Which has better reviews, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Servicevideo - Salesforce-Native Field Service Video and Audio Solution?

Servicevideo - Salesforce-Native Field Service Video and Audio Solution has the higher average rating (5.0★ from 1 reviews) compared to 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce (4.9★ from 1,280 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Servicevideo - Salesforce-Native Field Service Video and Audio Solution?

Servicevideo - Salesforce-Native Field Service Video and Audio Solution holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Servicevideo - Salesforce-Native Field Service Video and Audio Solution?

Both apps are one-click installs from the Salesforce AppExchange. 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce has the deeper published review base (1,280 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce typically suits early-stage and growth-mode teams based on its published review base (1,280 reviews). Servicevideo - Salesforce-Native Field Service Video and Audio Solution typically suits early-stage and growth-mode teams based on its published review base (1 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce and Servicevideo - Salesforce-Native Field Service Video and Audio Solution?

Migration support varies by app and category. 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce and Servicevideo - Salesforce-Native Field Service Video and Audio Solution both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Servicevideo - Salesforce-Native Field Service Video and Audio Solution" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

360 SMS App for vs Servicevideo — Salesforce

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce vs Servicevideo - Salesforce-Native Field Service Video and Audio Solution

Side-by-side comparison · 24 data points

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

4.9·1.3kreviews

Salesforce-native 360 SMS app to send and receive SMS, MMS, RCS, text messages, bulk SMS and WhatsApp, Voice, CTI and Telephony. Automate texting, chat, AI chatbots, appointment reminders and drip campaigns with Salesforce Flow to improve response rates.

salesforcepaid

Change

1. Listing metadata

Field-level data

	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce	Servicevideo - Salesforce-Native Field Service Video and Audio Solution
Tagline	“Salesforce-native 360 SMS app to send and receive SMS, MMS, RCS, text messages, bulk SMS and WhatsApp, Voice, CTI and Telephony. Automate texting, chat, AI chatbots, appointment reminders and drip campaigns with Salesforce Flow to improve response rates.”254 chars	“AI Notetaker and Meeting Intelligence extension for Service Cloud, Vinton helps Service teams capture and add call notes in Cases and other standard/custom objects. Resolve faster and smarter with Vinton, boost learning with post-call AI-driven coaching.”254 chars
Description	1182 / 2000 chars59% used	1118 / 2000 chars56% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Salesforce	Salesforce
Developer	360 Degree Cloud Technologies Pvt. Ltd.	NativeVideo LTD

At a glance

8 metrics · auto-computed

Feature comparison between 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce and Servicevideo - Salesforce-Native Field Service Video and Audio Solution
Metric	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce	Servicevideo - Salesforce-Native Field Service Video and Audio Solution
Rating	4.9 ★	★ 5.0 ★
Total reviews	★ 1.3k	1
Free plan	—	★ Yes
Pricing	paid	free
Pricing tiers	1 tier	—
Listed features	9	9
Languages	16 supported	1 supported
Listed since	May 2016	Apr 2021

AppRanks verdict

Generated from live data on this page

The call

Servicevideo - Salesforce-Native Field Service Video and Audio Solution edges out 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce on rating (5.0★ vs 4.9★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.

Pricing

On pricing, Servicevideo - Salesforce-Native Field Service Video and Audio Solution offers a free tier (free) while 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce has the larger user base (1,280 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Servicevideo - Salesforce-Native Field Service Video and Audio Solution's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Servicevideo - Salesforce-Native Field Service Video and Audio Solution; mid-market and enterprise admins with specific feature requirements should evaluate both — 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce's 1,280-review base may include the workflow context that matches your specific use case better than Servicevideo - Salesforce-Native Field Service Video and Audio Solution's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce audit • Servicevideo - Salesforce-Native Field Service Video and Audio Solution audit

Listed	May 6, 2016	April 13, 2021

Last updated	—	—

3. Features

As listed by each developer

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

SMS, WhatsApp & Texting in Salesforce ➜ Send & receive SMS, MMS, WhatsApp, Live Chat & Web Chat from Leads, Contacts and Cases ➜ Reach customers with a 98% read rate and ~90-second response ➜ Send your first text message within 2 minutes of installation
Two-Way SMS & Texting via Salesforce Flow ➜ Automate two-way SMS text messaging for lead nurturing via Flow ➜ Trigger Inbound & Outbound SMS, Drip Campaigns and reminders ➜ Connect SMS with Calls, Voicemail, CTI and Telephony across Service Cloud
Built for Every Industry, Compliant ➜ Trusted across Healthcare, Education, Finance and more industries ➜ Compliant text messaging with TCPA, HIPAA and GDPR support ➜ Run SMS and WhatsApp securely across Sales and Service Cloud
AI Chatbots, Live Chat & Conversational AI Messaging ➜ Automate WhatsApp messaging & SMS notifications with Flow ➜ AI chatbot agents & Conversational AI deflect Service Cloud cases ➜ Break language barriers across 15+ channels: SMS, WhatsApp, WeChat
Bulk SMS, MMS & Multichannel WhatsApp Automation ➜ Run bulk SMS, MMS & Bulk Messaging for high-volume campaigns ➜ Send bulk text messages and Mass Text to campaign members via WhatsApp marketing ➜ Scale 1-on-1 SMS and chat across SMS, WhatsApp and WeChat
Native Salesforce SMS App & Flow Components ➜ 360 SMS is a 100% native Salesforce SMS App with seamless SMS integration ➜ Use native SMS components in custom Salesforce Flows ➜ Real-time engagement and text messaging, all in Salesforce
Omnichannel Messaging: WhatsApp Business, Chat & CTI ➜ Message customers on WhatsApp Business, WeChat, KakaoTalk, Viber, Zalo & Line ➜ Personalized text to Live Chat & AI-powered messaging ➜ Unify Chat, SMS & CTI with Omnichannel Conversational Messaging
Free Trial + Free support from USA-Based SMS Experts ➜ Click GET IT NOW to see SMS & WhatsApp live in Salesforce in minutes ➜ Set it up yourself or with our free USA-based SMS experts ➜ No cost, no risk — start texting from Salesforce today
Automated Appointment Reminders, Drip Campaigns & RCS Messaging ➜ Cut no-shows with automated appointment reminders by SMS and WhatsApp ➜ Build drip campaigns for lead nurturing without code ➜ Send every message over SMS, RCS, MMS or CTI from Salesforce

