Which has better reviews, Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View or Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice?

Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View has the higher average rating (5.0★ from 33 reviews) compared to Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice (4.8★ from 211 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View or Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice?

Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View holds the higher average rating (5.0★ vs 4.8★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View or Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice?

Both apps are one-click installs from the Salesforce AppExchange. Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice has the deeper published review base (211 vs 33), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View typically suits early-stage and growth-mode teams based on its published review base (33 reviews). Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice typically suits early-stage and growth-mode teams based on its published review base (211 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View and Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice?

Migration support varies by app and category. Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View and Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Proton Text with vs Natterbox | — Salesforce

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice vs Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View

Side-by-side comparison · 24 data points

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice

4.8·211reviews

Natterbox is a Salesforce-native, AI-powered contact center platform. Deliver seamless conversations across voice, SMS, and WhatsApp with AI Assistants and AI Agents that automate tasks, manage digital interactions, and free your teams to focus on CX.

salesforcepaid

1. Listing metadata

Field-level data

	Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View	Natterbox \| Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice
Tagline	“SMS/MMS Text Lightning Component with Integration to Salesforce® Objects. 1-to-1 texting with optional Google Translate and Sms2Agent features. Proton Blaster handles bulk SMS to thousands, and our automation library makes SMS part of your workflow.”249 chars	“Natterbox is a Salesforce-native, AI-powered contact center platform. Deliver seamless conversations across voice, SMS, and WhatsApp with AI Assistants and AI Agents that automate tasks, manage digital interactions, and free your teams to focus on CX.”251 chars
Description	1181 / 2000 chars59% used	1163 / 2000 chars58% used
Screenshots	—	—
Languages	nlenfifrde+11 more	nlenfifrde+8 more
Platforms	Salesforce	Salesforce
Developer	Proton 7 Group

At a glance

8 metrics · auto-computed

Feature comparison between Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View and Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice
Metric	Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View	Natterbox \| Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice
Rating	★ 5.0 ★	4.8 ★
Total reviews	33	★ 211
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 5 tiers	2 tiers
Listed features	★ 9	6
Languages	16 supported	13 supported
Listed since	Aug 2018	May 2017

AppRanks verdict

Generated from live data on this page

The call

Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View edges out Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice on rating (5.0★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.

Pricing

Pricing entry tiers: Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View at paid, Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice has the larger user base (211 reviews vs 33), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View; mid-market and enterprise admins with specific feature requirements should evaluate both — Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice's 211-review base may include the workflow context that matches your specific use case better than Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View audit • Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice audit

Listed	August 28, 2018	May 6, 2017

Last updated	—	—

3. Features

As listed by each developer

Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View

𝗘𝗔𝗦𝗬 𝟭-𝗧𝗢-𝟭 𝗧𝗘𝗫𝗧𝗜𝗡𝗚 ▸ Text Contacts, Leads, and Users from a Home or record page, Utility Bar or Mobile app. ▸ Link to records ▸ Scheduled texts ▸ Send images & files ▸ Out-of-Office autoreply/forwarding
★★★★★ 𝗦𝗘𝗥𝗩𝗜𝗖𝗘 𝗔𝗡𝗗 𝗧𝗘𝗖𝗛 𝗦𝗨𝗣𝗣𝗢𝗥𝗧 ▸ Read our reviews — all five stars! There's a reason for that ▸ You get personalized support for set up and ongoing needs ▸ You are important to us ▸ Special attention for nonprofit customers
𝗕𝗨𝗟𝗞 𝗦𝗠𝗦 & 𝗠𝗠𝗦 𝗕𝗟𝗔𝗦𝗧𝗦 ▸ Blast to thousands of Campaign Members, with full integration to Campaign reporting and opt-out. ▸ Blast to any object List View or CSV list import. ▸ Powerful response handling and real-time error reporting.
𝗕𝗘𝗦𝗧 𝗣𝗥𝗜𝗖𝗜𝗡𝗚 𝗙𝗢𝗥 𝗡𝗢𝗡𝗣𝗥𝗢𝗙𝗜𝗧𝗦 ▸ Proton Text is available to nonprofit organizations, priced on a sliding scale to be affordable to everyone. ▸ Nonprofits can join the Twilio Impact program for additional savings on all usage fees.
𝗢𝗣𝗧-𝗜𝗡 / 𝗢𝗣𝗧-𝗢𝗨𝗧 𝗠𝗔𝗡𝗔𝗚𝗘𝗠𝗘𝗡𝗧 ▸ Easily comply with privacy best practices for opt-in and opt-out preferences. ▸ Proton Text automatically handles setting opt-in/out, based on recipient responses to 1-to-1 texts, blasts, notifications.
𝗧𝗘𝗫𝗧 𝗧𝗘𝗠𝗣𝗟𝗔𝗧𝗘𝗦 𝗪𝗜𝗧𝗛 𝗠𝗘𝗥𝗚𝗘 𝗩𝗔𝗥𝗜𝗔𝗕𝗟𝗘𝗦 ▸ Use {!MergeVariables} to personalize 1-to-1 texts and blast messages to thousands. ▸ Proton Text comes with merge variables for standard fields, and you can create your own.
𝗔𝗚𝗘𝗡𝗧𝗙𝗢𝗥𝗖𝗘 𝗥𝗘𝗔𝗗𝗬! ▸ Sms2Agent provides direct agent interactions via your mobile phone texting app. ▸ View Agent Conversations. ▸ Apex Action generates a transcript of all Proton Text conversations related to recipient or any recordId.
𝗥𝗘𝗔𝗟𝗧𝗜𝗠𝗘 𝗚𝗢𝗢𝗚𝗟𝗘 𝗧𝗥𝗔𝗡𝗦𝗟𝗔𝗧𝗘 ▸ Proton GTX (additional subscription) provides realtime translation powered by Google Translate. ▸ Enhance your customer satisfaction by connecting in any of 100+ languages!
𝗡𝗔𝗧𝗜𝗩𝗘 𝗜𝗡𝗗𝗨𝗦𝗧𝗥𝗬 𝗖𝗟𝗢𝗨𝗗 𝗜𝗡𝗧𝗘𝗚𝗥𝗔𝗧𝗜𝗢𝗡 ▸ Nonprofit Cloud integration, linking conversations to Fundraising, Gifts, Donor Management and Program Management records. ▸ Field Service Cloud integration ▸ Education Cloud integration

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice

AGENTIC AI FOR SALESFORCE CONTACT CENTER Automate conversations across voice, SMS, and WhatsApp with AI Assistants. Use AI Agents to complete Salesforce tasks, progress cases, and free teams for high-value work.
OMNI-CHANNEL MESSAGING (SMS + WHATSAPP) Engage customers on their preferred channels. Manage SMS and WhatsApp natively in Salesforce with full history, seamless handoffs, and Automated Messages to keep customers updated.
NATIVE TELEPHONY PARTNER FOR SALESFORCE VOICE Make voice a digital channel by connecting to Service Cloud Voice. Keep your provider, integrate with Microsoft Teams, or use Natterbox cloud PBX for full flexibility and control.
CLICKS NOT CODE CX IVR BUILDER Use CRM data with a drag-and-drop IVR builder to design seamless inbound CX in Salesforce. Handle call volume, improve first call resolution, and raise CSAT—all with clicks, not code.
SPEECH ANALYTICS & COACHING Transcribe and analyze calls with AI-powered sentiment and speech analytics. Identify trends, surface agent recommendations, and improve coaching efficiency to boost FCR and CSAT.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View	Natterbox \| Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice
jotform	#102	#59

6. App details

Long-form description · keyword frequency

Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View

𝗕𝗢𝗢𝗦𝗧 𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗦𝗔𝗧𝗜𝗦𝗙𝗔𝗖𝗧𝗜𝗢𝗡 & 𝗧𝗘𝗔𝗠 𝗣𝗥𝗢𝗗𝗨𝗖𝗧𝗜𝗩𝗜𝗧𝗬 𝗪𝗜𝗧𝗛 𝗦𝗠𝗦 𝗧𝗘𝗫𝗧𝗜𝗡𝗚 Customers & leads want to text from their phones and you need to integrate those conversations into your Salesforce workflow. Your team saves time and money, while driving up lead conversation through interaction frequency and velocity. Proton Text looks and feels like a messaging app on your phone, with timestamped talk bubbles 💬, error reporting, emojis 😃, photos and file📎 attachments. Maximize productivity with scheduled texts, QuickResponse templates that personalize frequently-used messages, and Out-of-Office autoreply & forwarding. Automate your texts for Appointment Reminders, Text-to-Case, Text-to-Lead & Lead Nurturing flows, and more. 𝗬𝗢𝗨 𝗞𝗡𝗢𝗪 𝗬𝗢𝗨 𝗪𝗔𝗡𝗧 𝗔 𝗣𝗥𝗢𝗧𝗢𝗡 𝗕𝗟𝗔𝗦𝗧𝗘𝗥! Proton Blaster schedules SMS Blasts to Campaign Members or any List View or CSV file. Automatic response handling, opt-in/opt-out management, and real-time error reporting. Enables marketing and privacy best practices. 14-Day Free Trial. Email [email protected] for a live demo! Setup videos and free automation at www.protontext.com.

Top keywords

com2×1.46%
error2×1.46%
error reporting2×1.46%
file2×1.46%
lead2×1.46%
proton2×1.46%
reporting2×1.46%
text2×1.46%
texts2×1.46%

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice

AI-POWERED, SALESFORCE-NATIVE CONTACT CENTER Unite voice, SMS, and WhatsApp with Conversational + Agentic AI. Deliver fast, consistent answers while your teams work entirely in Salesforce. CONVERSATIONAL AI FOR VOICE & DIGITAL Deploy AI Assistants for routine inquiries and AI Agents to complete Salesforce tasks like updates, follow-ups, and booking changes. AUTOMATE DIGITAL CHANNELS AT SCALE Send reminders and notifications automatically, and manage SMS + WhatsApp in one Unified Inbox with full visibility. EASY ADMIN & FAST DEPLOYMENT 100% Salesforce-native—no connectors or middleware. Configure with clicks, not code, and launch in days. Admins manage routing, reporting, and AI automation from one pane of glass. - Native dashboards and reports in Salesforce for full visibility. - Click-to-configure call flows, digital routing, and AI prompts. FLEXIBLE TELEPHONY & RELIABILITY Use existing telephony, connect Microsoft Teams, or run on Natterbox cloud calling with enterprise-grade reliability. SECURITY & SCALE Enterprise-grade security, role-based controls, and compliant recording. Designed to scale globally while delivering always-on service.

Top keywords

ai6×3.90%
digital3×1.95%
salesforce3×1.95%
scale3×1.95%
conversational2×1.30%
enterprise-grade2×1.30%
fast2×1.30%
full2×

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice vs Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice

1. Listing metadata

Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View or Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice cheaper?

Which has better reviews, Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View or Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice?

Should I choose Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View or Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice?

Which is faster to set up, Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View or Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Proton Text with Proton Blaster for Bulk SMS to Campaigns or any List View and Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice?