Which has better reviews, 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI or SMS & Fax Hub: Text Messaging and Secure Fax Inside Salesforce?

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI (4.9★, 1,277 reviews) and SMS & Fax Hub: Text Messaging and Secure Fax Inside Salesforce (4.8★, 22 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Which is faster to set up, 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI or SMS & Fax Hub: Text Messaging and Secure Fax Inside Salesforce?

Both apps are one-click installs from the Salesforce AppExchange marketplace. 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI has more onboarding documentation maturity (1,277 reviews vs 22), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI typically suits early-stage and growth-mode stores based on its review-base composition (1,277 reviews). SMS & Fax Hub: Text Messaging and Secure Fax Inside Salesforce aligns more with early-stage and growth-mode stores (22 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

AppRanks

360 SMS App for vs SMS & Fax Hub: Text — Salesforce

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI vs SMS & Fax Hub

Side-by-side comparison · 24 data points

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

4.9·1.3kreviews

Salesforce-native 360 SMS app to send and receive bulk SMS campaigns, manage WhatsApp messaging, and Telephony all in one place. Use automated texting and phone calling workflows to save time, improve response rates, and engage customers faster.

Shopifypaid

Change

1. Listing metadata

Field-level data

	360 SMS App for Salesforce Messaging - Send SMS \| WhatsApp from Salesforce \| CTI	SMS & Fax Hub
Tagline	“Salesforce-native 360 SMS app to send and receive bulk SMS campaigns, manage WhatsApp messaging, and Telephony all in one place. Use automated texting and phone calling workflows to save time, improve response rates, and engage customers faster.”245 chars	“Send and receive text messages and fax directly in Salesforce from one unified inbox. SMS & Fax Hub automates reminders, updates, and document delivery, supports 10DLC texting, and provides secure, HIPAA-ready online fax with full tracking & audit history”255 chars
Description	1162 / 2000 chars58% used	1095 / 2000 chars55% used
Screenshots	—	—
Languages	nlenfifrde+11 more	nlenfifrde+11 more
Platforms	Shopify	Shopify
Developer	360 Degree Cloud Technologies Pvt. Ltd.

At a glance

9 metrics · auto-computed

Feature comparison between 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI and SMS & Fax Hub: Text Messaging and Secure Fax Inside Salesforce
Metric	360 SMS App for Salesforce Messaging - Send SMS \| WhatsApp from Salesforce \| CTI	SMS & Fax Hub: Text Messaging and Secure Fax Inside Salesforce
Rating	★ 4.9 ★	4.8 ★
Total reviews	★ 1.3k	22
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	9	9
Languages	16 supported	16 supported
Listed since	May 2016	Nov 2021

AppRanks verdict

Generated from live data on this page

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI and SMS & Fax Hub: Text Messaging and Secure Fax Inside Salesforce are evenly matched on rating (4.9★ vs 4.8★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI at paid, SMS & Fax Hub: Text Messaging and Secure Fax Inside Salesforce at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI has the larger user base (1,277 reviews vs 22), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. SMS & Fax Hub: Text Messaging and Secure Fax Inside Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI audit • SMS & Fax Hub: Text Messaging and Secure Fax Inside Salesforce audit

Listed	May 6, 2016	November 11, 2021

Last updated	—	—

3. Features

As listed by each developer

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

Texting works with SMS/WhatsApp! 98% Read Rate, 90 seconds Response Time! You know it, your customers want it! Within 2 minutes of the trial install, you can send/receive your first text message/SMS/MMS/WhatsApp/Webchat/CTI. Guaranteed!
Nurture leads with real conversations and reduce no-shows. Drive Customer Engagement with Two-Way SMS, AI Text Messaging, CTI, Calls, and Voicemail. Automate Inbound & Outbound SMS, Appointment Reminders, surveys, and follow-ups—all logged to Salesforce.
Built for Every Industry’s Needs 360 SMS is designed to cater to diverse industries, including Healthcare, Education, Finance, and more. Engage customers effortlessly while ensuring HIPAA, GDPR, and other regulatory compliance, all within Salesforce.
AI-powered Message Language Translation Break language barriers across 15+ channels, including WeChat, WhatsApp, and SMS for mass texting. AI agents and AI chatbots auto-detect preferred language and deliver sales messages.
Multichannel Messaging Take text messaging to the next level with 360 SMS using AI. Leverage multichannel mass texting and chat across SMS, WhatsApp, and WeChat - right from Salesforce. Boost outreach, streamline engagement and sales conversions!
Natively Built on Salesforce 360 SMS, a natively built text messaging app, ensures seamless integration and unmatched performance. Leverage a unified platform to simplify text messaging, enhance workflows and drive customer engagement—all in Salesforce.
Boost Sales with Widespread Presence Expand your presence over multiple channels in Salesforce like KakaoTalk, Viber, Zalo, Line, and more with advanced integration. From personalized texts to AI-powered messaging, get everything you need to boost sales.
THERE IS A SIGNIFICANT DIFFERENCE IN ARCHITECTURE & DESIGN. Click *GET IT NOW* for a Free Trial. Install now to see the magic of SMS/Texting within Salesforce! Do it yourself or take advantage of our free USA-based Salesforce and SMS consultants.
Free Support Experience seamless text messaging with 360 SMS! Enjoy free support to streamline your text messaging operations, boost customer engagement, and maximize efficiency—all within Salesforce. Simplify communication with free expert assistance.

