Which has better reviews, Salesforce Case Deflection Reporting Package for Lightning Communities or Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool?

Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool has the higher average rating (5.0★ from 40 reviews) compared to Salesforce Case Deflection Reporting Package for Lightning Communities (2.6★ from 17 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Salesforce Case Deflection Reporting Package for Lightning Communities or Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool?

Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool holds the higher average rating (5.0★ vs 2.6★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Salesforce Case Deflection Reporting Package for Lightning Communities or Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool?

Both apps are one-click installs from the Salesforce AppExchange. Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool has the deeper published review base (40 vs 17), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Salesforce Case Deflection Reporting Package for Lightning Communities typically suits early-stage and growth-mode teams based on its published review base (17 reviews). Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool typically suits early-stage and growth-mode teams based on its published review base (40 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Salesforce Case Deflection Reporting Package for Lightning Communities and Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool?

Migration support varies by app and category. Salesforce Case Deflection Reporting Package for Lightning Communities and Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Salesforce Case Deflection Reporting Package for Lightning Communities" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Salesforce Case vs Communicat-O - SMS | — Salesforce

Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool vs Salesforce Case Deflection Reporting Package for Lightning Communities

Side-by-side comparison · 24 data points

Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool

5.0·40reviews

Communicat-O is a multi channel messaging tool built on Salesforce to manage communication across SMS, WhatsApp, Facebook, Telegram, WeChat, Line, Zalo, Viber & Google GMB Chat on a unified platform, easily assign conversations & get real-time analytics.

salesforcepaid

1. Listing metadata

Field-level data

	Salesforce Case Deflection Reporting Package for Lightning Communities	Communicat-O - SMS \| WhatsApp \| Facebook Messenger Business Messaging Tool
Tagline	“Get insight into how well the Contact Support Form and Case Deflection components actually deflect cases from being created in your Lightning sites and communities. Note: Deflections by guest users aren't currently included. Check back for updates!”249 chars	“Communicat-O is a multi channel messaging tool built on Salesforce to manage communication across SMS, WhatsApp, Facebook, Telegram, WeChat, Line, Zalo, Viber & Google GMB Chat on a unified platform, easily assign conversations & get real-time analytics.”254 chars
Description	639 / 2000 chars32% used	1200 / 2000 chars60% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	Salesforce Labs	Manras Technologies UK Limited

At a glance

7 metrics · auto-computed

Feature comparison between Salesforce Case Deflection Reporting Package for Lightning Communities and Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool
Metric	Salesforce Case Deflection Reporting Package for Lightning Communities	Communicat-O - SMS \| WhatsApp \| Facebook Messenger Business Messaging Tool
Rating	2.6 ★	★ 5.0 ★
Total reviews	17	★ 40
Free plan	★ Yes	—
Pricing	free	paid
Listed features	1	★ 9
Languages	1 supported	1 supported
Listed since	Jun 2018	Feb 2022

Listed	June 27, 2018	February 10, 2022

Last updated	—	—

2. Features

As listed by each developer

Salesforce Case Deflection Reporting Package for Lightning Communities

Using the Case Deflection Reporting package, get real-time metrics on potential and confirmed case deflections, the most helpful articles and discussions, and the least helpful articles and discussions.

Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool

Delayed response leads to customer loss. So, Communicat-O brings together messages across all platforms like WhatsApp, WeChat, Facebook, Telegram, Zalo, Line, Viber & many more to a unified inbox to ensure you do not miss out on a single Customer/message.
Communicat-O lets you send bulk messages to customers on their preferred platforms effortlessly. It helps to track performance with indepth reports, also helps in analyzing trends & to optimize campaigns in real time for better engagement.
Communicat-O enables seamless, lag-free communication with zero downtime. Effortlessly integrate with SMS, WhatsApp, WeChat, Facebook, Instagram, Telegram, Line, Viber, Zalo, Intercom and GMB chat for efficient, uninterrupted messaging across channels.
CommunicatO revolutionizes business communication with seamless WhatsApp integration. It helps centralize interactions and boost efficiency. Hence, simplifying workflows, ensuring exceptional experiences, & unlocking growth opportunities.
Simplify your business communication with Communicat-O's SMS integration. You can streamline your workflow and provide a unified customer experience. No more bouncing between different channels—Communicat-O consolidates all.
Simplify communication management with seamless Telegram integration by Communicat-O. You can consolidate all your interactions. Stay connected with your customers, respond promptly, and never miss a message again.
Effortlessly manage Instagram interactions with CommunicatO. You can consolidate all your conversations, respond efficiently, and nurture customer relationships. Simplify social media management and unlock Instagram's communication potential.
Try Communicat-O's seamless integration with Facebook Messenger. You can manage your Facebook Messenger interactions alongside other communication channels, all from one centralized platform.
Effortless Communication with Line & Communicat-O! Simplify interactions, stay connected, and never miss a message. Respond instantly and manage all customer chats in one place - seamless, efficient, and hassle-free this simple salesforce integration!

4. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Salesforce Case Deflection Reporting Package for Lightning Communities	Communicat-O - SMS \| WhatsApp \| Facebook Messenger Business Messaging Tool
for seamless	Not ranked	#4
seamless	Not ranked	#5
case data install	#6	Not ranked
your case data	#8	Not ranked
article	#12	Not ranked

5. App details

Long-form description · keyword frequency

Salesforce Case Deflection Reporting Package for Lightning Communities

When you install the Salesforce Case Deflection Reporting Package for Lightning Communities, a Community Case Deflection Metrics Dashboard is added to your org. The dashboard contains the list of reports below. You need to be using the Case Deflection Component in your Communities to generate the data for the reports. - Discussions with the Most Deflections - Articles with Unsuccessful Deflections - Discussions w/ Unsuccessful Deflections - Overall Case Deflection - Articles with the Most Deflections - Discussions with Potential Deflections - Most Helpful Articles - Most Helpful Discussions - Articles with Potential Deflections

Top keywords

deflections6×6.38%
articles4×4.26%
case4×4.26%
case deflection4×4.26%
deflection4×4.26%
discussions4×4.26%
communities2×2.13%
dashboard2×2.13%
deflections - discussions2×2.13%
helpful2×2.13%
potential2×2.13%
potential deflections2×2.13%

Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool

Communicat-O is a powerful multi-channel messaging solution that integrates seamlessly with Salesforce and brings together all communications across social media platforms like WhatsApp, Facebook, SMS, Telegram, Viber, Zalo, Line, Intercom and Google My Business chat into a single interface, making it easier for the companies to respond & keep track of all their previous interactions across all platforms at once place. This all-in-one interface enhances customer engagement, streamlines team collaboration, and ensures no customer interaction is missed. Businesses can efficiently manage conversations, assign chats to the right team members, and handle multiple conversations simultaneously with the multi-chat window feature. With AI-powered responses, bulk messaging, and real-time analytics, Communicat-O helps businesses optimize customer communication and drive better results. The shared inbox boosts productivity, while the mobile-ready solution allows seamless communication on the go. With additional features like pre-configured chatbot responses, automated templates, taggable conversations, & its exceptional quality of being the only seamless mobile-ready solution in the market.

Top keywords

conversations3×1.94%
customer3×1.94%
businesses2×1.29%
communicat-o2×1.29%
communication2×1.29%
interface2×1.29%
messaging2×1.29%

Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool vs Salesforce Case Deflection Reporting Package for Lightning Communities

Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool

1. Listing metadata

Salesforce Case Deflection Reporting Package for Lightning Communities

At a glance

AppRanks verdict

2. Features

3. Categories & rankings

4. Search rankings

5. App details

Frequently asked

Is Salesforce Case Deflection Reporting Package for Lightning Communities or Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool cheaper?

Which has better reviews, Salesforce Case Deflection Reporting Package for Lightning Communities or Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool?

Should I choose Salesforce Case Deflection Reporting Package for Lightning Communities or Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool?

Which is faster to set up, Salesforce Case Deflection Reporting Package for Lightning Communities or Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Salesforce Case Deflection Reporting Package for Lightning Communities and Communicat-O - SMS | WhatsApp | Facebook Messenger Business Messaging Tool?