360° Analytics for Service Cloud – Smart Dashboards & Insights for Salesforce
- Category rank
- #46 in Data Visualization
- Price
- Free plan
- Listing audit
- 60/100
360° Analytics for Service Cloud – Smart Dashboards & Insights is a Salesforce AppExchange app by Envision eCommerce Inc. DBA Envision. With a rating of 5.0★ from 4 reviews, it currently ranks #46 in the Data Visualization category.
360° Analytics for Service Cloud – Smart Dashboards & Insights is the #46 ranked Data Visualization app on Salesforce, with a 5.0 average rating from 4 reviews, free to use, as of Nov 12, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 12, 2026
360° Analytics for Service Cloud – Smart Dashboards & Insights ranks #46 of 241 in Data Visualization on Salesforce. It holds a 5.0★ average from 4 reviews on Salesforce. It is free to use.
Pros
- +Free plan available — no paid subscription needed to start
Cons
- −Only 4 reviews — the average can still move with a few new ratings
About 360° Analytics for Service Cloud – Smart Dashboards & Insights
How 360° Analytics for Service Cloud – Smart Dashboards & Insights works
Full Description 360° Support – Smart Customer Support Analytics & Dashboards is a fully secure ready-to-install Service Cloud package that empowers customer support agents with instant data insights and dashboards on Cases, User Journeys, and Accounts. It provides a holistic view of customer support performance, success rates enabling teams to make instant but strategic decisions.
Data Visualization includes:
Donut Charts showing high-volume customers and open case distribution.
Horizontal Bar Charts showing growth patterns, top escalated users, and team-wise case priorities.
Vertical Bar Charts showing inactive cases, comment frequency, case ownership, and average closure time.
Matrix Charts for analyzing closed cases by account over the fiscal year.
These AI-powered visuals and dashboards are safe to download and exportable for Excel for quick access and instant shareability.
Key features
- Real-Time Insights – In-built dashboards provide real-time visibility into customer support performance, avoiding any gaps between data and information.
- Clear Visualization – The dashboards and visuals are easy to comprehend at a single glimpse.
