Which has better reviews, Kubaru: Fully Automated Round Robin Lead Assignment, Case Routing, and More or Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel?

Kubaru: Fully Automated Round Robin Lead Assignment, Case Routing, and More (5.0★, 153 reviews) and Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel (5.0★, 10 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Kubaru: Fully Automated Round Robin Lead Assignment, Case Routing, and More or Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel?

AppRanks cannot separate these two on rating — both sit at 5.0★. Kubaru: Fully Automated Round Robin Lead Assignment, Case Routing, and More does carry the larger published review base (153 vs 10). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Kubaru: Fully Automated Round Robin Lead Assignment, Case Routing, and More or Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel?

Both apps are one-click installs from the Salesforce AppExchange. Kubaru: Fully Automated Round Robin Lead Assignment, Case Routing, and More has the deeper published review base (153 vs 10), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Kubaru: Fully Automated Round Robin Lead Assignment, Case Routing, and More typically suits early-stage and growth-mode teams based on its published review base (153 reviews). Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel typically suits early-stage and growth-mode teams based on its published review base (10 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Kubaru: Fully vs Diabolocom CTI — Salesforce

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel vs Kubaru

Side-by-side comparison · 24 data points

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel

5.0·10reviews

With our AI-powered cloud contact center combined with Salesforce, we enable efficient management of customer interactions, increase productivity and boost sales.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Kubaru	Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel
Tagline	“Are you looking for a better way to assign leads, contacts, cases, opportunities, and other records in Salesforce? Kubaru provides all the tools you need to optimize your assignment strategy. Start your free 30 day trial today!”227 chars	“With our AI-powered cloud contact center combined with Salesforce, we enable efficient management of customer interactions, increase productivity and boost sales.”162 chars
Description	1116 / 2000 chars56% used	1106 / 2000 chars55% used
Screenshots	—	—
Languages	en	enfrdeitpt+2 more
Platforms	Salesforce	Salesforce
Developer	Kubaru	Diabolocom

At a glance

8 metrics · auto-computed

Feature comparison between Kubaru: Fully Automated Round Robin Lead Assignment, Case Routing, and More and Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel
Metric	Kubaru: Fully Automated Round Robin Lead Assignment, Case Routing, and More	Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel
Rating	5.0 ★	5.0 ★
Total reviews	★ 153	10
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	★ 9	6
Languages	1 supported	7 supported
Listed since	Feb 2018	May 2020

AppRanks verdict

Generated from live data on this page

The call

Kubaru: Fully Automated Round Robin Lead Assignment, Case Routing, and More and Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.

Pricing

Pricing entry tiers: Kubaru: Fully Automated Round Robin Lead Assignment, Case Routing, and More at paid, Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Kubaru: Fully Automated Round Robin Lead Assignment, Case Routing, and More has the larger user base (153 reviews vs 10), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Kubaru: Fully Automated Round Robin Lead Assignment, Case Routing, and More audit • Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel audit

Listed	February 21, 2018	May 4, 2020

Last updated	—	—

3. Features

As listed by each developer

Kubaru

INSTANT ASSIGNMENT Say goodbye to managing complex assignment rules. Kubaru makes it easy to instantly assign leads, cases, opportunities, and other records to the right user. Eliminate manual work, reduce response time, and hit your speed-to-lead goals.
EASY TO USE Kubaru makes it easy to automate even the most complex assignment logic—no coding or Salesforce admin access required. Eliminate bottlenecks and empower your team to manage assignments. Start a trial to see for yourself how easy it is to use!
INTELLIGENT ROUTING Kubaru provides powerful features to ensure records are always assigned to the right person. Key features include weighted round robin assignment, workload balancing, territory management, skill-based routing, shark tanks, and more.
SLA ENFORCEMENT Kubaru will monitor lead and case response times and escalate or reassign unworked records before they go cold. Keep your pipeline warm, measure employee performance, and ensure your team meets SLAs for both sales and support.
USER AVAILABILITY Never assign records to unavailable users again. Kubaru makes it easy to configure user work shifts, out-of-office schedules, workload capacity limits, and more—ensuring records are only routed to users who are available to respond.
WORKLOAD BALANCING Avoid employee burnout and boost productivity by assigning leads, cases, and other records based on user capacity. Kubaru helps you monitor performance and balance workloads using weights, capacity limits, and other features.
BUILT TO SCALE Kubaru was built using Salesforce Lightning Web Components for maximum performance and scalability. It runs asynchronously in the background to handle enterprise-scale data without exceeding governor limits or slowing other processes.
ENTERPRISE-GRADE SECURITY Kubaru is a 100% native Salesforce application built on the Salesforce Lightning platform—providing unmatched data security. Detailed audit logs provide full visibility into every assignment and configuration change.
FREE LIFETIME SUPPORT We work closely with every customer to ensure Kubaru meets their unique needs. That’s how we’ve maintained a perfect five-star rating. Let us help you find the right assignment strategy to supercharge your team’s performance!

