Which has better reviews, RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant or Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?

RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant (5.0★, 4 reviews) and Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS (5.0★, 25 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant or Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?

AppRanks cannot separate these two on rating — both sit at 5.0★. Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS does carry the larger published review base (25 vs 4). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant or Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?

Both apps are one-click installs from the Salesforce AppExchange. Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS has the deeper published review base (25 vs 4), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant typically suits early-stage and growth-mode teams based on its published review base (4 reviews). Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS typically suits early-stage and growth-mode teams based on its published review base (25 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant and Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?

Migration support varies by app and category. RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant and Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

RingByName Telephony vs Contacto — Salesforce

RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant vs Contacto

Side-by-side comparison · 24 data points

RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant

5.0·4reviews

Business telephony integration for Salesforce through an AppExchange Plugin. Make and receive phone calls using your business phone number directly through Salesforce. Contact details screenpop on inbound calls and click-to-call for outbound calls.

salesforcepaid

Change

1. Listing metadata

Field-level data

	RingByName Telephony \| Click-to-Call \| CTI \| Dialer \| Recording \| Auto-Attendant	Contacto
Tagline	“Business telephony integration for Salesforce through an AppExchange Plugin. Make and receive phone calls using your business phone number directly through Salesforce. Contact details screenpop on inbound calls and click-to-call for outbound calls.”250 chars	“Plivo CX is an omnichannel customer service platform designed for B2C companies. Customer-preferred communication channels, AI bots to automate CS, no-code automation builder, live dashboards and reporting, and a simple, user-friendly agent workbench.”251 chars
Description	758 / 2000 chars38% used	788 / 2000 chars39% used
Screenshots	—	—
Languages	enptes	en
Platforms	Salesforce	Salesforce
Developer	RingByName	Plivo, Inc.

At a glance

8 metrics · auto-computed

Feature comparison between RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant and Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS
Metric	RingByName Telephony \| Click-to-Call \| CTI \| Dialer \| Recording \| Auto-Attendant	Contacto — Omnichannel Contact Center \| Call Center \| Voice, Chat, WhatsApp, SMS
Rating	5.0 ★	5.0 ★
Total reviews	4	★ 25
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	★ 6 tiers
Listed features	3	3
Languages	3 supported	1 supported
Listed since	Aug 2018	Aug 2022

Listed	August 15, 2018	August 2, 2022

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	RingByName Telephony \| Click-to-Call \| CTI \| Dialer \| Recording \| Auto-Attendant	Contacto
calls	#2	Not ranked
your customer	Not ranked	#6
customer	Not ranked	#7
phone number	#9	Not ranked
user-friendly	Not ranked	#9

6. App details

Long-form description · keyword frequency

RingByName is a cloud-based PBX and VoIP service provider. We provide Enterprise class business phone service and powerful UCaaS features, combined with built-in customer contact and journey management tools. Our platform offers cutting edge features such as business texting, analytics, call recording, and mobile applications. It’s powerful and easy to manage platform allows enterprises to easily deploy and maintain across multiple locations. RingByName’s Salesforce plug-in allows you to integrate the power of RingByName with your Salesforce account. Install the RingByName application via the Salesforce App Exchange and extend the power of RingByName beyond a simple click-to-call interface into a fully integrated marriage of telephony and CRM.

Top keywords

ringbyname5×4.63%
salesforce3×2.78%
allows2×1.85%
business2×1.85%
platform2×1.85%
power2×1.85%
power of ringbyname2×1.85%
service2×1.85%

Contacto

Plivo CX is a cloud customer service platform designed for SMBs, mid-market customer-obsessed companies to simplify omnichannel customer service and delight their customers at scale. The elegant user interface integrates with popular CRM, order management, or ticketing systems to display relevant customer information and inquiry tracking details in a single-page, user-friendly agent workbench. Grow your customer support beyond phone calls and emails with Whatsapp, SMS/MMS messaging, and live chat. Plivo CX's intuitive IVR workflow builder, live dashboards, and historical reports empower customer support leaders with data-driven performance insights. Say no to technical complexity and implementation headaches. Say yes to simplicity and scale when you need it - with Plivo CX!

Top keywords

customer5×4.50%
plivo3×2.70%
customer service2×1.80%
customer support2×1.80%
cx2×1.80%
live2×1.80%
plivo cx2×1.80%
say2×1.80%
scale2×1.80%
service2×1.80%

RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant vs Contacto

RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant

1. Listing metadata

Contacto

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant or Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS cheaper?

Which has better reviews, RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant or Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?

Should I choose RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant or Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant or Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant and Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?