Which has better reviews, Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or Dialpad for Salesforce: Call, message, meet, and support—on one Ai-powered app?

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice has the higher average rating (5.0★ from 32 reviews) compared to Dialpad for Salesforce: Call, message, meet, and support—on one Ai-powered app (3.9★ from 97 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or Dialpad for Salesforce: Call, message, meet, and support—on one Ai-powered app?

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice holds the higher average rating (5.0★ vs 3.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or Dialpad for Salesforce: Call, message, meet, and support—on one Ai-powered app?

Both apps are one-click installs from the Salesforce AppExchange. Dialpad for Salesforce: Call, message, meet, and support—on one Ai-powered app has the deeper published review base (97 vs 32), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice typically suits early-stage and growth-mode teams based on its published review base (32 reviews). Dialpad for Salesforce: Call, message, meet, and support—on one Ai-powered app typically suits early-stage and growth-mode teams based on its published review base (97 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice and Dialpad for Salesforce: Call, message, meet, and support—on one Ai-powered app?

Migration support varies by app and category. Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice and Dialpad for Salesforce: Call, message, meet, and support—on one Ai-powered app both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Girik SMS & CTI vs Dialpad for — Salesforce

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice vs Dialpad for Salesforce

Side-by-side comparison · 24 data points

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

5.0·32reviews

Boost sales and service with 100% Salesforce Native CTI. Make and receive calls inside Salesforce, access real-time transcripts, get AI-driven suggestions, and leverage an AI Calling Agent for lead qualification, follow-ups, and multilingual support.

salesforcepaid

1. Listing metadata

Field-level data

	Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center \| AI Voice	Dialpad for Salesforce
Tagline	“Boost sales and service with 100% Salesforce Native CTI. Make and receive calls inside Salesforce, access real-time transcripts, get AI-driven suggestions, and leverage an AI Calling Agent for lead qualification, follow-ups, and multilingual support.”250 chars	“Dialpad for Salesforce brings Ai-powered workflows, powerful native calling, and real-time customer intelligence to Salesforce so your team can focus on driving more sales and improving customer satisfaction.”208 chars
Description	1084 / 2000 chars54% used	1161 / 2000 chars58% used
Screenshots	—	—
Languages	en	enja
Platforms	Salesforce	Salesforce
Developer	Girikon AI	Dialpad
Listed

At a glance

8 metrics · auto-computed

Feature comparison between Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice and Dialpad for Salesforce: Call, message, meet, and support—on one Ai-powered app
Metric	Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center \| AI Voice	Dialpad for Salesforce: Call, message, meet, and support—on one Ai-powered app
Rating	★ 5.0 ★	3.9 ★
Total reviews	32	★ 97
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 3 tiers	1 tier
Listed features	★ 9	3
Languages	1 supported	2 supported
Listed since	Jan 2025	Apr 2017

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Dialpad for Salesforce: Call, message, meet, and support—on one Ai-powered app's 3.9★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice at paid, Dialpad for Salesforce: Call, message, meet, and support—on one Ai-powered app at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice; mid-market and enterprise admins with specific feature requirements should evaluate both — Dialpad for Salesforce: Call, message, meet, and support—on one Ai-powered app's 97-review base may include the workflow context that matches your specific use case better than Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice audit • Dialpad for Salesforce: Call, message, meet, and support—on one Ai-powered app audit

Last updated	—	—

3. Features

As listed by each developer

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

AI HUMAN-LIKE CALLING - Engage customers with AI-powered CTI telephony that delivers natural, human-like conversations. Automate outreach, qualify leads faster, and increase connection rates directly from Salesforce.
AI TRANSCRIPT & SENTIMENT - Generate real-time call transcripts, minutes, and sentiment analysis within Salesforce. Improve compliance, speed up reviews, and enable precise follow-ups with CTI-driven automation.
AI ACTIONS & AUTOMATION - Boost productivity with AI insights in CTI. Automatically create cases, schedule follow-ups, and recommend next-best actions based on customer intent and live conversation analysis.
SALESFORCE-NATIVE CTI - Enjoy seamless CTI integration built 100% on Salesforce. Eliminate third-party tools, reduce maintenance, and ensure secure, reliable telephony performance for every team.
CLICK-TO-DIAL TELEPHONY - Initiate calls instantly with click-to-dial CTI from any Salesforce record. Streamline telephony workflows, cut down on manual steps, and give agents more time for meaningful conversations.
REAL-TIME INSIGHTS - Leverage CTI with telephony intelligence to access customer history and profiles during calls. Empower agents with real-time context for personalized, effective customer interactions.
AUTOMATIC CALL LOGGING - Save time with CTI-based auto logging of call duration, notes, and outcomes inside Salesforce. Ensure all telephony interactions are tracked, compliant, and ready for future reference.
CUSTOM CALL ROUTING - Enhance call handling with customizable CTI call routing. Direct calls to the right agent or team based on business rules, ensuring faster response times and improved customer satisfaction.
ANALYTICS & REPORTING - Gain visibility with CTI telephony analytics. Track call volumes, measure performance, identify trends, and make smarter, data-driven decisions to strengthen customer service.

