Is Salesforce Case Deflection Reporting Package for Lightning Communities or Centro: Achieve Full Control Between Slack and Salesforce cheaper?

Salesforce Case Deflection Reporting Package for Lightning Communities is the cheaper option — it offers a free plan (free). Centro: Achieve Full Control Between Slack and Salesforce starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Should I choose Salesforce Case Deflection Reporting Package for Lightning Communities or Centro: Achieve Full Control Between Slack and Salesforce?

Centro: Achieve Full Control Between Slack and Salesforce holds the higher average rating (5.0★ vs 2.6★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Salesforce Case Deflection Reporting Package for Lightning Communities or Centro: Achieve Full Control Between Slack and Salesforce?

Both apps are one-click installs from the Salesforce AppExchange. Centro: Achieve Full Control Between Slack and Salesforce has the deeper published review base (44 vs 17), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Salesforce Case Deflection Reporting Package for Lightning Communities typically suits early-stage and growth-mode teams based on its published review base (17 reviews). Centro: Achieve Full Control Between Slack and Salesforce typically suits early-stage and growth-mode teams based on its published review base (44 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Salesforce Case Deflection Reporting Package for Lightning Communities and Centro: Achieve Full Control Between Slack and Salesforce?

Migration support varies by app and category. Salesforce Case Deflection Reporting Package for Lightning Communities and Centro: Achieve Full Control Between Slack and Salesforce both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Salesforce Case Deflection Reporting Package for Lightning Communities" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Salesforce Case vs Centro: Achieve Full — Salesforce

Salesforce Case Deflection Reporting Package for Lightning Communities vs Centro

Side-by-side comparison · 24 data points

Salesforce Case Deflection Reporting Package for Lightning Communities

2.6·17reviews

Get insight into how well the Contact Support Form and Case Deflection components actually deflect cases from being created in your Lightning sites and communities. Note: Deflections by guest users aren't currently included. Check back for updates!

salesforcefree

Change

1. Listing metadata

Field-level data

	Salesforce Case Deflection Reporting Package for Lightning Communities	Centro
Tagline	“Get insight into how well the Contact Support Form and Case Deflection components actually deflect cases from being created in your Lightning sites and communities. Note: Deflections by guest users aren't currently included. Check back for updates!”249 chars	“The top-rated Slack, Microsoft Teams, and Salesforce integration on the AppExchange. An integration that works, and a customer-first support model to help you along the way. MS Teams and Slack Customers love our world-class support and pragmatic approach!”255 chars
Description	639 / 2000 chars32% used	1197 / 2000 chars60% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	Salesforce Labs	Centro LLC
Listed

At a glance

8 metrics · auto-computed

Feature comparison between Salesforce Case Deflection Reporting Package for Lightning Communities and Centro: Achieve Full Control Between Slack and Salesforce
Metric	Salesforce Case Deflection Reporting Package for Lightning Communities	Centro: Achieve Full Control Between Slack and Salesforce
Rating	2.6 ★	★ 5.0 ★
Total reviews	17	★ 44
Free plan	★ Yes	—
Pricing	free	paid
Pricing tiers	—	2 tiers
Listed features	1	★ 9
Languages	1 supported	1 supported
Listed since	Jun 2018	Nov 2020

Last updated	—	—

3. Features

As listed by each developer

Salesforce Case Deflection Reporting Package for Lightning Communities

Using the Case Deflection Reporting package, get real-time metrics on potential and confirmed case deflections, the most helpful articles and discussions, and the least helpful articles and discussions.

