Which works better for small vs large Salesforce AppExchange admins?

CRM Apps Lab™ Touch Contacts - updates related contact records on account update typically suits early-stage and growth-mode teams based on its published review base (1 reviews). Email Platform typically suits early-stage and growth-mode teams based on its published review base (55 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

CRM Apps Lab™ Touch vs Email Platform — Salesforce

Email Platform vs CRM Apps Lab™ Touch Contacts - updates related contact records on account update

Side-by-side comparison · 24 data points

Email Platform

5.0·55reviews

⭐ 5.0 - The Complete Email Solution for Salesforce. One app for everything email in Salesforce. ✅ Record Inbox - Email-to-Case, EAC Alternative & Visibility ✅ Global Inbox - Shared Inbox, Team Email & Queues ✅ Mass Email Campaigns, Automation & Templates

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1. Listing metadata

Field-level data

	CRM Apps Lab™ Touch Contacts - updates related contact records on account update	Email Platform
Tagline	“Touch Contacts makes it easier for email marketing integrations to work properly when Contacts should be refreshed when Accounts are edited. Whenever an Account record is edited, updates (but no changes) are made to associated Contact records too.”249 chars	“⭐ 5.0 - The Complete Email Solution for Salesforce. One app for everything email in Salesforce. ✅ Record Inbox - Email-to-Case, EAC Alternative & Visibility ✅ Global Inbox - Shared Inbox, Team Email & Queues ✅ Mass Email Campaigns, Automation & Templates”255 chars
Description	373 / 2000 chars19% used	1194 / 2000 chars60% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	CRM.Team™	GOAT Email
Listed

At a glance

7 metrics · auto-computed

Feature comparison between CRM Apps Lab™ Touch Contacts - updates related contact records on account update and Email Platform
Metric	CRM Apps Lab™ Touch Contacts - updates related contact records on account update	Email Platform
Rating	4.0 ★	★ 5.0 ★
Total reviews	1	★ 55
Free plan	Yes	Yes
Pricing	free	free
Listed features	3	★ 9
Languages	1 supported	1 supported
Listed since	Apr 2017	Sep 2024

Last updated	—	—

2. Features

As listed by each developer

CRM Apps Lab™ Touch Contacts - updates related contact records on account update

Every account update triggers their related contacts to also be touched (updated)
All triggers and processes related to the contact fire when the contact is touched (updated)
Person Accounts are excluded from the touch operation as the last modified date of the contact record element of the Person Account is updated whenever the person account is updated.

Email Platform

✅ OUTLOOK & GMAIL SYNC ✔ Outlook Compatible ✔ Gmail Compatible ✔ Personal & Shared Mailboxes ✔ Inbound & Outbound Email Sync ✔ Email Attachments Sync ✔ Unified Email Experience ✔ Multi-Mailbox Support
✅ EMAIL HISTORY & VISIBILITY ✔ Complete Email History ✔ Email Visibility on Records ✔ Customer Communication History ✔ Email Activity Timeline ✔ Team Email Visibility ✔ Shared Communication Records ✔ Email Search & Access
✅ EAC ALTERNATIVE ✔ Alternative to Einstein Activity Capture ✔ Native Email Storage ✔ Email Reporting & Analytics ✔ Email Attachments in Salesforce ✔ Long-Term Email History ✔ Salesforce Automation Support ✔ Complete Email Visibility
✅ RECORD INBOX ✔ Email-to-Case Workflows ✔ Record-Based Email Management ✔ Email Tracking on Any Record ✔ Full Email Threads ✔ Customer Communication Visibility ✔ Email Ownership ✔ Standard & Custom Objects
✅ GLOBAL INBOX ✔ Shared Inbox Management ✔ Team Email Collaboration ✔ Queue-Based Communication ✔ Email Assignment & Routing ✔ Shared Mailbox Visibility ✔ Team Ownership ✔ Customer Service Operations
✅ EMAIL AUTOMATION ✔ Smart Inbox Rules ✔ Automated Email Routing ✔ Follow-Up Automation ✔ Predefined Email Content ✔ Email Formula Expressions ✔ Workflow Automation ✔ Queue Assignment Rules
✅ EMAIL TEMPLATES & PERSONALIZATION ✔ Cross Object Merge Fields ✔ Lightning Email Templates ✔ Classic Email Templates ✔ Dynamic Personalization ✔ Email Template Automation ✔ Multi-Level Merge Fields ✔ Template Usage Analytics
✅ CUSTOM OBJECT EMAIL MANAGEMENT ✔ Email on Any Custom Object ✔ Cross Object Email Automation ✔ Related Record Context ✔ Email History on Custom Objects ✔ Record-Specific Email Experiences ✔ Custom Object Visibility ✔ Multi-Level Relationships
✅ EMAIL SECURITY & GOVERNANCE ✔ Team & Queue Access Control ✔ Email Audit Trail ✔ Data Residency Inside Salesforce ✔ Phishing Email Management ✔ Communication Governance ✔ Secure Internal Communication ✔ Secure External Communication

Keyword	CRM Apps Lab™ Touch Contacts - updates related contact records on account update	Email Platform
contact	#19	#103

6. App details

Long-form description · keyword frequency

CRM Apps Lab™ Touch Contacts - updates related contact records on account update

Touch Contacts makes it easier for email marketing integrations to work properly when Contacts should be refreshed when Accounts are edited. Whenever an Account record is edited, updates (but no changes) are made to associated Contact records too. CRM Apps Lab and CRM SuperStars are brands owned by CRM SuperStars Limited, used under license by Successtrics UK Limited.

Top keywords

crm3×5.17%
contacts2×3.45%
crm superstars2×3.45%
edited2×3.45%
limited2×3.45%
superstars2×3.45%

Email Platform

Constantly switching between Outlook, Gmail, and Salesforce? GOAT Email Core provides the foundation for Outlook & Gmail Sync, Email History, Email Visibility, Shared Mailboxes, and Customer Communication Management inside Salesforce. Keep inbound and outbound emails connected to your CRM, maintain complete Email History, and improve visibility across customer communication. GOAT Email helps teams manage email directly inside Salesforce while reducing dependency on external inboxes. Whether you prefer Record Inbox or a Shared Inbox experience, GOAT Email supports Email-to-Case workflows, Shared Mailboxes, Team Email, Customer Communication, and Outlook/Gmail integration. Alternative to Einstein Activity Capture (EAC), Email Attachments, Native Email Storage, and Email Reporting. Record Inbox: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N4V00000FgsJcUAJ Global Inbox: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N4V00000Hcc7TUAR Install GOAT Email Core first, then choose Record Inbox or Global Inbox as your preferred email experience. Contact [email protected] for installation assistance. Get started today with a free trial.

Top keywords

email13×8.61%
inbox6×3.97%
salesforce5×3.31%
goat4×2.65%
goat email4×2.65%
com3×1.99%
communication3×1.99%
customer3×1.99%
customer communication3×1.99%
gmail3×1.99%
outlook3×1.99%
outlook gmail3×1.99%

Email Platform vs CRM Apps Lab™ Touch Contacts - updates related contact records on account update

Email Platform

1. Listing metadata

CRM Apps Lab™ Touch Contacts - updates related contact records on account update

At a glance

AppRanks verdict

2. Features

3. Categories & rankings

4. Search rankings

5. Activity in the last 90 days

CRM Apps Lab™ Touch Contacts - updates related contact records on account update · 0 changes

Email Platform · 3 changes

6. App details

Frequently asked

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