Which has better reviews, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or VyNDEX | Edit and Add Salesforce Data with Microsoft Excel?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the higher average rating (4.7★ from 699 reviews) compared to VyNDEX | Edit and Add Salesforce Data with Microsoft Excel (4.5★ from 4 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or VyNDEX | Edit and Add Salesforce Data with Microsoft Excel?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics holds the higher average rating (4.7★ vs 4.5★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or VyNDEX | Edit and Add Salesforce Data with Microsoft Excel?

Both apps are one-click installs from the Salesforce AppExchange. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the deeper published review base (699 vs 4), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). VyNDEX | Edit and Add Salesforce Data with Microsoft Excel typically suits early-stage and growth-mode teams based on its published review base (4 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and VyNDEX | Edit and Add Salesforce Data with Microsoft Excel?

Migration support varies by app and category. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and VyNDEX | Edit and Add Salesforce Data with Microsoft Excel both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from VyNDEX | Edit and Add Salesforce Data with Microsoft Excel" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Talkdesk for vs VyNDEX | Edit and Add — Salesforce

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs VyNDEX | Edit and Add Salesforce Data with Microsoft Excel

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

salesforcepaid

Change

1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	VyNDEX \| Edit and Add Salesforce Data with Microsoft Excel
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“VyNDEX allows you to manage all of your Salesforce data from the familiar Excel interface. View all your records, make changes, and quickly update your Salesforce data without opening your browser. You can even update multiple records at once.”243 chars
Description	1127 / 2000 chars56% used	753 / 2000 chars38% used
Screenshots	—	—
Languages	enfrdeptes	enja
Platforms	Salesforce	Salesforce
Developer	Talkdesk	WingArc1st Inc.

At a glance

8 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and VyNDEX | Edit and Add Salesforce Data with Microsoft Excel
Metric	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	VyNDEX \| Edit and Add Salesforce Data with Microsoft Excel
Rating	★ 4.7 ★	4.5 ★
Total reviews	★ 699	4
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	3	3
Languages	5 supported	2 supported
Listed since	Apr 2016	Nov 2016

AppRanks verdict

Generated from live data on this page

The call

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics edges out VyNDEX | Edit and Add Salesforce Data with Microsoft Excel on rating (4.7★ vs 4.5★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.

Pricing

Pricing entry tiers: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics at paid, VyNDEX | Edit and Add Salesforce Data with Microsoft Excel at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 4), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. VyNDEX | Edit and Add Salesforce Data with Microsoft Excel's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics; mid-market and enterprise admins with specific feature requirements should evaluate both — VyNDEX | Edit and Add Salesforce Data with Microsoft Excel's 4-review base may include the workflow context that matches your specific use case better than Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit • VyNDEX | Edit and Add Salesforce Data with Microsoft Excel audit

Listed	April 14, 2016	November 1, 2016

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	VyNDEX \| Edit and Add Salesforce Data with Microsoft Excel
agentic ai	#1	Not ranked
agentforce ai	#1	Not ranked
agentic	#1	Not ranked
even offline	Not ranked	#12

6. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

VyNDEX | Edit and Add Salesforce Data with Microsoft Excel

Are you having trouble encouraging Salesforce adoption across your organisation? With VyNDEX, your team can keep using the familiar Excel interface to manage all your Salesforce data. View all your records, make changes, and quickly update your Salesforce data without opening your browser. You can even update multiple records at once. - Export Salesforce data to Excel and access offline. Modified data can be easily synchronised when you reconnect. - Update multiple records at once using familiar Excel features and functions. - Share workbooks between team members and use simple shared templates to keep everyone on the same page. Free Trial Available: Click the link below or visit https://trial.vyndex.com/download/index.html to get started.

Top keywords

data4×3.39%
salesforce4×3.39%
excel3×2.54%
records3×2.54%
salesforce data3×2.54%
update3×2.54%
familiar2×1.69%
familiar excel2×1.69%
keep2×1.69%
multiple2×

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs VyNDEX | Edit and Add Salesforce Data with Microsoft Excel

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

1. Listing metadata

VyNDEX | Edit and Add Salesforce Data with Microsoft Excel

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or VyNDEX | Edit and Add Salesforce Data with Microsoft Excel cheaper?

Which has better reviews, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or VyNDEX | Edit and Add Salesforce Data with Microsoft Excel?

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or VyNDEX | Edit and Add Salesforce Data with Microsoft Excel?

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or VyNDEX | Edit and Add Salesforce Data with Microsoft Excel?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

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