Reputation Studio by 1440 | Customer Ratings and Reviews, Q&A, Social Comments
Customer feedback is everywhere—but managing reviews, Q&A, ratings, and social comments across multiple channels doesn't have to be. Reputation Studio centralizes product reviews, location reviews, app reviews, and customer questions from 50+ channels directly inside Salesforce Service Cloud, giving teams a single workspace to monitor, respond, automate, and report. With Agentforce, AI-powered response recommendations, intelligent routing, approval workflows, customizable dashboards, and Voice of Customer analytics help brands respond faster while maintaining consistent, on-brand customer experiences. Every review and response is synchronized with Salesforce for case management, reporting, automation, and actionable customer insights. Trusted by enterprise brands across retail, CPG, travel, and hospitality, Reputation Studio helps organizations reduce response times, increase review volume by 12%, improve average ratings by 0.12 stars, and save 50+ agent hours per month—turning customer feedback into better products, better service, and stronger brand reputation.
Top keywords
- customer6×4.23%
- reviews4×2.82%
- reputation3×2.11%
- response3×2.11%
- 122×1.41%
- 502×1.41%
- better2×1.41%
- brands2×1.41%
- channels2×1.41%
- customer feedback2×1.41%
- feedback2×1.41%
- ratings2×1.41%
CRM Connector for Salesforce
Forsta Plus is the most secure, robust, and scalable Voice of the Customer (VoC) platform for global enterprises on the market. Our clients run multi-channel VoC feedback programs to understand what their customers think about their products and services across diverse touch points. Our best-in-class survey engine enables highly-customizable multi-language surveys for global programs, and our powerful text analytics let clients extract deeper meaning from unstructured feedback. For years, Forsta has integrated our Forsta Plus platform with Salesforce. Now we’ve packaged our experience into this App to make it even easier for our clients. This App lets Salesforce users access their VoC data within Salesforce, making it visible to both the front line and management. Salesforce users can leverage familiar reporting and customization features to combine VoC data with other Salesforce data like revenue or case information to gain deeper insights into business performance. You can also close the loop with your customers by opening Salesforce Service Cloud cases to take action. *NPS is a registered trademark of Satmetrix Systems, Inc., F. Reicheld, and Bain & Company.
Top keywords
- salesforce6×3.39%
- voc4×2.26%
- clients3×1.69%
- data3×1.69%
- forsta3×1.69%
- customers2×1.13%
- deeper2×1.13%
- feedback2×1.13%
