messaging tool built on Salesforce to manage communication across SMS, WhatsApp, Facebook, Telegram, WeChat, Line, Zalo, Viber & Google GMB Chat on a unified platform, easily assign conversations & get real-time analytics.”254 chars
Description	892 / 2000 chars45% used	1200 / 2000 chars60% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Salesforce	Salesforce
Developer	Salesforce Labs	Manras Technologies UK Limited

At a glance

7 metrics · auto-computed

Feature comparison between Einstein Contact Us Bot and Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool
Metric	Einstein Contact Us Bot	Communicat-O - SMS \| WhatsApp \| Facebook Messenger Business Messaging Tool
Rating	4.0 ★	★ 5.0 ★
Total reviews	8	★ 40
Free plan	★ Yes	—
Pricing	free	paid
Listed features	3	★ 9
Languages	16 supported	1 supported
Listed since	Sep 2019	Feb 2022

Listed	September 3, 2019	February 10, 2022

Last updated	—	—

2. Features

As listed by each developer

Einstein Contact Us Bot

Prospects don’t like to fill forms. Instead, deploy a “Contact us” bot to capture more Leads.
Expose your public knowledge base to answer the most common question.
Offer a 24/7 customer service experience and smartly route any request to the right employee.

Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool

Delayed response leads to customer loss. So, Communicat-O brings together messages across all platforms like WhatsApp, WeChat, Facebook, Telegram, Zalo, Line, Viber & many more to a unified inbox to ensure you do not miss out on a single Customer/message.
Communicat-O lets you send bulk messages to customers on their preferred platforms effortlessly. It helps to track performance with indepth reports, also helps in analyzing trends & to optimize campaigns in real time for better engagement.
Communicat-O enables seamless, lag-free communication with zero downtime. Effortlessly integrate with SMS, WhatsApp, WeChat, Facebook, Instagram, Telegram, Line, Viber, Zalo, Intercom and GMB chat for efficient, uninterrupted messaging across channels.
CommunicatO revolutionizes business communication with seamless WhatsApp integration. It helps centralize interactions and boost efficiency. Hence, simplifying workflows, ensuring exceptional experiences, & unlocking growth opportunities.
Simplify your business communication with Communicat-O's SMS integration. You can streamline your workflow and provide a unified customer experience. No more bouncing between different channels—Communicat-O consolidates all.
Simplify communication management with seamless Telegram integration by Communicat-O. You can consolidate all your interactions. Stay connected with your customers, respond promptly, and never miss a message again.
Effortlessly manage Instagram interactions with CommunicatO. You can consolidate all your conversations, respond efficiently, and nurture customer relationships. Simplify social media management and unlock Instagram's communication potential.
Try Communicat-O's seamless integration with Facebook Messenger. You can manage your Facebook Messenger interactions alongside other communication channels, all from one centralized platform.
Effortless Communication with Line & Communicat-O! Simplify interactions, stay connected, and never miss a message. Respond instantly and manage all customer chats in one place - seamless, efficient, and hassle-free this simple salesforce integration!

4. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Einstein Contact Us Bot	Communicat-O - SMS \| WhatsApp \| Facebook Messenger Business Messaging Tool
qualified	#4	Not ranked
for seamless	Not ranked	#4
seamless	Not ranked	#4
contact form	#5	Not ranked
route	#6	Not ranked

5. App details

Long-form description · keyword frequency

Einstein Contact Us Bot

Replace your Web2Lead sand Web2Case static forms with a conversational experience, available 24/7 to create, qualify and route new Leads, answer your most common questions and if needed, create, qualify and route Cases within your contact center. “Contact Us“ Bot is a package which fully configures Einstein Bots to turn static web forms into conversations. Deploy an engaging experience on your website with our embedded chat widget, or on your community with a couple of clicks. In order to install this package, please follow these steps: 1. Check the Installation prerequisite: https://salesforce.quip.com/eWRVAABKItz6 2. Install the package * For this unmanaged package, please be sure to install for all users 3. Check the Post Installation Setup: https://salesforce.quip.com/iBvKAKdeySfX This app is part of the Force™ Collection. You can see it here: https://sforce.co/33fkLT7

Top keywords

package4×2.84%
https3×2.13%
install3×2.13%
check2×1.42%
com2×1.42%
contact2×1.42%
experience2×1.42%
forms2×1.42%
https salesforce2×1.42%
https salesforce quip2×1.42%
installation2×1.42%
package please2×1.42%

Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool

Communicat-O is a powerful multi-channel messaging solution that integrates seamlessly with Salesforce and brings together all communications across social media platforms like WhatsApp, Facebook, SMS, Telegram, Viber, Zalo, Line, Intercom and Google My Business chat into a single interface, making it easier for the companies to respond & keep track of all their previous interactions across all platforms at once place. This all-in-one interface enhances customer engagement, streamlines team collaboration, and ensures no customer interaction is missed. Businesses can efficiently manage conversations, assign chats to the right team members, and handle multiple conversations simultaneously with the multi-chat window feature. With AI-powered responses, bulk messaging, and real-time analytics, Communicat-O helps businesses optimize customer communication and drive better results. The shared inbox boosts productivity, while the mobile-ready solution allows seamless communication on the go. With additional features like pre-configured chatbot responses, automated templates, taggable conversations, & its exceptional quality of being the only seamless mobile-ready solution in the market.

Top keywords

conversations3×1.94%
customer3×1.94%
businesses2×1.29%
communicat-o2×1.29%
communication2×1.29%
interface2×1.29%
messaging2×1.29%

Einstein Contact Us Bot vs Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool

Einstein Contact Us Bot

1. Listing metadata

Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool

At a glance

AppRanks verdict

2. Features

3. Categories & rankings

4. Search rankings

5. App details

Frequently asked

Is Einstein Contact Us Bot or Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool cheaper?

Which has better reviews, Einstein Contact Us Bot or Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool?

Should I choose Einstein Contact Us Bot or Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool?

Which is faster to set up, Einstein Contact Us Bot or Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Einstein Contact Us Bot and Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool?