Side-by-side comparison
Send SMS, MMS, RCS, WeChat, WhatsApp & CTI from Salesforce. Automate text messaging with Flow & Agentforce, run bulk SMS & drip campaigns, manage two-way SMS with AI chatbots, no-code automation. 100% Salesforce-native: Healthcare, Nonprofits & Education.
| Metric | 360 SMS App: SMS, Text, MMS, Bulk SMS, WhatsApp, RCS, Two-Way SMS for Salesforce | Identify Email Response in a Closed Case |
|---|---|---|
| Rating | 4.9 ★ | — |
| Total reviews | 1.3k | 0 |
| Free plan | — | ★ Yes |
| Pricing | paid | free |
| Pricing tiers | 1 tier | — |
| Listed features | 9 | — |
| Languages | 16 supported | 1 supported |
360 SMS App and Identify Email Response in a Closed Case each lead on different measured dimensions — pick by the one that matters most to you.
Identify Email Response in a Closed Case lists a free tier (free); 360 SMS App: SMS, Text, MMS, Bulk SMS, WhatsApp, RCS, Two-Way SMS for Salesforce lists paid.
Built only from the Salesforce AppExchange listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology
Read each app's audit: 360 SMS App: SMS, Text, MMS, Bulk SMS, WhatsApp, RCS, Two-Way SMS for Salesforce audit • Identify Email Response in a Closed Case audit
| Field | 360 SMS App | Identify |
|---|---|---|
| Tagline | ||
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Listed since |
|---|
| May 2016 |
| Jan 2021 |
No features listed.
| Keyword | 360 SMS App | Identify |
|---|---|---|
| whatsapp campaigns | #1 | Not ranked |
| sms app | #1 | Not ranked |
| sms and | #1 | Not ranked |
| closed case days | Not ranked | #6 |
| focus on closing | Not ranked | #12 |
No tracked changes.
Identify Email Response in a Closed Case is cheaper to start with — it offers a free plan and 360 SMS App: SMS, Text, MMS, Bulk SMS, WhatsApp, RCS, Two-Way SMS for Salesforce doesn't list one. 360 SMS App: SMS, Text, MMS, Bulk SMS, WhatsApp, RCS, Two-Way SMS for Salesforce's plans start at $7 / user / month (USD). Prices are as listed on the Salesforce AppExchange; check what each tier includes in the Pricing section above.
AppRanks cannot separate these two on rating, because neither publishes one. 360 SMS App: SMS, Text, MMS, Bulk SMS, WhatsApp, RCS, Two-Way SMS for Salesforce does carry the larger published review base (1,295 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. AppRanks doesn't measure setup time directly; 360 SMS App: SMS, Text, MMS, Bulk SMS, WhatsApp, RCS, Two-Way SMS for Salesforce has more published reviews to read for user-reported install experience (1,295 vs 0).
AppRanks cannot say which fits a larger or smaller operation — there is no store-size measurement in the Salesforce AppExchange data. What it can show: 360 SMS App: SMS, Text, MMS, Bulk SMS, WhatsApp, RCS, Two-Way SMS for Salesforce has 1,295 published reviews; Identify Email Response in a Closed Case has 0 published reviews. Compare plan limits and pricing tiers against your own volume.
Migration support varies by app and category. 360 SMS App: SMS, Text, MMS, Bulk SMS, WhatsApp, RCS, Two-Way SMS for Salesforce and Identify Email Response in a Closed Case both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Identify Email Response in a Closed Case" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.