Reputation Studio by 1440 | Customer Ratings and Reviews, Q&A, Social Comments
Customer feedback is everywhere—but managing reviews, Q&A, ratings, and social comments across multiple channels doesn't have to be. Reputation Studio centralizes product reviews, location reviews, app reviews, and customer questions from 50+ channels directly inside Salesforce Service Cloud, giving teams a single workspace to monitor, respond, automate, and report. With Agentforce, AI-powered response recommendations, intelligent routing, approval workflows, customizable dashboards, and Voice of Customer analytics help brands respond faster while maintaining consistent, on-brand customer experiences. Every review and response is synchronized with Salesforce for case management, reporting, automation, and actionable customer insights. Trusted by enterprise brands across retail, CPG, travel, and hospitality, Reputation Studio helps organizations reduce response times, increase review volume by 12%, improve average ratings by 0.12 stars, and save 50+ agent hours per month—turning customer feedback into better products, better service, and stronger brand reputation.
Top keywords
- customer6×4.23%
- reviews4×2.82%
- reputation3×2.11%
- response3×2.11%
- 122×1.41%
- 502×1.41%
- better2×1.41%
- brands2×1.41%
- channels2×1.41%
- customer feedback2×1.41%
- feedback2×1.41%
- ratings2×1.41%
Heymarket Business SMS and Text Messaging with Customers
More Powerful Heymarket Features: Essentials -New or existing phone numbers -One-click domain setup -SMS, email, MMS support -Bring your own landline number or from any carrier -Call forwarding -Unlimited contacts -AI-assisted text messaging and email Outbound Communication -Templates -List broadcasts -Campaigns -Outreach reports -List segmentation -Automations Surveys, Reports, and Analytics -CSAT surveys -Track both email and texting on the message object for Salesforce reports -Message volume reports -Team productivity reports -Customer sentiment reports Security and Compliance -SAML-based SSO -Hide PII -Custom user roles and permissions -SSL security -Opt-in management -SOC 2 Type 2 compliant -HIPAA compliant Heymarket's customers report a 78.4% faster Time to Go Live and 61% faster Estimated ROI compared to other solutions in our category (source: G2). Heymarket's Ratings in Conversational Customer Engagement category: 94% rating for Ease of Use 96% rating for Seamless Escalation 98% rating for Multipurpose Engagement 98% rating for Simultaneous Multichannel
Top keywords
- reports6×4.03%
- rating4×2.68%
- email3×2.01%
- -list2×1.34%
- 982×1.34%
- 98 rating2×1.34%
- category2×1.34%
- compliant2×1.34%
