Which works better for small vs large Salesforce AppExchange admins?

Q!365 | Integrate Microsoft 365, Teams & SharePoint typically suits early-stage and growth-mode teams based on its published review base (22 reviews). Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice typically suits early-stage and growth-mode teams based on its published review base (211 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Q!365 | Integrate vs Natterbox | — Salesforce

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice vs Q!365 | Integrate Microsoft 365, Teams & SharePoint

Side-by-side comparison · 24 data points

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice

4.8·211reviews

Natterbox is a Salesforce-native, AI-powered contact center platform. Deliver seamless conversations across voice, SMS, and WhatsApp with AI Assistants and AI Agents that automate tasks, manage digital interactions, and free your teams to focus on CX.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Q!365 \| Integrate Microsoft 365, Teams & SharePoint	Natterbox \| Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice
Tagline	“Keep your focus on Salesforce while directly accessing your data in Teams, SharePoint sites, and Document Libraries. Easily work with the latest file versions with just one click. Compatible with all Salesforce Editions, including Mobile and Communities.”254 chars	“Natterbox is a Salesforce-native, AI-powered contact center platform. Deliver seamless conversations across voice, SMS, and WhatsApp with AI Assistants and AI Agents that automate tasks, manage digital interactions, and free your teams to focus on CX.”251 chars
Description	1200 / 2000 chars60% used	1163 / 2000 chars58% used
Screenshots	—	—
Languages	nlenfrdeit+1 more	nlenfifrde+8 more
Platforms	Salesforce	Salesforce
Developer	QKom GmbH

At a glance

8 metrics · auto-computed

Feature comparison between Q!365 | Integrate Microsoft 365, Teams & SharePoint and Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice
Metric	Q!365 \| Integrate Microsoft 365, Teams & SharePoint	Natterbox \| Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice
Rating	★ 5.0 ★	4.8 ★
Total reviews	22	★ 211
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 17 tiers	2 tiers
Listed features	★ 7	6
Languages	6 supported	13 supported
Listed since	Nov 2019	May 2017

AppRanks verdict

Generated from live data on this page

The call

Q!365 | Integrate Microsoft 365, Teams & SharePoint edges out Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice on rating (5.0★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.

Pricing

Pricing entry tiers: Q!365 | Integrate Microsoft 365, Teams & SharePoint at paid, Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice has the larger user base (211 reviews vs 22), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Q!365 | Integrate Microsoft 365, Teams & SharePoint's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Q!365 | Integrate Microsoft 365, Teams & SharePoint; mid-market and enterprise admins with specific feature requirements should evaluate both — Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice's 211-review base may include the workflow context that matches your specific use case better than Q!365 | Integrate Microsoft 365, Teams & SharePoint's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Q!365 | Integrate Microsoft 365, Teams & SharePoint audit • Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice audit

Listed	November 11, 2019	May 6, 2017

Last updated	—	—

3. Features

As listed by each developer

Q!365 | Integrate Microsoft 365, Teams & SharePoint

Connect Link contents like documents, folders and more from within your Microsoft ecosystem to your Salesforce records in an easy and intuitive way - on desktop and mobile!
Co-edit Work seamlessly on your files and documents in just one click while staying in your main driving system: Salesforce.
Activate your invest Unlock the full potential of your current investments in both clouds and take a deep dive into the world of Q!365.
Collaborate on Teams Chat Bring inline Teams Chat capabilities to all standard and custom objects. Enhance each chat with record related informations. Streamline communications in the whole corporation from within Salesforce.
Integrate Teams Meetings Plan, schedule & distribute Teams Meetings, Webinars, Virtual Appointments and Town Halls straight from within Salesforce.
Simplify Teams Telephony See your contacts' Teams availability statuses and be able to initiate audio and video calls right from your Record Page.
Automate Use our utilities in Salesforce Triggers, Flows and your own custom components to automate the world and create new Teams, Channels, Threads & Notifications, Sites & Libraries, Folders and much more...

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice

AGENTIC AI FOR SALESFORCE CONTACT CENTER Automate conversations across voice, SMS, and WhatsApp with AI Assistants. Use AI Agents to complete Salesforce tasks, progress cases, and free teams for high-value work.
OMNI-CHANNEL MESSAGING (SMS + WHATSAPP) Engage customers on their preferred channels. Manage SMS and WhatsApp natively in Salesforce with full history, seamless handoffs, and Automated Messages to keep customers updated.
NATIVE TELEPHONY PARTNER FOR SALESFORCE VOICE Make voice a digital channel by connecting to Service Cloud Voice. Keep your provider, integrate with Microsoft Teams, or use Natterbox cloud PBX for full flexibility and control.
CLICKS NOT CODE CX IVR BUILDER Use CRM data with a drag-and-drop IVR builder to design seamless inbound CX in Salesforce. Handle call volume, improve first call resolution, and raise CSAT—all with clicks, not code.
SPEECH ANALYTICS & COACHING Transcribe and analyze calls with AI-powered sentiment and speech analytics. Identify trends, surface agent recommendations, and improve coaching efficiency to boost FCR and CSAT.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Q!365 \| Integrate Microsoft 365, Teams & SharePoint	Natterbox \| Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice
microsoft teams	#8	#7
teams	#6	#12

6. App details

Long-form description · keyword frequency

Q!365 | Integrate Microsoft 365, Teams & SharePoint

The vision of Q!365 Discover the seamless blend of Microsoft Office 365's diverse collaboration tools and Salesforce's structure, robust automation and organized workflows. Why compromise when you can have the advantages of both? Leverage Q!365 to streamline Microsoft 365 and boost Salesforce's strengths. This enables your users to work efficiently within a unified cloud platform, ensuring productivity and focus on their tasks. Q!365 handles the distribution. Q!365 offers user-friendly Lightning components to access Microsoft 365 data. Salesforce Developers can take advantage of the extensive Microsoft Graph API and tailor customized interconnected processes & automations between Salesforce and Microsoft 365. We frequently utilize our expertise to condense actions in our utility classes into a single line of code. Set up Inheritance for routine tasks such as attaching documentation to your Opportunity based on chosen products. This allows the Product Manager to handle tagging, ensuring your Sales team always has instant access to the latest information. Introducing the QKom team, a dedicated group of experts and enthusiasts passionate about Salesforce and Microsoft 365.

Top keywords

3658×4.60%
microsoft6×3.45%
microsoft 3654×2.30%
salesforce3×1.72%
access2×1.15%
ensuring2×1.15%
salesforce and microsoft2×1.15%
salesforce's2×1.15%
tasks2×1.15%
team2×1.15%

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice

AI-POWERED, SALESFORCE-NATIVE CONTACT CENTER Unite voice, SMS, and WhatsApp with Conversational + Agentic AI. Deliver fast, consistent answers while your teams work entirely in Salesforce. CONVERSATIONAL AI FOR VOICE & DIGITAL Deploy AI Assistants for routine inquiries and AI Agents to complete Salesforce tasks like updates, follow-ups, and booking changes. AUTOMATE DIGITAL CHANNELS AT SCALE Send reminders and notifications automatically, and manage SMS + WhatsApp in one Unified Inbox with full visibility. EASY ADMIN & FAST DEPLOYMENT 100% Salesforce-native—no connectors or middleware. Configure with clicks, not code, and launch in days. Admins manage routing, reporting, and AI automation from one pane of glass. - Native dashboards and reports in Salesforce for full visibility. - Click-to-configure call flows, digital routing, and AI prompts. FLEXIBLE TELEPHONY & RELIABILITY Use existing telephony, connect Microsoft Teams, or run on Natterbox cloud calling with enterprise-grade reliability. SECURITY & SCALE Enterprise-grade security, role-based controls, and compliant recording. Designed to scale globally while delivering always-on service.

Top keywords

ai6×3.90%
digital3×1.95%
salesforce3×1.95%
scale3×1.95%
conversational2×1.30%
enterprise-grade2×1.30%
fast2×1.30%
full2×

Frequently asked

Common questions about this comparison

Is Q!365 | Integrate Microsoft 365, Teams & SharePoint or Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice cheaper?

Both Q!365 | Integrate Microsoft 365, Teams & SharePoint and Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice offer paid plans only. Q!365 | Integrate Microsoft 365, Teams & SharePoint starts at paid; Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Q!365 | Integrate Microsoft 365, Teams & SharePoint or Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice?

Q!365 | Integrate Microsoft 365, Teams & SharePoint has the higher average rating (5.0★ from 22 reviews) compared to Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice (4.8★ from 211 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Q!365 | Integrate Microsoft 365, Teams & SharePoint or Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice?

Q!365 | Integrate Microsoft 365, Teams & SharePoint holds the higher average rating (5.0★ vs 4.8★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Q!365 | Integrate Microsoft 365, Teams & SharePoint or Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice?

Both apps are one-click installs from the Salesforce AppExchange. Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice has the deeper published review base (211 vs 22), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice vs Q!365 | Integrate Microsoft 365, Teams & SharePoint

Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice

1. Listing metadata

Q!365 | Integrate Microsoft 365, Teams & SharePoint

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Q!365 | Integrate Microsoft 365, Teams & SharePoint or Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice cheaper?

Which has better reviews, Q!365 | Integrate Microsoft 365, Teams & SharePoint or Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice?

Should I choose Q!365 | Integrate Microsoft 365, Teams & SharePoint or Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice?

Which is faster to set up, Q!365 | Integrate Microsoft 365, Teams & SharePoint or Natterbox | Telephony, CTI, Call Center, Speech Analytics, Service Cloud Voice?

See full keyword rankings, install trends, and weekly alerts

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