Reputation Studio by 1440 | Customer Ratings and Reviews, Q&A, Social Comments
Customer feedback is everywhere—but managing reviews, Q&A, ratings, and social comments across multiple channels doesn't have to be. Reputation Studio centralizes product reviews, location reviews, app reviews, and customer questions from 50+ channels directly inside Salesforce Service Cloud, giving teams a single workspace to monitor, respond, automate, and report. With Agentforce, AI-powered response recommendations, intelligent routing, approval workflows, customizable dashboards, and Voice of Customer analytics help brands respond faster while maintaining consistent, on-brand customer experiences. Every review and response is synchronized with Salesforce for case management, reporting, automation, and actionable customer insights. Trusted by enterprise brands across retail, CPG, travel, and hospitality, Reputation Studio helps organizations reduce response times, increase review volume by 12%, improve average ratings by 0.12 stars, and save 50+ agent hours per month—turning customer feedback into better products, better service, and stronger brand reputation.
Top keywords
- customer6×4.23%
- reviews4×2.82%
- reputation3×2.11%
- response3×2.11%
- 122×1.41%
- 502×1.41%
- better2×1.41%
- brands2×1.41%
- channels2×1.41%
- customer feedback2×1.41%
- feedback2×1.41%
- ratings2×1.41%
Conviva for Service Cloud
Deliver privacy-compliant viewer intelligence directly into the hands of customer care agents. This turnkey integration enables 30 or 90 days of lookback on relevant viewer stream performance and QoE metrics surfaced in a single pane of glass within the Service Cloud interface. Delivering this viewer stream intelligence for CSRs facilitates faster first-call resolution, reduced tier 2 and 3 escalations, a context-aware support experience, chargeback verification, and ultimately churn reduction. About Conviva Conviva is the census, continuous measurement & engagement platform for streaming media. Powered by our patented Stream Sensor™ and Stream ID™, our real-time platform enables marketers, advertisers, tech ops, engineering & customer care teams to aquire, engage, monetize and retain their audiences. Conviva is dedicated to supporting brands like CCTV, DAZN, Disney+, Hulu, Paramount+, Peacock, Sky, Sling TV, TED & WarnerMedia as they unlock the incredible opportunity in streaming media. Conviva ensures digital businesses of all sizes can stream better—every stream, every screen, every second. To learn more, visit www.conviva.com.
Top keywords
- stream6×3.73%
- conviva5×3.11%
- viewer3×1.86%
- care2×1.24%
- customer2×1.24%
- customer care2×1.24%
- enables2×1.24%
- intelligence2×1.24%
