Which works better for small vs large Salesforce AppExchange admins?

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice typically suits early-stage and growth-mode teams based on its published review base (211 reviews). MAFAILI - Google Drive Files in Salesforce typically suits early-stage and growth-mode teams based on its published review base (25 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Natterbox | vs MAFAILI - Google — Salesforce

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice vs MAFAILI - Google Drive Files in Salesforce

Side-by-side comparison · 24 data points

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice

4.8·211reviews

Natterbox is a Salesforce-native, AI-powered contact center platform. Deliver seamless conversations across voice, SMS, and WhatsApp with AI Assistants and AI Agents that automate tasks, manage digital interactions, and free your teams to focus on CX.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Natterbox \| Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice	MAFAILI - Google Drive Files in Salesforce
Tagline	“Natterbox is a Salesforce-native, AI-powered contact center platform. Deliver seamless conversations across voice, SMS, and WhatsApp with AI Assistants and AI Agents that automate tasks, manage digital interactions, and free your teams to focus on CX.”251 chars	“MAFAILI means "files" in Swahili. With MAFAILI you can connect your Google Drive to your Salesforce org, allowing users to view, store, re-order and consult documents from Salesforce in Google and vice-versa.”208 chars
Description	1163 / 2000 chars58% used	460 / 2000 chars23% used
Screenshots	—	—
Languages	nlenfifrde+8 more	nlenfr
Platforms	Salesforce	Salesforce
Developer	Natterbox	UPEO

At a glance

8 metrics · auto-computed

Feature comparison between Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice and MAFAILI - Google Drive Files in Salesforce
Metric	Natterbox \| Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice	MAFAILI - Google Drive Files in Salesforce
Rating	4.8 ★	★ 5.0 ★
Total reviews	★ 211	25
Free plan	—	★ Yes
Pricing	paid	free
Pricing tiers	2 tiers	—
Listed features	★ 6	4
Languages	13 supported	3 supported
Listed since	May 2017	Jun 2022

AppRanks verdict

Generated from live data on this page

The call

MAFAILI - Google Drive Files in Salesforce edges out Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice on rating (5.0★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.

Pricing

On pricing, MAFAILI - Google Drive Files in Salesforce offers a free tier (free) while Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice has the larger user base (211 reviews vs 25), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. MAFAILI - Google Drive Files in Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to MAFAILI - Google Drive Files in Salesforce; mid-market and enterprise admins with specific feature requirements should evaluate both — Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice's 211-review base may include the workflow context that matches your specific use case better than MAFAILI - Google Drive Files in Salesforce's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice audit • MAFAILI - Google Drive Files in Salesforce audit

Listed	May 6, 2017	June 20, 2022

Last updated	—	—

3. Features

As listed by each developer

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice

AGENTIC AI FOR SALESFORCE CONTACT CENTER Automate conversations across voice, SMS, and WhatsApp with AI Assistants. Use AI Agents to complete Salesforce tasks, progress cases, and free teams for high-value work.
OMNI-CHANNEL MESSAGING (SMS + WHATSAPP) Engage customers on their preferred channels. Manage SMS and WhatsApp natively in Salesforce with full history, seamless handoffs, and Automated Messages to keep customers updated.
NATIVE TELEPHONY PARTNER FOR SALESFORCE VOICE Make voice a digital channel by connecting to Service Cloud Voice. Keep your provider, integrate with Microsoft Teams, or use Natterbox cloud PBX for full flexibility and control.
CLICKS NOT CODE CX IVR BUILDER Use CRM data with a drag-and-drop IVR builder to design seamless inbound CX in Salesforce. Handle call volume, improve first call resolution, and raise CSAT—all with clicks, not code.
SPEECH ANALYTICS & COACHING Transcribe and analyze calls with AI-powered sentiment and speech analytics. Identify trends, surface agent recommendations, and improve coaching efficiency to boost FCR and CSAT.
100% SALESFORCE-NATIVE & EASY ADMIN Built entirely on Salesforce with clicks-not-code setup. No connectors or middleware required—admins manage routing, reporting, and AI automation directly in Salesforce.

MAFAILI - Google Drive Files in Salesforce

ONE SINGLE SOURCE OF TRUTH Salesforce users and non-users can share and collaborate on the same documents, whether they use Salesforce or Google Drive as entry point
SAVE DATA STORAGE IN YOUR SALESFORCE ORG No need to eat up your Salesforce data storage for storing documents: the files are stored on your Google Drive and the connector takes care of the rest
CREATE DRIVE FOLDER USING FLOW The included invocable apex Create Google Drive Folder Structure lets you create Folders in drive based on record updates
LESS IS MORE No frills, just files and automatic folder creation. Easy to set up, even easier to use.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Natterbox \| Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice	MAFAILI - Google Drive Files in Salesforce
enterprise scale	#1	Not ranked
cloud voice	#2	Not ranked
and google	Not ranked	#2
ai agent	#3	Not ranked
drive	Not ranked	#3

6. App details

Long-form description · keyword frequency

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice

AI-POWERED, SALESFORCE-NATIVE CONTACT CENTER Unite voice, SMS, and WhatsApp with Conversational + Agentic AI. Deliver fast, consistent answers while your teams work entirely in Salesforce. CONVERSATIONAL AI FOR VOICE & DIGITAL Deploy AI Assistants for routine inquiries and AI Agents to complete Salesforce tasks like updates, follow-ups, and booking changes. AUTOMATE DIGITAL CHANNELS AT SCALE Send reminders and notifications automatically, and manage SMS + WhatsApp in one Unified Inbox with full visibility. EASY ADMIN & FAST DEPLOYMENT 100% Salesforce-native—no connectors or middleware. Configure with clicks, not code, and launch in days. Admins manage routing, reporting, and AI automation from one pane of glass. - Native dashboards and reports in Salesforce for full visibility. - Click-to-configure call flows, digital routing, and AI prompts. FLEXIBLE TELEPHONY & RELIABILITY Use existing telephony, connect Microsoft Teams, or run on Natterbox cloud calling with enterprise-grade reliability. SECURITY & SCALE Enterprise-grade security, role-based controls, and compliant recording. Designed to scale globally while delivering always-on service.

Top keywords

ai6×3.90%
digital3×1.95%
salesforce3×1.95%
scale3×1.95%
conversational2×1.30%
enterprise-grade2×1.30%
fast2×1.30%
full2×1.30%
full visibility2×1.30%
reliability2×1.30%
routing2×1.30%
salesforce-native2×1.30%

MAFAILI - Google Drive Files in Salesforce

Do you have limited Salesforce storage but lots of customer documentation to store Would you like to avoid creating files in both Salesforce and on your Google Drive? Do you have people in your organisation who need access to those documents managed by Salesforce users, but don't have access to Salesforce? No need to worry! We have a FREE solution for you, allowing you to connect your Google Drive to Salesforce. We made it simple, easy to use and secure.

Top keywords

salesforce5×6.25%
access2×2.50%
drive2×2.50%
google2×2.50%
google drive2×2.50%

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice vs MAFAILI - Google Drive Files in Salesforce

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice

1. Listing metadata

MAFAILI - Google Drive Files in Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice or MAFAILI - Google Drive Files in Salesforce cheaper?

Which has better reviews, Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice or MAFAILI - Google Drive Files in Salesforce?

Should I choose Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice or MAFAILI - Google Drive Files in Salesforce?

Which is faster to set up, Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice or MAFAILI - Google Drive Files in Salesforce?

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