Which has better reviews, InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT has the higher average rating (5.0★ from 2 reviews) compared to InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce (4.6★ from 11 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT holds the higher average rating (5.0★ vs 4.6★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

Both apps are one-click installs from the Salesforce AppExchange. InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce has the deeper published review base (11 vs 2), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce typically suits early-stage and growth-mode teams based on its published review base (11 reviews). Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT typically suits early-stage and growth-mode teams based on its published review base (2 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce and Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

Migration support varies by app and category. InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce and Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

InMoment (formerly vs Zonka Feedback — Salesforce

InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce vs Zonka Feedback

Side-by-side comparison · 24 data points

InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce

4.6·11reviews

Improve retention, up-sells and customer experience. Two-way integration: Enrich records with Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Effort Score (CES) Voice of Customer feedback. Trigger surveys based on events in SFDC.

salesforcepaid

Change

1. Listing metadata

Field-level data

	InMoment (formerly Wootric) \| NPS • CSAT • CES Customer Surveys for Salesforce	Zonka Feedback
Tagline	“Improve retention, up-sells and customer experience. Two-way integration: Enrich records with Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Effort Score (CES) Voice of Customer feedback. Trigger surveys based on events in SFDC.”250 chars	“Automate customer feedback surveys (NPS, CSAT, CES & VoC) in Salesforce. Trigger flows and actions on case closure, sync responses to any Salesforce object, surface AI-driven themes & sentiment, and close the feedback loop to boost customer satisfaction.”254 chars
Description	931 / 2000 chars47% used	1195 / 2000 chars60% used
Screenshots	—	—
Languages	en	arnlenfifr+12 more
Platforms	Salesforce	Salesforce
Developer	InMoment (formerly Wootric) \| NPS CSAT CES customer surveys in Salesforce	Zonka Feedback

At a glance

8 metrics · auto-computed

Feature comparison between InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce and Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT
Metric	InMoment (formerly Wootric) \| NPS • CSAT • CES Customer Surveys for Salesforce	Zonka Feedback: Surveys and Feedback for Salesforce \| Measure NPS, CES & CSAT
Rating	4.6 ★	★ 5.0 ★
Total reviews	★ 11	2
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	—
Listed features	3	★ 9
Languages	1 supported	17 supported
Listed since	Feb 2017	Jan 2023

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce's 4.6★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce at paid, Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT; mid-market and enterprise admins with specific feature requirements should evaluate both — InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce's 11-review base may include the workflow context that matches your specific use case better than Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce audit • Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT audit

Listed	February 3, 2017	January 13, 2023

Last updated	—	—

3. Features

As listed by each developer

InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce

InMoment makes it easy to create a complete customer journey feedback program with Salesforce. Connect your InMoment account to see your CX metric dashboard in Salesforce and instantly enrich your Salesforce records with customer feedback.
See NPS, CSAT and CES scores and feedback at the Lead, Contact and Account level. Several standard reports including NPS by Accounts for current month, previous month, current quarter and previous quarter.
Trigger surveys on any Salesforce object using workflows. For example, trigger a CSAT survey after support case closure, an NPS survey 60 days before renewal, or a CES survey at the end of onboarding.