SMS & Fax Hub

✔️SMS and Fax Hub Unifies Salesforce SMS, MMS, and Fax Salesforce text messaging and fax can now be accessed in a single workspace for all your communications. Every conversation is searchable, organized, and tied to the right record.
✔️Automate Salesforce SMS Using Flows, Apex, and API • Send an SMS from Salesforce using Flow, Apex or API • Trigger messages based on changes to a record or approval • Automatically route incoming SMS or faxes
✔️Enable Two-Way Salesforce SMS Messaging with Full CRM Context Let customers have real conversation with you. Any reply is auto-linked to Leads, Cases, custom object so your agents have full context when responding to customer inquiries from within CRM.
✔️Send Bulk SMS in Salesforce with Personalized Dynamic Templates Use dynamic templates to send SMS or fax at scale while maintaining personalization. Whether for a campaign, reminder, or update, messages feel personally written.
✔️View All Salesforce SMS and Fax Conversations in One Unified Inbox • See all your text conversations in one place • Filter, prioritize and assign messages • Respond to messages right away without opening record

Keyword	360 SMS App for Salesforce Messaging - Send SMS \| WhatsApp from Salesforce \| CTI	SMS & Fax Hub
text	#2	#10

9. App details

Long-form description · keyword frequency

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

Texting Experts! Compare us with others, you’ll see the difference! Features: Conversational 1-on-1 Texting | Threaded text messages on any object Link Tracking | Drip Campaigns Scheduled SMS & Event Reminders Bulk SMS/MMS, even from Reports Automated/Triggered SMS/WhatsApp through Process Builder Chatbot | Intelligent Text | Keyword-SMS based Responses SMS & Email Alerts Email Reply to Incoming Texts sends SMS response Dark Hours | Sticky SMS Number | SMS Templates | Text to Donate Verify the Phone Multichannel: SMS | MMS | CTI | Ringless Voicemail WhatsApp:2-way global messaging & WhatsApp Live Chat from website Supports: Omnichannel SMS Routing Sales, Service & Community Cloud | Marketing Cloud/Pardot/Marketo Salesforce1 mobile Long Code/Short Code | Bring Your Own Number (Fixed line, VOIP) / Carrier (Twilio, Nexmo, Ring Central, etc.) Compliance: TCPA, GDPR, HIPAA, etc. | Opt-In/Opt-Out Use Cases: Education, Recruitment, Mortgage, Real Estate, Professional Services, Healthcare, NPO, etc. Lead Capture/Qualification, Automated Reminders, Schedule Meetings, Marketing Campaigns, Case Management Demo: https://360smsapp.com/contact-us/

Top keywords

sms9×5.88%
etc3×1.96%
text3×1.96%
whatsapp3×1.96%
automated2×1.31%
campaigns2×1.31%
cloud2×1.31%
code2×1.31%
email2×1.31%
marketing2×1.31%
mms2×1.31%
number2×1.31%

SMS & Fax Hub

SMS & Fax Hub brings end-to-end Salesforce SMS and secure online fax into one single place, removing the need for separate text or fax tools. Your team members can send SMS messages from Salesforce, interact with customers through two-way conversations, and send online faxes directly from CRM. The built-in 10DLC-approved Salesforce text messaging ensures fast, reliable delivery. Every message or fax you send or receive is automatically tracked, logged, and linked to the correct Salesforce record. Seamless integration with Salesforce Flows, Apex, and APIs triggers automated confirmations, reminders, alerts, and document workflows. A single inbox to view all communications allows you to respond quickly and efficiently. Dynamic templates are available for use in creating personalized SMS and fax communications at scale. ✔️Salesforce SMS integration for two-way text messaging ✔️Unified inbox for viewing SMS, MMS, voice, telephony, faxes ✔️Automated workflows and bulk messaging ✔️Secure online fax service with delivery receipts ✔️Complete message tracking, logs, and dashboards

Top keywords

fax6×3.90%
salesforce6×3.90%
sms6×3.90%
messaging3×1.95%
send3×1.95%
text3×1.95%
automated2×1.30%
communications2×1.30%
delivery2×1.30%

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI vs SMS & Fax Hub

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

1. Listing metadata

SMS & Fax Hub

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI · 5 changes

SMS & Fax Hub · 6 changes

9. App details

Frequently asked

Is 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI or SMS & Fax Hub: Text Messaging and Secure Fax Inside Salesforce cheaper?

Which has better reviews, 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI or SMS & Fax Hub: Text Messaging and Secure Fax Inside Salesforce?

Should I choose 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI or SMS & Fax Hub: Text Messaging and Secure Fax Inside Salesforce?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI or SMS & Fax Hub: Text Messaging and Secure Fax Inside Salesforce?

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI and SMS & Fax Hub: Text Messaging and Secure Fax Inside Salesforce?