Reputation Studio by 1440 | Customer Ratings and Reviews, Q&A, Social Comments
Customer feedback is everywhere—but managing reviews, Q&A, ratings, and social comments across multiple channels doesn't have to be. Reputation Studio centralizes product reviews, location reviews, app reviews, and customer questions from 50+ channels directly inside Salesforce Service Cloud, giving teams a single workspace to monitor, respond, automate, and report. With Agentforce, AI-powered response recommendations, intelligent routing, approval workflows, customizable dashboards, and Voice of Customer analytics help brands respond faster while maintaining consistent, on-brand customer experiences. Every review and response is synchronized with Salesforce for case management, reporting, automation, and actionable customer insights. Trusted by enterprise brands across retail, CPG, travel, and hospitality, Reputation Studio helps organizations reduce response times, increase review volume by 12%, improve average ratings by 0.12 stars, and save 50+ agent hours per month—turning customer feedback into better products, better service, and stronger brand reputation.
Top keywords
- customer6×4.23%
- reviews4×2.82%
- reputation3×2.11%
- response3×2.11%
- 122×1.41%
- 502×1.41%
- better2×1.41%
- brands2×1.41%
- channels2×1.41%
- customer feedback2×1.41%
- feedback2×1.41%
- ratings2×1.41%
Pendula | Send & receive SMS on SF - automate conversations via drag & drop
WHY PENDULA? Inspire, engage and retain modern customers with the next generation of intelligent customer engagement. Pendula puts marketing and CX teams in the drivers seat today, by defying the limits of data and journeying, bringing their campaigns to life for transformed business growth tomorrow. ORCHESTRATE Effortlessly design seamless customer experiences with our workflow automation studio. Pendula allows you to craft journeys that are as dynamic as they are intuitive, ensuring every interaction feels personalised to your customer's unique message. CONNECT Expand your reach like never before with over 80+ integrations and two-way conversations across your omnichannel strategy. Connect with unlimited data sources to gain invaluable insights into customer behaviours and preferences. Best of all, our solution eliminates the need for IT or developers, giving control back to your CX and Marketing teams. ENHANCE Elevate your customer engagement with advanced AI tools, comprehensive reporting and analytics. With Pendula, transform data into action, ensuring each touchpoint deepens customer understanding and loyalty.
Top keywords
- customer5×3.13%
- pendula4×2.50%
- data3×1.88%
- connect2×1.25%
- customer engagement2×1.25%
- cx2×1.25%
- engagement2×1.25%
- ensuring2×
