Should I choose InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce or CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey?

CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey holds the higher average rating (5.0★ vs 4.6★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce or CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey?

Both apps are one-click installs from the Salesforce AppExchange. InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce has the deeper published review base (11 vs 2), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce typically suits early-stage and growth-mode teams based on its published review base (11 reviews). CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey typically suits early-stage and growth-mode teams based on its published review base (2 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce and CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey?

Migration support varies by app and category. InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce and CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

InMoment (formerly vs CXIQ- Capture NPS — Salesforce

InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce vs CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey

Side-by-side comparison · 24 data points

InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce

4.6·11reviews

Improve retention, up-sells and customer experience. Two-way integration: Enrich records with Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Effort Score (CES) Voice of Customer feedback. Trigger surveys based on events in SFDC.

salesforcepaid

1. Listing metadata

Field-level data

	InMoment (formerly Wootric) \| NPS • CSAT • CES Customer Surveys for Salesforce	CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey
Tagline	“Improve retention, up-sells and customer experience. Two-way integration: Enrich records with Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Effort Score (CES) Voice of Customer feedback. Trigger surveys based on events in SFDC.”250 chars	“CXIQ is a native Salesforce feedback collection & analysis platform that provides a 360-degree view of your customer journey. Easily capture customer feedback at multiple touchpoints. No hidden fees, no additional platforms, fully supported set up!”249 chars
Description	931 / 2000 chars47% used	1166 / 2000 chars58% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	InMoment (formerly Wootric) \| NPS CSAT CES customer surveys in Salesforce	CXIQ

At a glance

8 metrics · auto-computed

Feature comparison between InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce and CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey
Metric	InMoment (formerly Wootric) \| NPS • CSAT • CES Customer Surveys for Salesforce	CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey
Rating	4.6 ★	★ 5.0 ★
Total reviews	★ 11	2
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	3	3
Languages	1 supported	1 supported
Listed since	Feb 2017	Aug 2021

Listed	February 3, 2017	August 12, 2021

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	InMoment (formerly Wootric) \| NPS • CSAT • CES Customer Surveys for Salesforce	CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey
customer effort score	#4	#2
csat ces	#2	#5
net promoter score	#5	#2
nps csat ces	#3	#5
nps csat	#2	#7

6. App details

Long-form description · keyword frequency

InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce

SURVEY YOUR CUSTOMERS ANYWHERE: SaaS, Website, Force.com pages, Mobile, Email, or SMS Text ✓Customizable NPS, CSAT & CES surveys ✓Off-the-charts response rates ✓Real-time measure of customer sentiment ✓Never miss a trend ALIGN TEAMS AROUND CUSTOMER HAPPINESS -- Use the InMoment dashboard to analyze CX metrics by segment. Get AI-powered insights from qualitative feedback. ✓Improve retention ✓Increase referrals ✓Run A/B Happiness tests, and prioritize feature roadmap ✓Follow up with customers ACTIONABLE FEEDBACK THAT IS EASY & AUTOMATIC ✓Integration with Intercom, Slack, Zendesk, SEgment, Gainsight, Totango, Hubspot and more. ✓Auto-tagging identifies themes in customer comments. ✓Trigger surveys from Salesforce using Workflows. ✓ Enterprise features you need. Lightweight alternative to complex, enterprise solutions. Let us help you win customers for life. https://inmoment.com/digital-customer-experience-software/

Top keywords

customer3×2.48%
customers3×2.48%
com2×1.65%
enterprise2×1.65%
feedback2×1.65%
happiness2×1.65%
inmoment2×1.65%
segment2×1.65%
surveys2×1.65%

CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey

CXIQ is a native Salesforce feedback collection and analysis platform that provides a 360-degree view of your customer journey. With CXIQ, you can easily capture customer feedback (NPS, CSAT, CES, or PMF) at multiple touchpoints to gain a deeper understanding of customer experience. With CXIQ, you can easily create feedback requests with custom branding (logos & colors) in minutes, without any coding or third-party platforms. The platform enables you to send feedback requests with a single NPS, CSAT, CES, or PMF question. Optionally you can configure the platform to direct happy "promoters" to external review sites, while "detractors" can privately share their issues. All feedback is stored in real-time customer journey maps. Benefits: Gain Deeper Insights - CXIQ helps you understand your customer experience with Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES), or Product Market Fit (PMF). Take Action - Capture and act on customer pain points and feedback to improve customer experience. Drive Growth - Leverage promoters to get positive referrals or reviews on Google, TrustPilot, Yelp, and other platforms.

Top keywords

customer9×5.14%
feedback6×3.43%
cxiq4×2.29%
ces3×1.71%
csat3×1.71%
customer experience3×1.71%
experience3×1.71%
nps3×

InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce vs CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey

InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce

1. Listing metadata

CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce or CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey cheaper?

Which has better reviews, InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce or CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey?

Should I choose InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce or CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey?

Which is faster to set up, InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce or CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between InMoment (formerly Wootric) | NPS • CSAT • CES Customer Surveys for Salesforce and CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey?