Side-by-side comparison · 24 data points
Transform the way you see relationships. Drive sales by identifying, managing and understanding your customer stakeholder relationships visually. An effective, intuitive and easy-to-use relationship mapping org chart tool that is native to Salesforce.
| OrgChartPlus - Relationship Mapping & Org Chart Tool for Salesforce | 360° Analytics for Service Cloud – Smart Dashboards & Insights | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer |
360° Support – Smart Customer Support Analytics & Dashboards is a fully secure ready-to-install Service Cloud package that empowers customer support agents with instant data insights and dashboards on Cases, User Journeys, and Accounts.
| Metric | OrgChartPlus - Relationship Mapping & Org Chart Tool for Salesforce | 360° Analytics for Service Cloud – Smart Dashboards & Insights |
|---|---|---|
| Rating | 4.8 ★ | ★ 5.0 ★ |
| Total reviews | ★ 114 | 4 |
| Free plan | — | ★ Yes |
| Pricing | paid | free |
| Built for Shopify | — | — |
| Pricing tiers | 1 tier | — |
| Listed features | 3 | ★ 6 |
| Languages | 1 supported | 1 supported |
| Listed since | Sep 2011 | Sep 2025 |
360° Analytics for Service Cloud – Smart Dashboards & Insights edges out OrgChartPlus - Relationship Mapping & Org Chart Tool for Salesforce on rating (5.0★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. On pricing, 360° Analytics for Service Cloud – Smart Dashboards & Insights offers a free tier (free) while OrgChartPlus - Relationship Mapping & Org Chart Tool for Salesforce starts at paid. The free option meaningfully reduces evaluation cost, particularly for stores at sub-1K monthly orders where the entry-paid tier can outpace the value delivered. OrgChartPlus - Relationship Mapping & Org Chart Tool for Salesforce has the larger user base (114 reviews vs 4), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. 360° Analytics for Service Cloud – Smart Dashboards & Insights's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to 360° Analytics for Service Cloud – Smart Dashboards & Insights; mid-market and enterprise merchants with specific feature requirements should evaluate both — OrgChartPlus - Relationship Mapping & Org Chart Tool for Salesforce's 114-review base may include the workflow context that matches your specific use case better than 360° Analytics for Service Cloud – Smart Dashboards & Insights's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: OrgChartPlus - Relationship Mapping & Org Chart Tool for Salesforce audit • 360° Analytics for Service Cloud – Smart Dashboards & Insights audit
| Listed |
|---|
| Last updated | — | — |
|---|
| Keyword | OrgChartPlus - Relationship Mapping & Org Chart Tool for Salesforce | 360° Analytics for Service Cloud – Smart Dashboards & Insights |
|---|---|---|
| contact | #20 | Not ranked |
| poll | #49 | Not ranked |
| freeform | #61 | Not ranked |
360° Analytics for Service Cloud – Smart Dashboards & Insights is the cheaper option — it offers a free plan (free). OrgChartPlus - Relationship Mapping & Org Chart Tool for Salesforce starts at paid. Both publish their pricing on the Salesforce AppExchange marketplace; AppRanks mirrors what's listed on each refresh cycle.
360° Analytics for Service Cloud – Smart Dashboards & Insights has the higher average rating (5.0★ from 4 reviews) compared to OrgChartPlus - Relationship Mapping & Org Chart Tool for Salesforce (4.8★ from 114 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. OrgChartPlus - Relationship Mapping & Org Chart Tool for Salesforce fits better if you prioritize broader integrations; 360° Analytics for Service Cloud – Smart Dashboards & Insights is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange marketplace. OrgChartPlus - Relationship Mapping & Org Chart Tool for Salesforce has more onboarding documentation maturity (114 reviews vs 4), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
OrgChartPlus - Relationship Mapping & Org Chart Tool for Salesforce typically suits early-stage and growth-mode stores based on its review-base composition (114 reviews). 360° Analytics for Service Cloud – Smart Dashboards & Insights aligns more with early-stage and growth-mode stores (4 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. OrgChartPlus - Relationship Mapping & Org Chart Tool for Salesforce and 360° Analytics for Service Cloud – Smart Dashboards & Insights both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from 360° Analytics for Service Cloud – Smart Dashboards & Insights" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.