Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics
Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.
Top keywords
- salesforce6×3.80%
- talkdesk6×3.80%
- data4×2.53%
- integrates3×1.90%
- outbound3×1.90%
- agent2×1.27%
- data sync2×1.27%
- ensure2×1.27%
- proactive2×1.27%
- reduction2×1.27%
- routing2×1.27%
- seamlessly2×1.27%
Pharos - Observability, Exception, Error, Stack trace monitoring for DevOps
Pharos is the only observability tool for Salesforce that takes the guesswork out of error resolution and keeps your org running smoothly. More than just a logging tool, Pharos identifies, traces, and monitors every error across your entire Salesforce stack, giving you a comprehensive and precise view of what's broken, what's slow, and what needs to be fixed. Built using time-proven observability strategies, Pharos provides rich implementations of logs, metrics, monitoring, alerts, and visualization, giving you an actionable view into all issues in your Salesforce org. No need to sift through heaps of exception emails and hundreds of logs, or waste time chasing users to recreate errors. Pharos automatically tracks errors in flows, apex code, triggers, lwc, batch processes, and managed packages. Whether you’re a large enterprise grappling with a complex environment, or a small nonprofit with limited staff, Pharos is the missing piece your Salesforce environment needs to run predictably and issue-free, giving your team time back to focus on innovation, and giving your users a trouble-free experience that will boost adoption rates.
Top keywords
- pharos5×2.86%
- giving4×2.29%
- salesforce4×2.29%
- environment2×1.14%
- error2×1.14%
- errors2×1.14%
- logs2×1.14%
- observability2×