Servicevideo - Salesforce-Native Field Service Video and Audio Solution

*Service Efficiency: Resolve Faster* Vinton takes notes so technicians focus fully on resolving issues. Automatically captures transcript, summary, next steps and more against Cases, giving faster response times & higher resolution rates.
*Enhanced visibility: Resolve Smarter* See comprehensive view of service team conversations. Automated meeting summaries and field visit notes improve service quality and consistency. Every interaction is captured and accessible to the entire team.
*Continuous Coaching: Always learning* Vinton’s call analysis helps train service teams. Upskill with learnings from service calls. Identify common issues and provide targeted coaching, Use "Ask Vinton" to delve deeper into meeting notes.
*Automate follow-ups and updates* Use Field Agent to set up object-level rules & field-level prompts to create and manage auto-updates after every conversation, reducing time on CRM admin.
*Instant Access to Recordings* No more manual uploads or missed details from important conversations. Vinton for Service automatically saves meeting recordings in Cases, so it's easy to revisit crucial conversations or share knowledge across the team.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce	Servicevideo - Salesforce-Native Field Service Video and Audio Solution
lead capture	#63	#120

7. App details

Long-form description · keyword frequency

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

360 SMS turns Salesforce into a full texting platform. Send your first SMS, MMS or WhatsApp within two minutes of install — text messaging gets a 98% read rate and ~90-second response. What you can do Two-way, 1-on-1 texting on any Salesforce object Bulk SMS and mass texting at scale, even from Reports Automate SMS text messaging with Drip Campaigns and scheduled sends Appointment reminders that cut no-shows Trigger SMS and WhatsApp from Flow or Process Builder AI chatbot, SMS/email alerts, templates and phone verification Multichannel messaging SMS, MMS, CTI telephony, ringless voicemail, plus WhatsApp and WhatsApp Business — two-way global WhatsApp messaging and Live Chat from your website, all inside Salesforce. Natively built on Salesforce A 100% Native Salesforce SMS App across Sales, Service, Community, Marketing Cloud and Pardot, with omnichannel routing. Long/Short Code or bring your own number. Compliance: TCPA, GDPR, HIPAA, with opt-in/opt-out consent. Used across education, recruitment, real estate, healthcare, mortgage and nonprofits. Click GET IT NOW for a free trial — set it up yourself or with our free USA-based Salesforce and SMS consultants.

Top keywords

sms9×5.03%
salesforce6×3.35%
whatsapp5×2.79%
messaging4×2.23%
texting3×1.68%
mms2×1.12%
sms mms2×1.12%
text2×1.12%
text messaging2×1.12%
two-way2×1.12%

Servicevideo - Salesforce-Native Field Service Video and Audio Solution

🔶Vinton for Service Cloud turns service & support conversations and adds them into Salesforce cases and accounts 🔶Field Agent creates or updates records automatically after every conversation; uses full record data & history to contextualise the updates 🔶Automates data capture, allowing agents/technicians to stay focused on resolving issues, enhancing customer satisfaction 🔶AI-powered notetaker helps service & support teams capture, organize & analyze critical meeting insights 🔶Captures meeting recording and transcript. AI generates summary, meeting minutes, next steps, follow-up email, key topics, suggests areas for improvement, indicates the overall sentiment of the meeting, plus insights like time spent speaking, longest monologue 🔶Meeting insights bring coaching opportunities & continuous learning to service teams 🔶"Ask Vinton" ChatGPT-like experience, ask questions about cases and the Agent will find the answers 🔶Use Vinton Mobile App for voice notes, in-person meetings or offline recordings to sync later. Great for on-site service visits 🔶Hypercustomisable. Bring your own Enterprise AI!

Top keywords

meeting5×3.38%
service5×3.38%
insights3×2.03%
vinton3×2.03%
agent2×1.35%
ai2×1.35%
ask2×1.35%
bring2×1.35%

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce vs Servicevideo - Salesforce-Native Field Service Video and Audio Solution

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

1. Listing metadata

Servicevideo - Salesforce-Native Field Service Video and Audio Solution

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce · 8 changes

Servicevideo - Salesforce-Native Field Service Video and Audio Solution · 0 changes

7. App details

Frequently asked

Is 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Servicevideo - Salesforce-Native Field Service Video and Audio Solution cheaper?

Which has better reviews, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Servicevideo - Salesforce-Native Field Service Video and Audio Solution?

Should I choose 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Servicevideo - Salesforce-Native Field Service Video and Audio Solution?

Which is faster to set up, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Servicevideo - Salesforce-Native Field Service Video and Audio Solution?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce and Servicevideo - Salesforce-Native Field Service Video and Audio Solution?