Which works better for small vs large Salesforce AppExchange admins?

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce typically suits early-stage and growth-mode teams based on its published review base (1,280 reviews). SMS Ninja typically suits early-stage and growth-mode teams based on its published review base (52 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

360 SMS App for vs SMS Ninja — Salesforce

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce vs SMS Ninja

Side-by-side comparison · 24 data points

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

4.9·1.3kreviews

Salesforce-native 360 SMS app to send and receive SMS, MMS, RCS, text messages, bulk SMS and WhatsApp, Voice, CTI and Telephony. Automate texting, chat, AI chatbots, appointment reminders and drip campaigns with Salesforce Flow to improve response rates.

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1. Listing metadata

Field-level data

	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce	SMS Ninja
Tagline	“Salesforce-native 360 SMS app to send and receive SMS, MMS, RCS, text messages, bulk SMS and WhatsApp, Voice, CTI and Telephony. Automate texting, chat, AI chatbots, appointment reminders and drip campaigns with Salesforce Flow to improve response rates.”254 chars	“Explore how companies are expanding their sales pipelines with SMS Ninja! You’ll experience seamless, multi-channel customer communication with automated workflows, smart message triggers, & auto-replies with Einstein Copilot integration. ”239 chars
Description	1182 / 2000 chars59% used	1177 / 2000 chars59% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Salesforce	Salesforce
Developer	360 Degree Cloud Technologies Pvt. Ltd.	Ksolves India Limited

At a glance

8 metrics · auto-computed

Feature comparison between 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce and SMS Ninja
Metric	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce	SMS Ninja
Rating	4.9 ★	★ 5.0 ★
Total reviews	★ 1.3k	52
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	★ 2 tiers
Listed features	9	9
Languages	16 supported	1 supported
Listed since	May 2016	May 2023

Listed	May 6, 2016	May 22, 2023

Last updated	—	—

3. Features

As listed by each developer

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

SMS, WhatsApp & Texting in Salesforce ➜ Send & receive SMS, MMS, WhatsApp, Live Chat & Web Chat from Leads, Contacts and Cases ➜ Reach customers with a 98% read rate and ~90-second response ➜ Send your first text message within 2 minutes of installation
Two-Way SMS & Texting via Salesforce Flow ➜ Automate two-way SMS text messaging for lead nurturing via Flow ➜ Trigger Inbound & Outbound SMS, Drip Campaigns and reminders ➜ Connect SMS with Calls, Voicemail, CTI and Telephony across Service Cloud
Built for Every Industry, Compliant ➜ Trusted across Healthcare, Education, Finance and more industries ➜ Compliant text messaging with TCPA, HIPAA and GDPR support ➜ Run SMS and WhatsApp securely across Sales and Service Cloud
AI Chatbots, Live Chat & Conversational AI Messaging ➜ Automate WhatsApp messaging & SMS notifications with Flow ➜ AI chatbot agents & Conversational AI deflect Service Cloud cases ➜ Break language barriers across 15+ channels: SMS, WhatsApp, WeChat
Bulk SMS, MMS & Multichannel WhatsApp Automation ➜ Run bulk SMS, MMS & Bulk Messaging for high-volume campaigns ➜ Send bulk text messages and Mass Text to campaign members via WhatsApp marketing ➜ Scale 1-on-1 SMS and chat across SMS, WhatsApp and WeChat
Native Salesforce SMS App & Flow Components ➜ 360 SMS is a 100% native Salesforce SMS App with seamless SMS integration ➜ Use native SMS components in custom Salesforce Flows ➜ Real-time engagement and text messaging, all in Salesforce
Omnichannel Messaging: WhatsApp Business, Chat & CTI ➜ Message customers on WhatsApp Business, WeChat, KakaoTalk, Viber, Zalo & Line ➜ Personalized text to Live Chat & AI-powered messaging ➜ Unify Chat, SMS & CTI with Omnichannel Conversational Messaging
Free Trial + Free support from USA-Based SMS Experts ➜ Click GET IT NOW to see SMS & WhatsApp live in Salesforce in minutes ➜ Set it up yourself or with our free USA-based SMS experts ➜ No cost, no risk — start texting from Salesforce today
Automated Appointment Reminders, Drip Campaigns & RCS Messaging ➜ Cut no-shows with automated appointment reminders by SMS and WhatsApp ➜ Build drip campaigns for lead nurturing without code ➜ Send every message over SMS, RCS, MMS or CTI from Salesforce