Centro

View every Slack or Microsoft Teams channel connected to a Salesforce record in one place. Create channels for important customer conversations, surface them in Salesforce with Centro Linked Records, and save hours spent catching up.
Bring Salesforce records into Slack or Microsoft Teams so your team can act in seconds. Build custom notifications with Flow, or let users create their own with Centro Nudges. Notify, respond, and move work forward faster.
Keep Salesforce updated from wherever conversations happen. Create cases or tasks from Slack and Microsoft Teams messages using custom forms, automatically deflect common requests, and streamline even more workflows.
Agentforce for Teams: Access Agentforce directly in Microsoft Teams. Get trusted answers, ask follow-up questions, receive proactive alerts, and update Salesforce records using natural language.
Swarming for Teams: Create Salesforce case swarms in Microsoft Teams with one click. Collaborate, edit records, track updates, and resolve customer issues faster without duplicating work.
Salesforce Channels for Teams: Connect Microsoft Teams chats and channels to any Salesforce record. Collaborate in context, add participants, edit records, and associate shared files with the right opportunity or case.
Support Customers in Slack Connect: Let customers create and manage Salesforce cases from Slack Connect. Route requests, sync messages and status updates, support agent replies, and share surveys—all within the conversation.
Embedded Slack in Experience Cloud: Embed record-linked Slack conversations in Experience Cloud. Users can message and @mention teammates from Salesforce while keeping discussions synchronized across Slack and the customer experience.
Centro Broadcasts lets you send bulk messages to customers, partners, vendors, or internal teams through Slack Connect or Microsoft Teams. Get notified about responses and track every engagement in one place.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Salesforce Case Deflection Reporting Package for Lightning Communities	Centro
slack	Not ranked	#2
microsoft teams	Not ranked	#3
keeping teams	Not ranked	#3
case data install	#6	Not ranked
your case data	#8	Not ranked

7. App details

Long-form description · keyword frequency

Salesforce Case Deflection Reporting Package for Lightning Communities

When you install the Salesforce Case Deflection Reporting Package for Lightning Communities, a Community Case Deflection Metrics Dashboard is added to your org. The dashboard contains the list of reports below. You need to be using the Case Deflection Component in your Communities to generate the data for the reports. - Discussions with the Most Deflections - Articles with Unsuccessful Deflections - Discussions w/ Unsuccessful Deflections - Overall Case Deflection - Articles with the Most Deflections - Discussions with Potential Deflections - Most Helpful Articles - Most Helpful Discussions - Articles with Potential Deflections

Top keywords

deflections6×6.38%
articles4×4.26%
case4×4.26%
case deflection4×4.26%
deflection4×4.26%
discussions4×4.26%
communities2×2.13%
dashboard2×2.13%
deflections - discussions2×2.13%
helpful2×2.13%
potential2×2.13%
potential deflections2×2.13%

Centro

Surround your customer with the team with data and actions. This is the Salesforce, Slack, and Microsoft Teams integration you've been waiting for. Centro saves you hours, increases customer satisfaction, and gives comfort that everything is tied to Salesforce. Keep everything Centro-lized. 🔗 Linked Salesforce records to discover, organize, and engage Slack or MS Teams inside Salesforce. 🧙 Smart channel summary. Spend less time reading and more time engaging. ✨ Agentforce Agents in MS Teams! 🦾 Automate anything in Slack and MS Teams. Create and manage Channels and Chats using Salesforce Flow and our workplace chat triggers 📝 Create Salesforce Forms in Slack or MS Teams, leveraging a shared Salesforce connection. Let anyone in Slack Connect log a Case, for example 😬 Replace Chatter with Slack or MSTeams, embedded in any Salesforce record. A mini-chat client inside of Salesforce! ☁️ We are 100% focused on the Salesforce, Slack, and Microsoft Teams platforms Centro is a truly native UI and workflow experience inside Salesforce, Slack, and Microsoft Teams. One horizontal app to manage. Build out any use case you can imagine, get started today with a 14-day free trial!

Top keywords

salesforce11×6.08%
slack8×4.42%
teams7×3.87%
ms4×2.21%
ms teams4×2.21%
inside3×1.66%
microsoft3×1.66%
microsoft teams3×1.66%

Salesforce Case Deflection Reporting Package for Lightning Communities vs Centro

Salesforce Case Deflection Reporting Package for Lightning Communities

1. Listing metadata

Centro

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Salesforce Case Deflection Reporting Package for Lightning Communities · 0 changes

Centro · 1 changes

7. App details

Frequently asked

Is Salesforce Case Deflection Reporting Package for Lightning Communities or Centro: Achieve Full Control Between Slack and Salesforce cheaper?

Which has better reviews, Salesforce Case Deflection Reporting Package for Lightning Communities or Centro: Achieve Full Control Between Slack and Salesforce?

Should I choose Salesforce Case Deflection Reporting Package for Lightning Communities or Centro: Achieve Full Control Between Slack and Salesforce?

Which is faster to set up, Salesforce Case Deflection Reporting Package for Lightning Communities or Centro: Achieve Full Control Between Slack and Salesforce?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Salesforce Case Deflection Reporting Package for Lightning Communities and Centro: Achieve Full Control Between Slack and Salesforce?