Side-by-side comparison · 24 data points
| Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel | Centro | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer |
With our AI-powered cloud contact center combined with Salesforce, we enable efficient management of customer interactions, increase productivity and boost sales.
| Metric | Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel | Centro: Achieve Full Control Between Slack and Salesforce |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | 10 | ★ 44 |
| Free plan | — | — |
| Pricing | paid | paid |
| Pricing tiers | 1 tier | ★ 2 tiers |
| Listed features | 6 | ★ 9 |
| Languages | 7 supported | 1 supported |
| Listed since | May 2020 | Nov 2020 |
Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel and Centro: Achieve Full Control Between Slack and Salesforce are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel at paid, Centro: Achieve Full Control Between Slack and Salesforce at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel audit • Centro: Achieve Full Control Between Slack and Salesforce audit
| Listed |
|---|
| Last updated | — | — |
|---|
| Keyword | Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel | Centro |
|---|---|---|
| keeping teams | Not ranked | #2 |
| slack | Not ranked | #2 |
| microsoft teams | Not ranked | #3 |
| agents | #7 | Not ranked |
| and ai agents | #10 | Not ranked |
No tracked changes.
Both Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel and Centro: Achieve Full Control Between Slack and Salesforce offer paid plans only. Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel starts at paid; Centro: Achieve Full Control Between Slack and Salesforce starts at paid. Compare the per-tier features in the Pricing section above before committing.
Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel (5.0★, 10 reviews) and Centro: Achieve Full Control Between Slack and Salesforce (5.0★, 44 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 5.0★. Centro: Achieve Full Control Between Slack and Salesforce does carry the larger published review base (44 vs 10). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. Centro: Achieve Full Control Between Slack and Salesforce has the deeper published review base (44 vs 10), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel typically suits early-stage and growth-mode teams based on its published review base (10 reviews). Centro: Achieve Full Control Between Slack and Salesforce typically suits early-stage and growth-mode teams based on its published review base (44 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel and Centro: Achieve Full Control Between Slack and Salesforce both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.