Is I Am Out! The Out of Office Case Handler. or Centro: Achieve Full Control Between Slack and Salesforce cheaper?

I Am Out! The Out of Office Case Handler. is the cheaper option — it offers a free plan (free). Centro: Achieve Full Control Between Slack and Salesforce starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Which has better reviews, I Am Out! The Out of Office Case Handler. or Centro: Achieve Full Control Between Slack and Salesforce?

Centro: Achieve Full Control Between Slack and Salesforce has the higher average rating (5.0★ from 44 reviews) compared to I Am Out! The Out of Office Case Handler. (3.1★ from 12 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose I Am Out! The Out of Office Case Handler. or Centro: Achieve Full Control Between Slack and Salesforce?

Centro: Achieve Full Control Between Slack and Salesforce holds the higher average rating (5.0★ vs 3.1★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, I Am Out! The Out of Office Case Handler. or Centro: Achieve Full Control Between Slack and Salesforce?

Both apps are one-click installs from the Salesforce AppExchange. Centro: Achieve Full Control Between Slack and Salesforce has the deeper published review base (44 vs 12), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

I Am Out! The Out of Office Case Handler. typically suits early-stage and growth-mode teams based on its published review base (12 reviews). Centro: Achieve Full Control Between Slack and Salesforce typically suits early-stage and growth-mode teams based on its published review base (44 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between I Am Out! The Out of Office Case Handler. and Centro: Achieve Full Control Between Slack and Salesforce?

Migration support varies by app and category. I Am Out! The Out of Office Case Handler. and Centro: Achieve Full Control Between Slack and Salesforce both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from I Am Out! The Out of Office Case Handler." in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

I Am Out! The Out of vs Centro: Achieve Full — Salesforce

I Am Out! The Out of Office Case Handler. vs Centro

Side-by-side comparison · 24 data points

I Am Out! The Out of Office Case Handler.

3.1·12reviews

PTO / OOO Rules - When an agent goes on vacation or out of office, I'm Out! provides an easy way for the agent to say (a) I'm out and (2) all customer cases should get assigned to someone else.

salesforcefree

Change

1. Listing metadata

Field-level data

	I Am Out! The Out of Office Case Handler.	Centro
Tagline	“PTO / OOO Rules - When an agent goes on vacation or out of office, I'm Out! provides an easy way for the agent to say (a) I'm out and (2) all customer cases should get assigned to someone else.”193 chars	“The top-rated Slack, Microsoft Teams, and Salesforce integration on the AppExchange. An integration that works, and a customer-first support model to help you along the way. MS Teams and Slack Customers love our world-class support and pragmatic approach!”255 chars
Description	817 / 2000 chars41% used	1197 / 2000 chars60% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Salesforce	Salesforce
Developer	Salesforce Labs	Centro LLC

At a glance

8 metrics · auto-computed

Feature comparison between I Am Out! The Out of Office Case Handler. and Centro: Achieve Full Control Between Slack and Salesforce
Metric	I Am Out! The Out of Office Case Handler.	Centro: Achieve Full Control Between Slack and Salesforce
Rating	3.1 ★	★ 5.0 ★
Total reviews	12	★ 44
Free plan	★ Yes	—
Pricing	free	paid
Pricing tiers	—	2 tiers
Listed features	2	★ 9
Languages	16 supported	1 supported
Listed since	Sep 2017	Nov 2020

Listed	September 27, 2017	November 30, 2020

Last updated	—	—

3. Features

As listed by each developer

I Am Out! The Out of Office Case Handler.

Customers are happy knowing that their cases are being worked on. They will always be able to contact a service agent regarding their concerns.
Service agents can designate a backup case owner while out of office. Customers' cases are assigned to backup owners at the start of an agent's time off.