SMS Ninja

BOOST ENGAGEMENT & CLOSE DEALS FASTER Turn conversations into conversions with SMS/WhatsApp text messaging. Run campaigns & surveys, automate follow-ups, & drive instant replies. Track & monitor communication effectiveness on intuitive dashboards.
MULTI-CHANNEL MESSAGING EXPANDS YOUR REACH Reach your customers across various channels – SMS, WhatsApp, Email, MMS, Telegram, and Messenger – right from Salesforce. Engage better, convert faster, and boost sales effortlessly.
STRENGTHEN RELATIONSHIPS WITH ONE-TO-ONE MESSAGING Engage personally with leads across SMS, WhatsApp, & other channels. Get a unified view of the entire communication cycle. Stay on top of every interaction with notifications, incoming alerts & filters.
BOOST RESPONSE TIMES WITH AUTOMATED CONVERSATIONS Instantly engage your leads by automating responses through SMS workflows and process builders. Capture new leads, provide on-the-spot support, resolve queries faster, and ensure no opportunity is missed.
GROW SALES WITH BULK MESSAGING Send mass messages from any channel right away or schedule in advance. Engage with responses in real-time, track & analyze engagement through detailed SMS reporting & analytics, and optimize your campaigns.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce	SMS Ninja
sms app	#2	#1
sms and	#1	#3
sms whatsapp	#1	#7
sms and whatsapp	#1	#7
whatsapp messaging	#1	#7

7. App details

Long-form description · keyword frequency

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

360 SMS turns Salesforce into a full texting platform. Send your first SMS, MMS or WhatsApp within two minutes of install — text messaging gets a 98% read rate and ~90-second response. What you can do Two-way, 1-on-1 texting on any Salesforce object Bulk SMS and mass texting at scale, even from Reports Automate SMS text messaging with Drip Campaigns and scheduled sends Appointment reminders that cut no-shows Trigger SMS and WhatsApp from Flow or Process Builder AI chatbot, SMS/email alerts, templates and phone verification Multichannel messaging SMS, MMS, CTI telephony, ringless voicemail, plus WhatsApp and WhatsApp Business — two-way global WhatsApp messaging and Live Chat from your website, all inside Salesforce. Natively built on Salesforce A 100% Native Salesforce SMS App across Sales, Service, Community, Marketing Cloud and Pardot, with omnichannel routing. Long/Short Code or bring your own number. Compliance: TCPA, GDPR, HIPAA, with opt-in/opt-out consent. Used across education, recruitment, real estate, healthcare, mortgage and nonprofits. Click GET IT NOW for a free trial — set it up yourself or with our free USA-based Salesforce and SMS consultants.

Top keywords

sms9×5.03%
salesforce6×3.35%
whatsapp5×2.79%
messaging4×2.23%
texting3×1.68%
mms2×1.12%
sms mms2×1.12%
text2×1.12%
text messaging2×1.12%
two-way2×1.12%

SMS Ninja

SMS Ninja, developed by Ksolves, is a native SMS app for Salesforce with a user-friendly interface, providing a unified inbox for all customer interactions. Designed by highly experienced and certified Salesforce developers, this SMS App for Salesforce is compatible with SF Lighting, ensuring a smooth integration with SMS and WhatsApp. Our SMS messaging app lets you send SMS and WhatsApp messages effectively worldwide right within Salesforce. It also integrates with other messaging channels, including Email, Telegram, Facebook Messenger, and MMS. Features like Bulk SMS, SMS Drip Campaigns, SMS Templates, Zero-Code Chatbots, SMS ShortLinks, and SMS Short link tracking enable teams to connect with numerous clients, solidifying it as the revolutionary Salesforce SMS messaging app. Service industries like Retail, Healthcare, Manufacturing, Financial, Education, Communications & more, rely on our tool for converting potential leads into clients. Leverage our SMS and WhatsApp messaging app to help your business ease communication. Our SMS app helps you increase sales & conversions, by sending SMS and WhatsApp messages, ensuring 100% data privacy with SMS Ninja

Top keywords

sms16×9.52%
salesforce5×2.98%
messaging4×2.38%
sms and whatsapp4×2.38%
whatsapp4×2.38%
clients2×1.19%
ensuring2×1.19%
messages2×1.19%

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce vs SMS Ninja

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

1. Listing metadata

SMS Ninja

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce · 8 changes

SMS Ninja · 0 changes

7. App details

Frequently asked

Is 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or SMS Ninja cheaper?

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Which works better for small vs large Salesforce AppExchange admins?

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