Should I choose 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or ID-Pal - Identity Verification. Made Simple.?

ID-Pal - Identity Verification. Made Simple. holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or ID-Pal - Identity Verification. Made Simple.?

Both apps are one-click installs from the Salesforce AppExchange. 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce has the deeper published review base (1,280 vs 4), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce typically suits early-stage and growth-mode teams based on its published review base (1,280 reviews). ID-Pal - Identity Verification. Made Simple. typically suits early-stage and growth-mode teams based on its published review base (4 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce and ID-Pal - Identity Verification. Made Simple.?

Migration support varies by app and category. 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce and ID-Pal - Identity Verification. Made Simple. both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from ID-Pal - Identity Verification. Made Simple." in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

360 SMS App for vs ID-Pal - Identity — Salesforce

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce vs ID-Pal - Identity Verification. Made Simple.

Side-by-side comparison · 24 data points

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

4.9·1.3kreviews

Salesforce-native 360 SMS app to send and receive SMS, MMS, RCS, text messages, bulk SMS and WhatsApp, Voice, CTI and Telephony. Automate texting, chat, AI chatbots, appointment reminders and drip campaigns with Salesforce Flow to improve response rates.

salesforcepaid

Change

1. Listing metadata

Field-level data

	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce	ID-Pal - Identity Verification. Made Simple.
Tagline	“Salesforce-native 360 SMS app to send and receive SMS, MMS, RCS, text messages, bulk SMS and WhatsApp, Voice, CTI and Telephony. Automate texting, chat, AI chatbots, appointment reminders and drip campaigns with Salesforce Flow to improve response rates.”254 chars	“Verify customers and businesses directly within Salesforce using real-time KYC and AML screening. ID-Pal supports Agentforce-powered onboarding workflows with trusted identity and compliance automation.”202 chars
Description	1182 / 2000 chars59% used	1170 / 2000 chars59% used
Screenshots	—	—
Languages	nlenfifrde+11 more	arnlenfifr+12 more
Platforms	Salesforce	Salesforce
Developer	360 Degree Cloud Technologies Pvt. Ltd.

At a glance

8 metrics · auto-computed

Feature comparison between 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce and ID-Pal - Identity Verification. Made Simple.
Metric	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce	ID-Pal - Identity Verification. Made Simple.
Rating	4.9 ★	★ 5.0 ★
Total reviews	★ 1.3k	4
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	—
Listed features	9	9
Languages	16 supported	17 supported
Listed since	May 2016	Feb 2022

AppRanks verdict

Generated from live data on this page

The call

ID-Pal - Identity Verification. Made Simple. edges out 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce on rating (5.0★ vs 4.9★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.

Pricing

Pricing entry tiers: 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce at paid, ID-Pal - Identity Verification. Made Simple. at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce has the larger user base (1,280 reviews vs 4), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. ID-Pal - Identity Verification. Made Simple.'s smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to ID-Pal - Identity Verification. Made Simple.; mid-market and enterprise admins with specific feature requirements should evaluate both — 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce's 1,280-review base may include the workflow context that matches your specific use case better than ID-Pal - Identity Verification. Made Simple.'s broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce audit • ID-Pal - Identity Verification. Made Simple. audit

Listed	May 6, 2016	February 22, 2022

Last updated	—	—

3. Features

As listed by each developer

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

SMS, WhatsApp & Texting in Salesforce ➜ Send & receive SMS, MMS, WhatsApp, Live Chat & Web Chat from Leads, Contacts and Cases ➜ Reach customers with a 98% read rate and ~90-second response ➜ Send your first text message within 2 minutes of installation
Two-Way SMS & Texting via Salesforce Flow ➜ Automate two-way SMS text messaging for lead nurturing via Flow ➜ Trigger Inbound & Outbound SMS, Drip Campaigns and reminders ➜ Connect SMS with Calls, Voicemail, CTI and Telephony across Service Cloud
Built for Every Industry, Compliant ➜ Trusted across Healthcare, Education, Finance and more industries ➜ Compliant text messaging with TCPA, HIPAA and GDPR support ➜ Run SMS and WhatsApp securely across Sales and Service Cloud
AI Chatbots, Live Chat & Conversational AI Messaging ➜ Automate WhatsApp messaging & SMS notifications with Flow ➜ AI chatbot agents & Conversational AI deflect Service Cloud cases ➜ Break language barriers across 15+ channels: SMS, WhatsApp, WeChat
Bulk SMS, MMS & Multichannel WhatsApp Automation ➜ Run bulk SMS, MMS & Bulk Messaging for high-volume campaigns ➜ Send bulk text messages and Mass Text to campaign members via WhatsApp marketing ➜ Scale 1-on-1 SMS and chat across SMS, WhatsApp and WeChat
Native Salesforce SMS App & Flow Components ➜ 360 SMS is a 100% native Salesforce SMS App with seamless SMS integration ➜ Use native SMS components in custom Salesforce Flows ➜ Real-time engagement and text messaging, all in Salesforce
Omnichannel Messaging: WhatsApp Business, Chat & CTI ➜ Message customers on WhatsApp Business, WeChat, KakaoTalk, Viber, Zalo & Line ➜ Personalized text to Live Chat & AI-powered messaging ➜ Unify Chat, SMS & CTI with Omnichannel Conversational Messaging
Free Trial + Free support from USA-Based SMS Experts ➜ Click GET IT NOW to see SMS & WhatsApp live in Salesforce in minutes ➜ Set it up yourself or with our free USA-based SMS experts ➜ No cost, no risk — start texting from Salesforce today
Automated Appointment Reminders, Drip Campaigns & RCS Messaging ➜ Cut no-shows with automated appointment reminders by SMS and WhatsApp ➜ Build drip campaigns for lead nurturing without code ➜ Send every message over SMS, RCS, MMS or CTI from Salesforce

