Which works better for small vs large Salesforce AppExchange admins?

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice typically suits early-stage and growth-mode teams based on its published review base (32 reviews). RWS Translation for Knowledge typically suits early-stage and growth-mode teams based on its published review base (2 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

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Girik SMS & CTI vs RWS Translation for — Salesforce

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice vs RWS Translation for Knowledge

Side-by-side comparison · 24 data points

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

5.0·32reviews

Boost sales and service with 100% Salesforce Native CTI. Make and receive calls inside Salesforce, access real-time transcripts, get AI-driven suggestions, and leverage an AI Calling Agent for lead qualification, follow-ups, and multilingual support.

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1. Listing metadata

Field-level data

	Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center \| AI Voice	RWS Translation for Knowledge
Tagline	“Boost sales and service with 100% Salesforce Native CTI. Make and receive calls inside Salesforce, access real-time transcripts, get AI-driven suggestions, and leverage an AI Calling Agent for lead qualification, follow-ups, and multilingual support.”250 chars	“The Trados Connector for Knowledge allows you to easily send Knowledge Articles for translation, approve costs and track without leaving Salesforce. Now you can deliver high quality translations in your local markets on a global scale.”235 chars
Description	1084 / 2000 chars54% used	1099 / 2000 chars55% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	Girikon AI	RWS
Listed

At a glance

8 metrics · auto-computed

Feature comparison between Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice and RWS Translation for Knowledge
Metric	Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center \| AI Voice	RWS Translation for Knowledge
Rating	★ 5.0 ★	3.0 ★
Total reviews	★ 32	2
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 3 tiers	1 tier
Listed features	★ 9	3
Languages	1 supported	1 supported
Listed since	Jan 2025	Aug 2016

Last updated	—	—

3. Features

As listed by each developer

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

AI HUMAN-LIKE CALLING - Engage customers with AI-powered CTI telephony that delivers natural, human-like conversations. Automate outreach, qualify leads faster, and increase connection rates directly from Salesforce.
AI TRANSCRIPT & SENTIMENT - Generate real-time call transcripts, minutes, and sentiment analysis within Salesforce. Improve compliance, speed up reviews, and enable precise follow-ups with CTI-driven automation.
AI ACTIONS & AUTOMATION - Boost productivity with AI insights in CTI. Automatically create cases, schedule follow-ups, and recommend next-best actions based on customer intent and live conversation analysis.
SALESFORCE-NATIVE CTI - Enjoy seamless CTI integration built 100% on Salesforce. Eliminate third-party tools, reduce maintenance, and ensure secure, reliable telephony performance for every team.
CLICK-TO-DIAL TELEPHONY - Initiate calls instantly with click-to-dial CTI from any Salesforce record. Streamline telephony workflows, cut down on manual steps, and give agents more time for meaningful conversations.
REAL-TIME INSIGHTS - Leverage CTI with telephony intelligence to access customer history and profiles during calls. Empower agents with real-time context for personalized, effective customer interactions.
AUTOMATIC CALL LOGGING - Save time with CTI-based auto logging of call duration, notes, and outcomes inside Salesforce. Ensure all telephony interactions are tracked, compliant, and ready for future reference.
CUSTOM CALL ROUTING - Enhance call handling with customizable CTI call routing. Direct calls to the right agent or team based on business rules, ensuring faster response times and improved customer satisfaction.
ANALYTICS & REPORTING - Gain visibility with CTI telephony analytics. Track call volumes, measure performance, identify trends, and make smarter, data-driven decisions to strengthen customer service.

RWS Translation for Knowledge

Unlock your Salesforce Knowledge • By translating your valuable content into other languages, you’ll share your expertise with a broader audience. • Translate Salesforce information from Knowledge Articles to Document Attachments and Notes Records.
Deliver translated content quicker • Leverage your language technology investments to translate thousands of articles faster. • Initiate translations from within the Salesforce platform with no need to switch context.
Gain control and quality • Create, approve and track translation projects with the intuitive dashboard embedded within Salesforce. • Gain visibility of the progress and cost of each project, and save by leveraging RWS Language Technology .

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center \| AI Voice	RWS Translation for Knowledge
cti telephony	#3	Not ranked
call logging	#3	Not ranked
translation	Not ranked	#4
telephony	#9	Not ranked
translations	Not ranked	#11

6. App details

Long-form description · keyword frequency

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

GIRIKCTI — SALESFORCE NATIVE CTI & TELEPHONY GirikCTI is a 100% Salesforce-native CTI and telephony solution. It embeds voice and AI inside Salesforce. No external connectors. Ideal for sales and service teams. BUSINESS BENEFITS - Boost agent productivity with click-to-dial, integrated softphone, and unified UI. - Qualify leads automatically with the AI Calling Agent and automate follow-ups. - Improve CX with real-time transcripts, sentiment analysis, and AI call summaries. - Provide real-time actionable suggestions to agents during calls. - Reduce TCO and security risk. Data stays inside Salesforce. TECHNICAL HIGHLIGHTS - Integrated softphone, multi-line support, IVR, and bulk dialing. - Real-time transcription, AI call analysis, and agent recommendations. - Auto case and task creation using native Flows and Apex. - Call recording, call disposition, barge, whisper, and live monitoring. - Multilingual support and scalable architecture on Salesforce cloud. Deploy fast with a no-code setup. 24/7 support included. Drive more leads and close more deals with GirikCTI.

Top keywords

ai4×2.58%
call4×2.58%
salesforce4×2.58%
agent3×1.94%
girikcti3×1.94%
real-time3×1.94%
support3×1.94%
ai call2×1.29%
analysis2×1.29%
cti2×1.29%
inside2×1.29%
inside salesforce2×1.29%

RWS Translation for Knowledge

Huge volumes of Knowledge Article content are often translated with a very manual and fragmented process. Typically, individual users extract content, send it to third party agencies for translation, and then manually import it back into Salesforce. The Trados Connector for Salesforce Knowledge allows users to easily send content for translation, approve costs and track progress without having to leave the Salesforce platform. Users can now easily deliver high quality translations in their local markets on a global scale. With the Trados Connector for Knowledge you get: • An easy-to-use translation platform embedded within your Salesforce platform. • Cost savings from leveraging smart translation memories and you never paying to translate something twice. • Ability to access RWS’s Machine Translation for enhanced productivity or ‘no touch’ translation. • Access on any device wherever you are, with a multi-channel experience available via browser, mobile or tablet. • Support for RWS Translation Management technology, including Trados, TMS, Managed Translation and WorldServer.

Top keywords

translation8×5.16%
salesforce4×2.58%
content3×1.94%
knowledge3×1.94%
platform3×1.94%
trados3×1.94%
users3×1.94%
access2×1.29%
connector

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice vs RWS Translation for Knowledge

Girik SMS & CTI Telephony for Salesforce - AI Powered Call Center | AI Voice

1. Listing metadata

RWS Translation for Knowledge

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

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