RWS Translation for Knowledge
Huge volumes of Knowledge Article content are often translated with a very manual and fragmented process. Typically, individual users extract content, send it to third party agencies for translation, and then manually import it back into Salesforce. The Trados Connector for Salesforce Knowledge allows users to easily send content for translation, approve costs and track progress without having to leave the Salesforce platform. Users can now easily deliver high quality translations in their local markets on a global scale. With the Trados Connector for Knowledge you get: • An easy-to-use translation platform embedded within your Salesforce platform. • Cost savings from leveraging smart translation memories and you never paying to translate something twice. • Ability to access RWS’s Machine Translation for enhanced productivity or ‘no touch’ translation. • Access on any device wherever you are, with a multi-channel experience available via browser, mobile or tablet. • Support for RWS Translation Management technology, including Trados, TMS, Managed Translation and WorldServer.
Top keywords
- translation8×5.16%
- salesforce4×2.58%
- content3×1.94%
- knowledge3×1.94%
- platform3×1.94%
- trados3×1.94%
- users3×1.94%
- access2×1.29%
- connector2×1.29%
- rws2×1.29%
- salesforce platform2×1.29%
- send2×1.29%
Reputation Studio by 1440 | Customer Ratings and Reviews, Q&A, Social Comments
Customer feedback is everywhere—but managing reviews, Q&A, ratings, and social comments across multiple channels doesn't have to be. Reputation Studio centralizes product reviews, location reviews, app reviews, and customer questions from 50+ channels directly inside Salesforce Service Cloud, giving teams a single workspace to monitor, respond, automate, and report. With Agentforce, AI-powered response recommendations, intelligent routing, approval workflows, customizable dashboards, and Voice of Customer analytics help brands respond faster while maintaining consistent, on-brand customer experiences. Every review and response is synchronized with Salesforce for case management, reporting, automation, and actionable customer insights. Trusted by enterprise brands across retail, CPG, travel, and hospitality, Reputation Studio helps organizations reduce response times, increase review volume by 12%, improve average ratings by 0.12 stars, and save 50+ agent hours per month—turning customer feedback into better products, better service, and stronger brand reputation.
Top keywords
- customer6×4.23%
- reviews4×2.82%
- reputation3×2.11%
- response3×2.11%
- 122×1.41%
- 502×1.41%
- better2×1.41%
- brands2×1.41%