ID-Pal - Identity Verification. Made Simple.

NATIVE DEPLOYMENT: Deploy in minutes with a Salesforce-certified AppExchange package. Launch branded identity verification, KYC and onboarding journeys directly inside Salesforce with minimal technical effort and no external portals required.
AUTOMATE ONBOARDING: Accelerate onboarding and improve conversion rates with seamless identity verification workflows powered by biometric, document and database checks. Trigger verification automatically across Salesforce and Agentforce-driven journey
DIGITAL TRANSFORMATION: Support compliant digital onboarding with automated AML and KYC workflows, complete audit trails, and trusted identity verification signals that enable safer AI-driven customer operations inside Salesforce.
AGENTFORCE-READY IDENTITY VERIFICATION: Provide trusted identity and compliance signals to Agentforce AI agents before onboarding, customer servicing, or automated workflow actions are completed.
SINGLE SYSTEM OF RECORD: Keep customer identity, onboarding status, KYC outcomes and compliance records directly inside Salesforce for greater operational visibility and governance.

Keyword	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce	ID-Pal - Identity Verification. Made Simple.
contact	#7	#49

7. App details

Long-form description · keyword frequency

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

360 SMS turns Salesforce into a full texting platform. Send your first SMS, MMS or WhatsApp within two minutes of install — text messaging gets a 98% read rate and ~90-second response. What you can do Two-way, 1-on-1 texting on any Salesforce object Bulk SMS and mass texting at scale, even from Reports Automate SMS text messaging with Drip Campaigns and scheduled sends Appointment reminders that cut no-shows Trigger SMS and WhatsApp from Flow or Process Builder AI chatbot, SMS/email alerts, templates and phone verification Multichannel messaging SMS, MMS, CTI telephony, ringless voicemail, plus WhatsApp and WhatsApp Business — two-way global WhatsApp messaging and Live Chat from your website, all inside Salesforce. Natively built on Salesforce A 100% Native Salesforce SMS App across Sales, Service, Community, Marketing Cloud and Pardot, with omnichannel routing. Long/Short Code or bring your own number. Compliance: TCPA, GDPR, HIPAA, with opt-in/opt-out consent. Used across education, recruitment, real estate, healthcare, mortgage and nonprofits. Click GET IT NOW for a free trial — set it up yourself or with our free USA-based Salesforce and SMS consultants.

Top keywords

sms9×5.03%
salesforce6×3.35%
whatsapp5×2.79%
messaging4×2.23%
texting3×1.68%
mms2×1.12%
sms mms2×1.12%
text2×1.12%
text messaging2×1.12%
two-way2×1.12%

ID-Pal - Identity Verification. Made Simple.

Deploy AI-powered onboarding and compliance workflows within the Salesforce AgentExchange ecosystem. ID-Pal is simple to use, easy to integrate and has zero access to customer data. It's tech-first approach offers digital transformation, fraud prevention, and regulatory compliance out-of-the-box. Instantly customize and deploy same day, with minimal technical effort. ID-Pal is also a certified IDSP for digital Right to Work and Right to Rent checks. Key Features: Advanced Document Fraud Detection: artificial intelligence and machine learning perform real-time rigorous technical checks to verify an identity document is real. Liveness Detection & Facial Matching: ID-Pal confirms that the person is present, is the true owner of the document and there is no evidence of manipulation. Address Verification: Verify name and address against multiple trusted databases. Full flexibility: Fully customisable to your business needs across any jurisdiction, customer type, and channel. You will need access to the ID-Pal platform in order to install and configure the application. Please contact [email protected] for more information prior to installation.

Top keywords

id-pal5×3.05%
document3×1.83%
access2×1.22%
address2×1.22%
checks2×1.22%
compliance2×1.22%
customer2×1.22%
deploy2×1.22%

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce vs ID-Pal - Identity Verification. Made Simple.

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

1. Listing metadata

ID-Pal - Identity Verification. Made Simple.

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce · 8 changes

ID-Pal - Identity Verification. Made Simple. · 0 changes

7. App details

Frequently asked

Is 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or ID-Pal - Identity Verification. Made Simple. cheaper?

Which has better reviews, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or ID-Pal - Identity Verification. Made Simple.?

Should I choose 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or ID-Pal - Identity Verification. Made Simple.?

Which is faster to set up, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or ID-Pal - Identity Verification. Made Simple.?

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More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce and ID-Pal - Identity Verification. Made Simple.?