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel

Connect your CRM Salesforce with our interaction management software powered by AI to streamline your agents' work, personalize every communication with your customers, and enhance customer satisfaction.
Effortlessly integrate our AI-powered solution into your Salesforce CRM within minutes. Diabolocom solution allows agents to seamlessly operate within the Salesforce interface. Handle all customer and prospect interactions directly in Salesforce.
Enhance your agents' proactive approach through CTI integration into Salesforce. We significantly simplify agents' tasks with features such as IVR, skill-based routing, automatic Answering Machine Detection, and efficient call blending using power dialer.
Integrating our AI services with Salesforce provides agents with historical context and a complete picture of customers. Agents get rid of manual data entry and workflows are automatically triggered for post-call actions.
Take advantage of Diabolocom CTI with Salesforce for real-time monitoring of agents, customizable dashboards and activity reports. Build your interaction management strategy on the unified data from Salesforce and Diabolocom.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Kubaru	Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel
workload availability	#1	Not ranked
on records	#2	Not ranked
the records	#2	Not ranked
agents	Not ranked	#7
and ai agents	Not ranked	#10

6. App details

Long-form description · keyword frequency

Kubaru

Kubaru provides all the features you need to fully automate the assignment of leads, cases, contacts, and other objects in Salesforce: • Assign ANY standard or custom object • Round robin • Weighted assignment • Skill-based assignment • Shark tanks • Duplicate matching • Load balancing • Territory management • Automated reassignment of unworked records • Assign to logged-in reps only • Schedules • Notifications (email, mobile, Slack, Chatter, Lightning, push alerts, sound alerts, etc.) • Automatic reimbursement for lost/rejected leads • Assignment logs How Kubaru helps: • Eliminate territory disputes between reps using round robin lead assignment • Assign leads and cases to reps based on availability, product knowledge, language, etc. • Use weighted lead assignment to direct more leads to top performers • Use load balancing to balance the workload between support reps • Create separate distribution schedules for geographically dispersed teams • Configure routers to reassign unworked leads before they go cold Ensure leads and other records never go uncontacted again. Install a free trial today!

Top keywords

assignment6×4.00%
leads6×4.00%
reps4×2.67%
assign3×2.00%
alerts2×1.33%
balancing2×1.33%
between2×1.33%
cases2×1.33%
etc2×1.33%
go2×1.33%
kubaru2×1.33%
lead2×1.33%

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel

Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth. Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels. As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide. Our comprehensive range of AI services, specifically designed for customer relations, elevates data quality and automates tasks. These services, fully integrated into our cloud contact center solutions, are also accessible through APIs in multiple languages. We empower Customer Service and Sales teams to effectively handle all inbound and outbound interactions thanks to our state-of-the-art dialer. Our solution seamlessly integrates with leading CRMs and offers real-time monitoring and analytics capabilities. Diabolocom, with offices across Europe, the USA, Brazil, and the UAE, proudly serves 350+ clients, with agents operating from 60+ countries.

Top keywords

customer3×2.00%
ai2×1.33%
contact2×1.33%
diabolocom2×1.33%
efficient2×1.33%
interactions2×1.33%
quality2×1.33%
sales2×1.33%

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel vs Kubaru

Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel

1. Listing metadata

Kubaru

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Kubaru: Fully Automated Round Robin Lead Assignment, Case Routing, and More or Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel cheaper?

Which has better reviews, Kubaru: Fully Automated Round Robin Lead Assignment, Case Routing, and More or Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel?

Should I choose Kubaru: Fully Automated Round Robin Lead Assignment, Case Routing, and More or Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, Kubaru: Fully Automated Round Robin Lead Assignment, Case Routing, and More or Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Kubaru: Fully Automated Round Robin Lead Assignment, Case Routing, and More and Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel?