Side-by-side comparison · 24 data points
PTO / OOO Rules - When an agent goes on vacation or out of office, I'm Out! provides an easy way for the agent to say (a) I'm out and (2) all customer cases should get assigned to someone else.
| I Am Out! The Out of Office Case Handler. | Global Inbox | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
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| Developer |
⭐ 5.0 Rated, Top-Rated Shared Inbox for Salesforce. Give your team one shared view of every customer email - assigned, owned, and never lost. ✅ Customer Communication, Queues & Shared Mailboxes ✅ Email Assignment,Ownership & Routing ✅ Outlook & Gmail Sync
| Metric | I Am Out! The Out of Office Case Handler. | Global Inbox |
|---|---|---|
| Rating | 3.1 ★ | ★ 5.0 ★ |
| Total reviews | 12 | ★ 56 |
| Free plan | ★ Yes | — |
| Pricing | free | paid |
| Pricing tiers | — | 4 tiers |
| Listed features | 2 | ★ 9 |
| Languages | 16 supported | 1 supported |
| Listed since | Sep 2017 | Sep 2024 |
Based on the data on this page, Global Inbox is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs I Am Out! The Out of Office Case Handler.'s 3.1★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
On pricing, I Am Out! The Out of Office Case Handler. offers a free tier (free) while Global Inbox starts at paid. For early-stage teams validating fit, the free-tier path lets you run the app on real workloads before committing budget.
Recommended by size: small/early-stage admins who need fast install and low risk should default to Global Inbox; mid-market and enterprise admins with specific feature requirements should evaluate both — I Am Out! The Out of Office Case Handler.'s 12-review base may include the workflow context that matches your specific use case better than Global Inbox's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: I Am Out! The Out of Office Case Handler. audit • Global Inbox audit
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| Last updated | — | — |
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| Keyword | I Am Out! The Out of Office Case Handler. | Global Inbox |
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| complete visibility | Not ranked | #1 |
| inbox email | Not ranked | #1 |
| management automated communications | Not ranked | #1 |
| cases | #6 | Not ranked |
No tracked changes.
I Am Out! The Out of Office Case Handler. is the cheaper option — it offers a free plan (free). Global Inbox starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.
Global Inbox has the higher average rating (5.0★ from 56 reviews) compared to I Am Out! The Out of Office Case Handler. (3.1★ from 12 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Global Inbox holds the higher average rating (5.0★ vs 3.1★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. Global Inbox has the deeper published review base (56 vs 12), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
I Am Out! The Out of Office Case Handler. typically suits early-stage and growth-mode teams based on its published review base (12 reviews). Global Inbox typically suits early-stage and growth-mode teams based on its published review base (56 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. I Am Out! The Out of Office Case Handler. and Global Inbox both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from I Am Out! The Out of Office Case Handler." in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.