Which has better reviews, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or 360° Analytics for Service Cloud – Smart Dashboards & Insights?

360° Analytics for Service Cloud – Smart Dashboards & Insights has the higher average rating (5.0★ from 4 reviews) compared to 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce (4.9★ from 1,280 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or 360° Analytics for Service Cloud – Smart Dashboards & Insights?

360° Analytics for Service Cloud – Smart Dashboards & Insights holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or 360° Analytics for Service Cloud – Smart Dashboards & Insights?

Both apps are one-click installs from the Salesforce AppExchange. 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce has the deeper published review base (1,280 vs 4), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce typically suits early-stage and growth-mode teams based on its published review base (1,280 reviews). 360° Analytics for Service Cloud – Smart Dashboards & Insights typically suits early-stage and growth-mode teams based on its published review base (4 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce and 360° Analytics for Service Cloud – Smart Dashboards & Insights?

Migration support varies by app and category. 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce and 360° Analytics for Service Cloud – Smart Dashboards & Insights both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from 360° Analytics for Service Cloud – Smart Dashboards & Insights" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

360 SMS App for vs 360° Analytics for — Salesforce

360° Analytics for Service Cloud – Smart Dashboards & Insights vs 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

Side-by-side comparison · 24 data points

360° Analytics for Service Cloud – Smart Dashboards & Insights

5.0·4reviews

360° Support – Smart Customer Support Analytics & Dashboards is a fully secure ready-to-install Service Cloud package that empowers customer support agents with instant data insights and dashboards on Cases, User Journeys, and Accounts.

salesforcefree

Change

1. Listing metadata

Field-level data

	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce	360° Analytics for Service Cloud – Smart Dashboards & Insights
Tagline	“Salesforce-native 360 SMS app to send and receive SMS, MMS, RCS, text messages, bulk SMS and WhatsApp, Voice, CTI and Telephony. Automate texting, chat, AI chatbots, appointment reminders and drip campaigns with Salesforce Flow to improve response rates.”254 chars	“360° Support – Smart Customer Support Analytics & Dashboards is a fully secure ready-to-install Service Cloud package that empowers customer support agents with instant data insights and dashboards on Cases, User Journeys, and Accounts. ”237 chars
Description	1182 / 2000 chars59% used	917 / 2000 chars46% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Salesforce	Salesforce
Developer	360 Degree Cloud Technologies Pvt. Ltd.	Envision eCommerce Inc. DBA Envision

At a glance

8 metrics · auto-computed

Feature comparison between 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce and 360° Analytics for Service Cloud – Smart Dashboards & Insights
Metric	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce	360° Analytics for Service Cloud – Smart Dashboards & Insights
Rating	4.9 ★	★ 5.0 ★
Total reviews	★ 1.3k	4
Free plan	—	★ Yes
Pricing	paid	free
Pricing tiers	1 tier	—
Listed features	★ 9	6
Languages	16 supported	1 supported
Listed since	May 2016	Sep 2025

AppRanks verdict

Generated from live data on this page

The call

360° Analytics for Service Cloud – Smart Dashboards & Insights edges out 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce on rating (5.0★ vs 4.9★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.

Pricing

On pricing, 360° Analytics for Service Cloud – Smart Dashboards & Insights offers a free tier (free) while 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce has the larger user base (1,280 reviews vs 4), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. 360° Analytics for Service Cloud – Smart Dashboards & Insights's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to 360° Analytics for Service Cloud – Smart Dashboards & Insights; mid-market and enterprise admins with specific feature requirements should evaluate both — 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce's 1,280-review base may include the workflow context that matches your specific use case better than 360° Analytics for Service Cloud – Smart Dashboards & Insights's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce audit • 360° Analytics for Service Cloud – Smart Dashboards & Insights audit

Listed	May 6, 2016	September 15, 2025

Last updated	—	—

3. Features

As listed by each developer

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

SMS, WhatsApp & Texting in Salesforce ➜ Send & receive SMS, MMS, WhatsApp, Live Chat & Web Chat from Leads, Contacts and Cases ➜ Reach customers with a 98% read rate and ~90-second response ➜ Send your first text message within 2 minutes of installation
Two-Way SMS & Texting via Salesforce Flow ➜ Automate two-way SMS text messaging for lead nurturing via Flow ➜ Trigger Inbound & Outbound SMS, Drip Campaigns and reminders ➜ Connect SMS with Calls, Voicemail, CTI and Telephony across Service Cloud
Built for Every Industry, Compliant ➜ Trusted across Healthcare, Education, Finance and more industries ➜ Compliant text messaging with TCPA, HIPAA and GDPR support ➜ Run SMS and WhatsApp securely across Sales and Service Cloud
AI Chatbots, Live Chat & Conversational AI Messaging ➜ Automate WhatsApp messaging & SMS notifications with Flow ➜ AI chatbot agents & Conversational AI deflect Service Cloud cases ➜ Break language barriers across 15+ channels: SMS, WhatsApp, WeChat
Bulk SMS, MMS & Multichannel WhatsApp Automation ➜ Run bulk SMS, MMS & Bulk Messaging for high-volume campaigns ➜ Send bulk text messages and Mass Text to campaign members via WhatsApp marketing ➜ Scale 1-on-1 SMS and chat across SMS, WhatsApp and WeChat
Native Salesforce SMS App & Flow Components ➜ 360 SMS is a 100% native Salesforce SMS App with seamless SMS integration ➜ Use native SMS components in custom Salesforce Flows ➜ Real-time engagement and text messaging, all in Salesforce
Omnichannel Messaging: WhatsApp Business, Chat & CTI ➜ Message customers on WhatsApp Business, WeChat, KakaoTalk, Viber, Zalo & Line ➜ Personalized text to Live Chat & AI-powered messaging ➜ Unify Chat, SMS & CTI with Omnichannel Conversational Messaging
Free Trial + Free support from USA-Based SMS Experts ➜ Click GET IT NOW to see SMS & WhatsApp live in Salesforce in minutes ➜ Set it up yourself or with our free USA-based SMS experts ➜ No cost, no risk — start texting from Salesforce today
Automated Appointment Reminders, Drip Campaigns & RCS Messaging ➜ Cut no-shows with automated appointment reminders by SMS and WhatsApp ➜ Build drip campaigns for lead nurturing without code ➜ Send every message over SMS, RCS, MMS or CTI from Salesforce

360° Analytics for Service Cloud – Smart Dashboards & Insights

Real-Time Insights – In-built dashboards provide real-time visibility into customer support performance, avoiding any gaps between data and information.
Clear Visualization – The dashboards and visuals are easy to comprehend at a single glimpse.
Data-Driven Decision Making – Interactive dashboards and insights give business owners confidence to make big changes in their customer support patterns.
Performance Tracking – Timely track case escalation rates, inactive cases and average closure time to ensure better team performance at all times.
Enhanced Team Productivity – Timely identify workloads across teams and agents to adjust the bandwidth and increase response rates.
Reports For Records – Instantly export dashboards to Excel for reporting, and collaboration across teams

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce	360° Analytics for Service Cloud – Smart Dashboards & Insights
your customers	#1	Not ranked
whatsapp	#1	Not ranked
services automation	#1	Not ranked
and support	Not ranked	#2
case data install	Not ranked	#3

7. App details

Long-form description · keyword frequency

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

360 SMS turns Salesforce into a full texting platform. Send your first SMS, MMS or WhatsApp within two minutes of install — text messaging gets a 98% read rate and ~90-second response. What you can do Two-way, 1-on-1 texting on any Salesforce object Bulk SMS and mass texting at scale, even from Reports Automate SMS text messaging with Drip Campaigns and scheduled sends Appointment reminders that cut no-shows Trigger SMS and WhatsApp from Flow or Process Builder AI chatbot, SMS/email alerts, templates and phone verification Multichannel messaging SMS, MMS, CTI telephony, ringless voicemail, plus WhatsApp and WhatsApp Business — two-way global WhatsApp messaging and Live Chat from your website, all inside Salesforce. Natively built on Salesforce A 100% Native Salesforce SMS App across Sales, Service, Community, Marketing Cloud and Pardot, with omnichannel routing. Long/Short Code or bring your own number. Compliance: TCPA, GDPR, HIPAA, with opt-in/opt-out consent. Used across education, recruitment, real estate, healthcare, mortgage and nonprofits. Click GET IT NOW for a free trial — set it up yourself or with our free USA-based Salesforce and SMS consultants.

Top keywords

sms9×5.03%
salesforce6×3.35%
whatsapp5×2.79%
messaging4×2.23%
texting3×1.68%
mms2×1.12%
sms mms2×1.12%
text2×1.12%
text messaging2×1.12%
two-way2×1.12%

360° Analytics for Service Cloud – Smart Dashboards & Insights

Full Description 360° Support – Smart Customer Support Analytics & Dashboards is a fully secure ready-to-install Service Cloud package that empowers customer support agents with instant data insights and dashboards on Cases, User Journeys, and Accounts. It provides a holistic view of customer support performance, success rates enabling teams to make instant but strategic decisions. Data Visualization includes: Donut Charts showing high-volume customers and open case distribution. Horizontal Bar Charts showing growth patterns, top escalated users, and team-wise case priorities. Vertical Bar Charts showing inactive cases, comment frequency, case ownership, and average closure time. Matrix Charts for analyzing closed cases by account over the fiscal year. These AI-powered visuals and dashboards are safe to download and exportable for Excel for quick access and instant shareability.

Top keywords

charts4×3.25%
support4×3.25%
case3×2.44%
cases3×2.44%
charts showing3×2.44%
customer3×2.44%
customer support3×2.44%
dashboards3×2.44%
instant3×2.44%

360° Analytics for Service Cloud – Smart Dashboards & Insights vs 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

360° Analytics for Service Cloud – Smart Dashboards & Insights

1. Listing metadata

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce · 8 changes

360° Analytics for Service Cloud – Smart Dashboards & Insights · 0 changes

7. App details

Frequently asked

Is 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or 360° Analytics for Service Cloud – Smart Dashboards & Insights cheaper?

Which has better reviews, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or 360° Analytics for Service Cloud – Smart Dashboards & Insights?

Should I choose 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or 360° Analytics for Service Cloud – Smart Dashboards & Insights?

Which is faster to set up, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or 360° Analytics for Service Cloud – Smart Dashboards & Insights?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce and 360° Analytics for Service Cloud – Smart Dashboards & Insights?