Zonka Feedback

NPS, CSAT & CES Surveys ✔️ Run Net Promoter Score, Customer Satisfaction, and Customer Effort Score surveys inside Salesforce. ✔️ Pre-built templates, 30+ question types, logic branching, and VoC measurement across the customer lifecycle.
Easy-to-Use No Code Survey Builder ✔️ Build and customize surveys with a drag-and-drop builder. ✔️Add logic, skip patterns, and pre-fill questions with Salesforce data without developer assistance.
Omnichannel Feedback Collection ✔️ Send surveys via email, SMS, and WhatsApp. ✔️ Trigger surveys automatically from any Salesforce event and collect customer feedback across every channel and touchpoint.
Digital & In-App Feedback ✔️ Capture feedback on your website, inside your product, and in-app. ✔️ Embed surveys as popups, widgets, or exit-intent forms for contextual, in-the-moment feedback collection.
AI Sentiment Analysis & Signals ✔️ Automatically detect sentiment, urgency, and churn signals across open-text responses. ✔️ Identify how customers feel beyond the score at scale, across every response.
Thematic Analysis & Key Drivers ✔️ Surface recurring themes and key drivers behind NPS, CSAT & CES scores with AI-powered thematic analysis. ✔️ Pinpoint what's causing friction across the customer journey.
Trigger Surveys on Case Closure ✔️ Auto-send feedback surveys when a Salesforce case closes. ✔️ Trigger follow-up workflows, alerts, and tasks based on response and automate customer feedback collection at every service touchpoint.
Location, Agent & CX Analytics ✔️ Monitor customer satisfaction across locations, teams, and individual agents. ✔️ Role-based dashboards deliver the relevant metrics to CX leaders, support managers, and frontline teams.
Real-Time Salesforce Sync & Data Mapping ✔️ Map survey responses to any standard or custom Salesforce object in real time. ✔️ Build 360-degree customer profiles by combining feedback data with existing CRM records automatically.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	InMoment (formerly Wootric) \| NPS • CSAT • CES Customer Surveys for Salesforce	Zonka Feedback
csat ces	#2	#1
automate customer feedback	Not ranked	#1
customer feedback	Not ranked	#1
trigger surveys	#4	Not ranked
customer feedback surveys	#5	Not ranked

6. App details

Long-form description · keyword frequency

InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce

SURVEY YOUR CUSTOMERS ANYWHERE: SaaS, Website, Force.com pages, Mobile, Email, or SMS Text ✓Customizable NPS, CSAT & CES surveys ✓Off-the-charts response rates ✓Real-time measure of customer sentiment ✓Never miss a trend ALIGN TEAMS AROUND CUSTOMER HAPPINESS -- Use the InMoment dashboard to analyze CX metrics by segment. Get AI-powered insights from qualitative feedback. ✓Improve retention ✓Increase referrals ✓Run A/B Happiness tests, and prioritize feature roadmap ✓Follow up with customers ACTIONABLE FEEDBACK THAT IS EASY & AUTOMATIC ✓Integration with Intercom, Slack, Zendesk, SEgment, Gainsight, Totango, Hubspot and more. ✓Auto-tagging identifies themes in customer comments. ✓Trigger surveys from Salesforce using Workflows. ✓ Enterprise features you need. Lightweight alternative to complex, enterprise solutions. Let us help you win customers for life. https://inmoment.com/digital-customer-experience-software/

Top keywords

customer3×2.48%
customers3×2.48%
com2×1.65%
enterprise2×1.65%
feedback2×1.65%
happiness2×1.65%
inmoment2×1.65%
segment2×1.65%
surveys2×1.65%

Zonka Feedback

Zonka Feedback is a native Salesforce app for collecting, analyzing, and acting on customer feedback. You can run NPS, CSAT & CES surveys across email, SMS, WhatsApp, and in-app with AI-powered analysis and automated actions built directly into Salesforce. CAPTURE EVERY SIGNAL ⭐ Trigger NPS, CSAT, CES & VoC surveys on case closure, opportunity changes, or any Salesforce event ⭐ Reach customers via email, SMS, WhatsApp, in-app, website, and offline channels ⭐ Embed surveys in emails for one-click responses and higher response rates UNDERSTAND WITH AI ⭐ Surface themes, key drivers, and sentiment behind every score automatically ⭐ Track entities, aspects, and topics mentioned across all responses ⭐ Detect urgency, churn signals, and customer intent in open-text responses ⭐ Understand what's driving score changes with AI impact analysis ⭐ Deliver role-based dashboards so CX, support, and product teams see what's relevant TURN FEEDBACK INTO ACTION ⭐ Map responses to any standard or custom Salesforce object in real-time ⭐ Trigger workflows, alerts, and tasks automatically based on incoming feedback ⭐ Build 360-degree customer profiles and close the feedback loop inside Salesforce

Top keywords

feedback5×2.99%
salesforce5×2.99%
responses4×2.40%
customer3×1.80%
surveys3×1.80%
ai2×1.20%
analysis2×1.20%
automatically2×1.20%

InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce vs Zonka Feedback

InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce

1. Listing metadata

Zonka Feedback

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT cheaper?

Which has better reviews, InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

Should I choose InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce and Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?