Centro

View every Slack or Microsoft Teams channel connected to a Salesforce record in one place. Create channels for important customer conversations, surface them in Salesforce with Centro Linked Records, and save hours spent catching up.
Bring Salesforce records into Slack or Microsoft Teams so your team can act in seconds. Build custom notifications with Flow, or let users create their own with Centro Nudges. Notify, respond, and move work forward faster.
Keep Salesforce updated from wherever conversations happen. Create cases or tasks from Slack and Microsoft Teams messages using custom forms, automatically deflect common requests, and streamline even more workflows.
Agentforce for Teams: Access Agentforce directly in Microsoft Teams. Get trusted answers, ask follow-up questions, receive proactive alerts, and update Salesforce records using natural language.
Swarming for Teams: Create Salesforce case swarms in Microsoft Teams with one click. Collaborate, edit records, track updates, and resolve customer issues faster without duplicating work.
Salesforce Channels for Teams: Connect Microsoft Teams chats and channels to any Salesforce record. Collaborate in context, add participants, edit records, and associate shared files with the right opportunity or case.
Support Customers in Slack Connect: Let customers create and manage Salesforce cases from Slack Connect. Route requests, sync messages and status updates, support agent replies, and share surveys—all within the conversation.
Embedded Slack in Experience Cloud: Embed record-linked Slack conversations in Experience Cloud. Users can message and @mention teammates from Salesforce while keeping discussions synchronized across Slack and the customer experience.
Centro Broadcasts lets you send bulk messages to customers, partners, vendors, or internal teams through Slack Connect or Microsoft Teams. Get notified about responses and track every engagement in one place.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	I Am Out! The Out of Office Case Handler.	Centro
keeping teams	Not ranked	#2
slack	Not ranked	#2
microsoft teams	Not ranked	#3
cases	#6	Not ranked

7. App details

Long-form description · keyword frequency

I Am Out! The Out of Office Case Handler.

I'm Out! The Out of Office Case Handler ensures speedier and timely resolution of cases building customer trust and satisfaction. A service agent can now assign cases to other agents when going on PTO, making sure that all cases are being looked at, at all times, with the same sense of urgency and proficiency that customers expect from Salesforce. Customers are happy knowing that their concerns/issues/cases are being looked at and will be resolved as soon as possible. Time to resolve cases should not be affected by service agents being away from the office. With this app the agent has the ability to assign his/her cases to another agent with the same set of skills and know-how, when going OOO. This ensures that customer cases are not waiting for an agent to be back from OOO to be picked up and worked on.

Top keywords

cases7×4.79%
agent4×2.74%
agents2×1.37%
assign2×1.37%
customer2×1.37%
customers2×1.37%
ensures2×1.37%
going2×1.37%
looked2×1.37%
office2×1.37%
ooo2×1.37%
same2×1.37%

Centro

Surround your customer with the team with data and actions. This is the Salesforce, Slack, and Microsoft Teams integration you've been waiting for. Centro saves you hours, increases customer satisfaction, and gives comfort that everything is tied to Salesforce. Keep everything Centro-lized. 🔗 Linked Salesforce records to discover, organize, and engage Slack or MS Teams inside Salesforce. 🧙 Smart channel summary. Spend less time reading and more time engaging. ✨ Agentforce Agents in MS Teams! 🦾 Automate anything in Slack and MS Teams. Create and manage Channels and Chats using Salesforce Flow and our workplace chat triggers 📝 Create Salesforce Forms in Slack or MS Teams, leveraging a shared Salesforce connection. Let anyone in Slack Connect log a Case, for example 😬 Replace Chatter with Slack or MSTeams, embedded in any Salesforce record. A mini-chat client inside of Salesforce! ☁️ We are 100% focused on the Salesforce, Slack, and Microsoft Teams platforms Centro is a truly native UI and workflow experience inside Salesforce, Slack, and Microsoft Teams. One horizontal app to manage. Build out any use case you can imagine, get started today with a 14-day free trial!

Top keywords

salesforce11×6.08%
slack8×4.42%
teams7×3.87%
ms4×2.21%
ms teams4×2.21%
inside3×1.66%
microsoft3×1.66%
microsoft teams3×1.66%

I Am Out! The Out of Office Case Handler. vs Centro

I Am Out! The Out of Office Case Handler.

1. Listing metadata

Centro

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

I Am Out! The Out of Office Case Handler. · 0 changes

Centro · 1 changes

7. App details

Frequently asked

Is I Am Out! The Out of Office Case Handler. or Centro: Achieve Full Control Between Slack and Salesforce cheaper?

Which has better reviews, I Am Out! The Out of Office Case Handler. or Centro: Achieve Full Control Between Slack and Salesforce?

Should I choose I Am Out! The Out of Office Case Handler. or Centro: Achieve Full Control Between Slack and Salesforce?

Which is faster to set up, I Am Out! The Out of Office Case Handler. or Centro: Achieve Full Control Between Slack and Salesforce?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between I Am Out! The Out of Office Case Handler. and Centro: Achieve Full Control Between Slack and Salesforce?