Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics
Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.
Top keywords
- salesforce6×3.80%
- talkdesk6×3.80%
- data4×2.53%
- integrates3×1.90%
- outbound3×1.90%
- agent2×1.27%
- data sync2×1.27%
- ensure2×1.27%
- proactive2×1.27%
- reduction2×1.27%
- routing2×1.27%
- seamlessly2×1.27%
Metazoa Monarch - Relational Data Migration
Monarch helps admins and developers complete complex data migrations that simple loaders cannot handle. BUILD DATASETS • Extract connected parent and child records from a source org with filters. Features include field selection, record limits, templates, size estimates, and Bulk API processing. MIGRATE DATASETS • Load those records into a destination org while preserving relationships, matching records with IDs, External IDs, standard fields, and Virtual IDs, preventing duplicates, and supporting upsert, delete, retry, serial, and parallel modes. MANAGE DATASETS • Prepare data before the move with CSV and XML import, dataset comparison, object overview, field and value remapping, external ID creation, range cutting, dataset sharing, and missing record analysis. Monarch is built for sandbox seeding, test data refresh, backup, archive, disaster recovery, org splits, org clones, org mergers, CPQ moves, FSL data, and large org transformation projects. Sensitive values can be scrambled, transformed, or remapped. Automation can be deactivated during migration and safely restored. Error logs, retry datasets, and AI troubleshooting help teams fix data problems at scale.
Top keywords
- org6×3.64%
- data5×3.03%
- datasets4×2.42%
- ids3×1.82%
- records3×1.82%
- dataset2×1.21%
- external2×1.21%
- field2×1.21%