Dialpad for Salesforce

Powerful Ai built into everything— for the best CX: By enabling the Dialpad Everywhere Widget in Salesforce, you can access powerful Ai tools to reduce agent friction and create the best customer experiences.
Close deals faster, from anywhere: Our Ai assistant connects sellers to the right information in real time, and delivers objection handling, live recommendations, scripts from anywhere in the world with a mobile-first, cloud-based integration.
No app switching needed: Dialpad autologs calls, transcripts, and notes in Salesforce so you don’t have to.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center \| AI Voice	Dialpad for Salesforce
cti telephony	#3	Not ranked
call logging	#3	Not ranked
sales cloud service	Not ranked	#8
telephony	#9	Not ranked
powered	Not ranked	#11

7. App details

Long-form description · keyword frequency

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

GIRIKCTI — SALESFORCE NATIVE CTI & TELEPHONY GirikCTI is a 100% Salesforce-native CTI and telephony solution. It embeds voice and AI inside Salesforce. No external connectors. Ideal for sales and service teams. BUSINESS BENEFITS - Boost agent productivity with click-to-dial, integrated softphone, and unified UI. - Qualify leads automatically with the AI Calling Agent and automate follow-ups. - Improve CX with real-time transcripts, sentiment analysis, and AI call summaries. - Provide real-time actionable suggestions to agents during calls. - Reduce TCO and security risk. Data stays inside Salesforce. TECHNICAL HIGHLIGHTS - Integrated softphone, multi-line support, IVR, and bulk dialing. - Real-time transcription, AI call analysis, and agent recommendations. - Auto case and task creation using native Flows and Apex. - Call recording, call disposition, barge, whisper, and live monitoring. - Multilingual support and scalable architecture on Salesforce cloud. Deploy fast with a no-code setup. 24/7 support included. Drive more leads and close more deals with GirikCTI.

Top keywords

ai4×2.58%
call4×2.58%
salesforce4×2.58%
agent3×1.94%
girikcti3×1.94%
real-time3×1.94%
support3×1.94%
ai call2×1.29%
analysis2×1.29%
cti2×1.29%
inside2×1.29%
inside salesforce2×1.29%

Dialpad for Salesforce

Optimized for both Sales Cloud and Service Cloud, Dialpad brings Ai-powered workflows, powerful native calling, and real-time customer intelligence to Salesforce so your team can focus on driving more sales and improving customer satisfaction. BUILT-IN AI ACROSS EVERYTHING Dialpad Ai enables real-time data capture, transcription, and sentiment analysis to create a company-specific data set that empowers agents, drives sales revenue and improves customer service performance. BEAUTIFULLY DESIGNED WITH ROBUST CAPABILITIES • Unify communications with click-to-call • Easily log and track call notes • Real-time transcription and coaching with Dialpad Ai • Screen pops with instant visibility into customer history • Post-call summaries and recordings • Individual and group texting support • Automatically analyze interactions THE FREEDOM TO WORK FROM ANYWHERE Allow teams to make calls directly from Salesforce, seamlessly switch calls to their mobile phones, take notes, view all customer insights, and record calls on the go. Dialpad for Salesforce is only available to our Pro and Enterprise customers. Contact [email protected] for more information.

Top keywords

customer5×3.14%
dialpad5×3.14%
sales4×2.52%
ai3×1.89%
calls3×1.89%
real-time3×1.89%
salesforce3×1.89%
cloud2×1.26%

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice vs Dialpad for Salesforce

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

1. Listing metadata

Dialpad for Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice · 0 changes

Dialpad for Salesforce · 1 changes

7. App details

Frequently asked

Is Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or Dialpad for Salesforce: Call, message, meet, and support—on one Ai-powered app cheaper?

Which has better reviews, Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or Dialpad for Salesforce: Call, message, meet, and support—on one Ai-powered app?

Should I choose Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or Dialpad for Salesforce: Call, message, meet, and support—on one Ai-powered app?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice or Dialpad for Salesforce: Call, message, meet, and support—on one Ai-powered app?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice and Dialpad for Salesforce: Call, message, meet, and support—on one Ai-powered app?