- Price
- Free plan
- Listing audit
- 56/100
Identify Email Response in a Closed Case is a Salesforce AppExchange app by VISEO.
AppRanks data: Identify Email Response in a Closed Case has been on the Salesforce AppExchange marketplace since 2021 (5 years of tenure).
AppRanks verdict
Generated from marketplace data as of Nov 7, 2026
Identify Email Response in a Closed Case is a Salesforce app. It has no reviews on Salesforce yet. It is free to use.
Pros
- +Free plan available — no paid subscription needed to start
- +Listed on Salesforce since 2021
Cons
- −No reviews yet — fit and reliability are unverified by other merchants
About Identify Email Response in a Closed Case
How Identify Email Response in a Closed Case works
This application focuses on service agents who, in some service processes, respond to the case through the Salesforce Email action, and proceed to close the case.
Subsequently, the client receives the response, and if he has any objection to the same case, he will respond to the same email. The flow identifies a new response to the email and proceeds to re-open the case and assign it to the last user who made the modification.
Key features
Standardized capabilities
AppRanks hasn't mapped this app to standardized capabilities yet. The developer's own feature list is shown above.
Ratings and reviews
Keyword rankings
Identify Email Response in a Closed Case ranks for 2 keywords across Salesforce AppExchange. Here are the top 2: