Which has better reviews, Big Object Utility | App for Big Objects or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the higher average rating (4.7★ from 699 reviews) compared to Big Object Utility | App for Big Objects (3.9★ from 18 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Big Object Utility | App for Big Objects or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics holds the higher average rating (4.7★ vs 3.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Big Object Utility | App for Big Objects or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Both apps are one-click installs from the Salesforce AppExchange. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the deeper published review base (699 vs 18), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Big Object Utility | App for Big Objects typically suits early-stage and growth-mode teams based on its published review base (18 reviews). Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Big Object Utility | App for Big Objects and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Migration support varies by app and category. Big Object Utility | App for Big Objects and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Big Object Utility | App for Big Objects" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Big Object Utility | vs Talkdesk for — Salesforce

Big Object Utility | App for Big Objects vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Side-by-side comparison · 24 data points

Big Object Utility | App for Big Objects

3.9·18reviews

The app empowers users to effortlessly view, create, update, delete, filter, and export records of large objects. It facilitates the integration of Big Objects as related lists on parent lightning detail pages. The only app to support all these features.

salesforcefree

Change

1. Listing metadata

Field-level data

	Big Object Utility \| App for Big Objects	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
Tagline	“The app empowers users to effortlessly view, create, update, delete, filter, and export records of large objects. It facilitates the integration of Big Objects as related lists on parent lightning detail pages. The only app to support all these features.”254 chars	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars
Description	586 / 2000 chars29% used	1127 / 2000 chars56% used
Screenshots	—	—
Languages	en	enfrdeptes
Platforms	Salesforce	Salesforce
Developer	CloudBat	Talkdesk

At a glance

8 metrics · auto-computed

Feature comparison between Big Object Utility | App for Big Objects and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics
Metric	Big Object Utility \| App for Big Objects	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
Rating	3.9 ★	★ 4.7 ★
Total reviews	18	★ 699
Free plan	★ Yes	—
Pricing	free	paid
Pricing tiers	—	1 tier
Listed features	★ 4	3
Languages	1 supported	5 supported
Listed since	Jun 2018	Apr 2016

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics is the stronger choice for most Salesforce AppExchange admins — 4.7★ vs Big Object Utility | App for Big Objects's 3.9★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, Big Object Utility | App for Big Objects offers a free tier (free) while Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics starts at paid. For early-stage teams validating fit, the free-tier path lets you run the app on real workloads before committing budget.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 18), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Big Object Utility | App for Big Objects's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics; mid-market and enterprise admins with specific feature requirements should evaluate both — Big Object Utility | App for Big Objects's 18-review base may include the workflow context that matches your specific use case better than Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Big Object Utility | App for Big Objects audit • Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit

Listed	June 26, 2018	April 14, 2016

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Big Object Utility \| App for Big Objects	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
agentic ai	Not ranked	#1
agentforce ai	Not ranked	#1
agentic	Not ranked	#1
the only	#3	Not ranked
any object	#6	Not ranked

6. App details

Long-form description · keyword frequency

Big Object Utility | App for Big Objects

Experience seamless data management with the Big Object Utility: Effortlessly view, create, update, delete, filter, and export big object records. Drag and drop Big Objects as related lists onto parent lightning detail pages. Create dedicated tabs for Big Objects and easily filter records with list views. Supports standard Field History Archive Big Object. Mobile App friendly. Explore the user guide for setup instructions if your org doesn't have any Big Objects. The only app that provides all the features. Note: This app is exclusively compatible with the lightning experience.

Top keywords

big6×6.74%
big object3×3.37%
big objects3×3.37%
object3×3.37%
objects3×3.37%
experience2×2.25%
filter2×2.25%
lightning2×2.25%
records2×2.25%

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive

Big Object Utility | App for Big Objects vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Big Object Utility | App for Big Objects

1. Listing metadata

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Big Object Utility | App for Big Objects or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics cheaper?

Which has better reviews, Big Object Utility | App for Big Objects or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Should I choose Big Object Utility | App for Big Objects or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Which is faster to set up, Big Object Utility | App for Big Objects or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Big Object Utility | App for Big Objects and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?